Jaden Bagley

When I’m ready to buy a car, I always start by doing my research online and chatting with the dealership through their online platform. It’s supposed to make things easier, but this time, it was anything b research online and chatting with the dealership through their online platform. It’s supposed to make things easier, but this time, it was anything but. I first connected with Jayden, who helped me get pricing for a lease and a trade-in. Things were going smoothly for a couple of days, but then Jayden just stopped responding. After two days of silence, I reached out and asked if I should call the dealership. That’s when CJ stepped in on 03/13, saying he’d take over. CJ assured me that Jayden had brought him up to speed, but he still asked questions I had already answered. I tried to stay patient and pointed it out, and CJ moved on to asking if I would register the vehicle in Reno. At that point, I decided to let it slide and move forward, hoping things would get better. I sent CJ three vehicles I was interested in and asked him to get pricing with my trade-in. I was leaning toward the Maverick at first, but CJ told me those were on a “No-Sale” due to a recall. Fine—I shifted my focus to the Bronco Sport. CJ quoted me $637 a month for 36 months with $2,000 down, including the trade-in. I then sent him two more Broncos to price, but he refused to run the numbers for the specific vehicles. He brushed it off, saying the payment would only vary by about $50. That felt dismissive, and on top of that, the dealership’s website showed much lower payment estimates—around $200 less per month. The whole thing felt misleading and frustrating. Eventually, I decided to stick with the Bronco. Later, CJ texted me, saying the Maverick would soon be available again after the recall was fixed, but I wasn’t comfortable buying a car with an active recall. He then said that if he lowered the payment to $550 on any of the vehicles we talked about, would I pull the trigger, and I agreed. When I went to the dealership on 03/18 for the test drive, CJ was “too busy” to meet me. Instead, he handed me off to Quest, who knew nothing about our prior conversations. CJ claimed he’d left all the details in a folder for Quest, but the folder was empty. At this point, I was already frustrated but decided to keep going. I asked Quest to let me test drive the Bronco and give me a clear monthly payment before we wasted any more time. On the way to the car, I asked about the Maverick recall. Quest told me they couldn’t sell the Maverick due to the recall—which directly contradicted what CJ had said. That was another red flag. Quest was polite, but he wasn’t what you’d expect from a salesperson. He moved slowly, seemed disinterested, and lacked any sense of urgency. I repeatedly asked for the monthly payment, emphasizing that I didn’t want to waste time if the payment wasn’t going to work. Quest ignored me and focused on paperwork, which he somehow had to redo multiple times. It dragged on forever. Finally, Quest came back with a payment that was way higher than the $550 CJ had promised. To make matters worse, the original manager handling the deal had left for the day, and yet another person was now taking over. At that point, it was clear they had no intention of working with me and my husband. I asked for my car keys back, which the dealership had been holding onto the entire time—making it difficult for me to leave. Quest finally returned with my keys but tried to defend their actions and even blamed me for the situation. That was the last straw. I told him their tactics—ignoring customers, bait-and-switch pricing, and holding keys hostage—were unacceptable. This was a blatant attempt to pressure me into a deal I wasn’t comfortable with. This entire experience was a disaster. If you enjoy dealing with bait-and-switch tactics, disorganization, and working with 3 salespeople and 2 managers just to get through one car deal, this dealership might be for you. Otherwise, do yourself a favor and stay far, far away. More

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Dealer was amazing and helped us with everything. . Made sure we got into our dream vehicle. . Made sure we got into our dream vehicle. More

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As a homeless, disabled veteran and in a pretty low place, Jaden and Logan are the reason I'm able to have wheels at all. I was struck pretty badly by a series of events after my service in the militar place, Jaden and Logan are the reason I'm able to have wheels at all. I was struck pretty badly by a series of events after my service in the military and lost my wife, my home, and my vehicle, and my credit took a deep dive to below 500s. Living in a shelter in Reno, I was able to save some money from a new job I got, but I was having to walk everywhere in the city. Jaden and Logan heard this, and about my situation. They stayed late one night, drove to the shelter I was staying at to pick me up, and take me to Corwin. They worked with me on everything and got me a really good deal on a reliable vehicle. They were friendly and personal, not pushy in the slightest, and honest. All of these are not traits you usually expect in a "used car dealer" and I know they didn't make a lot in commissions due to how much I could afford. Genuinely good people and very good at their job. I highly recommend asking for Jaden and Logan at Reno Corwin Ford. They will work with you no matter your situation, and they will not BS you or push you to something you don't want. I have had my vehicle for a week and they still maintain contact to make sure I am happy and my vehicle is running smoothly. I could not be happier. Thank you Jaden and Logan and thank you Corwin Ford of Reno. More

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They were patient and very kind. They helped me figure out which car was best for me They helped me figure out which car was best for me More

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My wife and I purchased a new Expedition. One of the more pleasant car buying experiences we’ve had. Jaden B. And Henry G. Were awesome to deal with. Five stars for both of them! One of the more pleasant car buying experiences we’ve had. Jaden B. And Henry G. Were awesome to deal with. Five stars for both of them! More

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