Jacques (Jay) Nicaisse

Jay the service manager always provides excellent and quality customer service with a smile. Jay gets you in and out in a desent amount of time and goes above and beyond if need be to make sure his custo quality customer service with a smile. Jay gets you in and out in a desent amount of time and goes above and beyond if need be to make sure his customer's get the best service possible. The dealership is great to make a purchase from and to have all your service needs performed and it's always clean. Thank you Jay for always being respectful and kind. 😊 More

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Service department is friendly, efficient and honest. Especially Jay, who goes above and beyond. They greet you right away and offer a nice waiting area. Especially Jay, who goes above and beyond. They greet you right away and offer a nice waiting area. More

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They only care about your business when you first buy a car. Every time I go to this dealership to get service there is always something wrong. I got work done on the belt and I hear a noise when I drive. car. Every time I go to this dealership to get service there is always something wrong. I got work done on the belt and I hear a noise when I drive. I’ve been there twice about the noise and they keep telling me it’s nothing. They literally wait until something gets damaged worst to tell you something is wrong. I miss the people that use to work there before , they actually cared. These new advisors are horrible. I will not be going back to get any service with this dealership anymore. More

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Dylan was super nice and helpful and was able to get me a great deal! great deal! More

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Always friendly and professional. I have great piece of mind that my car is taken care of at Pacifico Mazda. Good prices as well I have great piece of mind that my car is taken care of at Pacifico Mazda. Good prices as well More

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I do have to say it was expensive, but the service I got on my car was great!! Everyone I interacted with was super nice, and I love the service video feature so much. They arranged for Ubers for me both wa on my car was great!! Everyone I interacted with was super nice, and I love the service video feature so much. They arranged for Ubers for me both ways when I had to leave my car, and had a great texting feature so I could ask for updates. Great peace of mind, despite the price! More

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Customer was mistaken for someone else and unprofessional text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle prior to diagnostic. Vehicle was not properly taken care of until last minute when management was involved. More

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Eric has been great. He stuck with me for the past few months contacting me letting me know if there is any specials for the vehicle that I was looking for. He helped put He stuck with me for the past few months contacting me letting me know if there is any specials for the vehicle that I was looking for. He helped put me in the best possible vehicle that was similar to what I currently have at the best deal at the best time. I have been a long time Pacifico Mazda customer, six years and five vehicles and I have to say I’m very happy with them. They are always accommodating, friendly and put the customer first. More

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Great, friendly service. Everyone at Pacifico rocks. They always go above and beyond in service Everyone at Pacifico rocks. They always go above and beyond in service More

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Excellent, courteous, efficient service. Clear explanations, timelines adhered to, and very reasonable prices. Very good amenities in waiting area. Clear explanations, timelines adhered to, and very reasonable prices. Very good amenities in waiting area. More

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