Jada Critchlow
Jada Critchlow at Button CDJR

Jada Critchlow | Page 16

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
199 Reviews
4.8

199 Reviews

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199 Reviews of Jada Critchlow

December 24, 2024

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Employee Rating

The people there were real professional and curious. They had to go through a lot of different sizes of lug nuts keys and didn't complain a bit More

by pjpride1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Button CDJR responded

Thank you for your great review! We're so glad to hear that our team provided professional and courteous service. We pride ourselves on tackling every task with a positive attitude and attention to detail. We appreciate your kind words and look forward to assisting you again in the future!

December 23, 2024

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Employee Rating

Was a great experience, was able to into service quickly and Jada took great care of my needs and respected my time. Would recommend . More

by youell72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Belt, Shannon Dillman

Dec 26, 2024

Button CDJR responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that Jada took excellent care of your needs while respecting your time. We truly appreciate your recommendation and look forward to serving you again in the future!

December 23, 2024

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Employee Rating

I was in and out pretty quickly on a busy day. Jada is a great asset to this business!! More

by asmithers1738
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Button CDJR responded

Thank you for your feedback! We’re so glad to hear that you were able to get in and out quickly, even on a busy day. Jada truly is an asset to our team, and we appreciate you recognizing her excellent service. We look forward to assisting you again in the future!

December 23, 2024

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Employee Rating

Good with working with people! ! Thank you for answering my questions!! Thank you for great service for the vehicle!! Affordable prices!! More

by Gainlogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Button CDJR responded

Thank you for your kind words! We're so glad to hear that our team was helpful in answering your questions and providing great service for your vehicle. We strive to offer both quality service and affordable prices, and we're thrilled that you had a positive experience. We look forward to serving you again in the future!

December 23, 2024

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Employee Rating

Shop was friendly Time n line to talk was short Time getting done was promp More

by pfrichey49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Button CDJR responded

Thank you for your feedback! We're glad to hear that our shop provided a friendly experience, and that both your wait time to speak with us and the service time were prompt. We truly appreciate your business and look forward to serving you again soon!

December 23, 2024

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Employee Rating

Advisor stated that the wait was too long to get Allstate on the phone to verify my tire protection package. They just wanted me to pay up front instead and they would reimburse me if/when they get the appro More

by ajc1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2025

Button CDJR responded

Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. It’s completely understandable to feel frustrated when there’s a delay in verifying your tire protection package, and we agree that you shouldn’t have been asked to pay upfront without confirmation. Your feedback is important, and we will review the situation with our team to improve both our communication and efficiency in handling such requests in the future. We truly appreciate your business and hope to provide you with a much smoother experience next time.

December 20, 2024

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Employee Rating

Fast friendly courteous knowledgeable the waiting room was clean and refreshments was well stocked was a pleasant atmosphere More

by swright0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Button CDJR responded

Thank you for your wonderful feedback! We're glad to hear you had a fast, friendly, and comfortable experience. We take pride in maintaining a clean waiting area with stocked refreshments, and we're pleased it contributed to a pleasant atmosphere. We look forward to serving you again!

December 19, 2024

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Employee Rating

Button has always treated me and my 2012 300 very well. I would highly recommend this dealership. More

by irelandf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker, Kolton Sandefur , David Buckler, Shannon Dillman

Dec 20, 2024

Button CDJR responded

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with us and your 2012 300. We truly appreciate your recommendation and look forward to continuing to serve you in the future.

December 18, 2024

Dealership Rating
Employee Rating

Jada is great great great great great great great great but this 15 word minimum sucks. If the 15 word minimum is still on here, don’t send me any more surveys More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hansen, Chris Henn, Garritt Stryker , Shannon Dillman, Mike Lupoi, Tim Sweeden

Jan 02, 2025

Button CDJR responded

Thank you for your feedback! We're glad to hear that Jada provided excellent service. We understand your frustration with the 15-word minimum, and we appreciate your honesty. We will make sure to pass your comments along. If you ever need anything in the future, feel free to reach out!

December 18, 2024

Dealership Rating
Employee Rating

Erika was very professional. She answered all my questions and was extremely knowledgable. sge made sure all my issues were taken care of and then explained the services performe More

by casskidzmom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Shannon Dillman, Erika Tobin, Matthew Yero

Dec 20, 2024

Button CDJR responded

Thank you for your kind words. We're thrilled to hear that Erika provided professional and knowledgeable service, answered all your questions, and ensured your issues were addressed. Clear communication is important to us, and we're glad she explained everything thoroughly. We hope to service you again!

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