Jada Critchlow
Jada Critchlow at Button CDJR

Jada Critchlow | Page 21

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

Contact Me
4.8
222 Reviews
4.8

222 Reviews

Write a Review

222 Reviews of Jada Critchlow

December 02, 2024

Dealership Rating
Employee Rating

I bought a set of tires on 11-30-24 at the time to pay for them was told if I paid by credit card there would be a surcharge of 3 per cent I didn’t have time to go get check or cash at home because they w More

by Dan Stiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Yero

Dec 16, 2024

Button CDJR responded

Thank you for sharing your experience, and we apologize for the confusion regarding the 3% credit card surcharge. We understand how important it is to be fully informed about additional fees before making a payment, and we’re sorry that this wasn’t clearly communicated to you when you purchased the tires. We appreciate your feedback and will review this process to ensure better transparency in the future. Thank you for bringing this to our attention, and we’ll work to resolve it as quickly as possible.

December 02, 2024

Dealership Rating
Employee Rating

Love the Team! Honest and Reliable! My dealer for LIFE! Competitive Prices Too! Check Them Out! More

by Loop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Shannon Dillman, Erika Tobin, Matthew Yero

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 29, 2024

Dealership Rating
Employee Rating

Dealership technician was very professional and did a very high quality job on the tires and alignment. Mari is a saweetie More

by calebb230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

Dealership Rating
Employee Rating

I always use this establishment for my car needs. They are friendly, efficient and very mindful of the customers time. More

by gr8eclaire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Chris Belt, David Buckler, Shannon Dillman, Erika Tobin, Matthew Yero

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

Dealership Rating
Employee Rating

Service at Button had been top notch from day one! I will always recommend them! More

by springer.jason56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker, Kolton Sandefur , Miranda Armstrong, Chris Belt, Shannon Dillman, Mike Lupoi, Tim Sweeden, Erika Tobin, Matthew Yero

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

Dealership Rating
Employee Rating

Very Clean Dealership, That works very hard to please the customer and they offer a nice waiting area while they do your service More

by ericscholes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker , Chris Belt, Shannon Dillman

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 26, 2024

Dealership Rating
Employee Rating

The customer service agent and service department provided excellent service that was very timely considering I didn’t make an appointment. More

by we3coltsfans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Great people and environment. Will be taking my car back every time it needs service. More

by JARED.KERNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 22, 2024

Dealership Rating
Employee Rating

I was lied to more than once they mess something up the next day had to get new battery then 2 days later had to have a new alternator. None of that was wrong before I took it to your dealership More

by shenandoah1951
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Shannon Dillman, Erika Tobin, Matthew Yero, Nicolle in front office was the best help I received

Dec 16, 2024

Button CDJR responded

We sincerely apologize for the negative experience you’ve had, and we understand your frustration. It’s concerning to hear that you were misinformed and that issues with your vehicle arose after visiting our dealership. Please reach out to us directly so we can address this matter and work to make it right. Your feedback is valuable, and we want to restore your trust in our services. Thank you for bringing this to our attention.

November 21, 2024

Dealership Rating
Employee Rating

Everything was fine a great experience quick and easy timely manner a great price Ok More

by dsorbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

Dealership Inventory (301 Vehicles)

used 2024 GMC Terrain car, priced at $27,771
2024 GMC Terrain
used
Summit White exterior
Automatic
Front-wheel Drive
used 2026 Chevrolet Equinox car, priced at $34,499
2026 Chevrolet Equinox
used
Polar White exterior
Automatic
All-wheel Drive
new 2026 Jeep Cherokee car
2026 Jeep Cherokee
new
Bright White Clearcoat exterior
CVT
Four-wheel Drive
new 2026 Jeep Grand Cherokee car, priced at $43,879
2026 Jeep Grand Cherokee
new
Steel Blue exterior
Automatic
Four-wheel Drive
used 2024 Jeep Grand Cherokee car, priced at $30,999
2024 Jeep Grand Cherokee
used
Midnight Sky exterior
Automatic
Four-wheel Drive
used 2020 Jeep Gladiator car, priced at $31,999
2020 Jeep Gladiator
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive