"Stands Behind Their Vehicles"
The people at Berman are awesome. They don't go away when you drive off the lot. We had an issue with a used car that we bought and the team at Berman helped us through to replacing it. We could not have asked for more. If you want a dealership that is dependable and believes in making the customer happy, Berman is the place to go.
"Helpful, friendly staff from service to sales"
I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in for a new one we worked with their sales team. This was also a great experience. All of our questions were answered. I have experienced high pressure sales at other dealerships in the past and it makes me super uncomfortable. Felt the opposite here with communication that was straight forward and honest. I usually like to go home and process but felt comfortable walking out of there that evening with a brand new car. The entire experience was seamless and everyone was friendly and helpful. I honestly can't say enough good things about this dealership.
"Watch out for the unscrouplous guy Rau Hernandez - Finc Mgr."
- Ripped off at Bermans in Merrillville, IN
Purchased a Chevy Captiva - which was listed at $12,999.00. When I finally sat down with Ray Hernandez the Finance Manager, the cost of the unit ballooned to $16,900.00. When asked for a detailed breakdown, it was given to me verbally- in which I wrote down, but I requested it be given to me in writing and Mr. Hernandez said it would be in my paper work once I paid my deposit. It's four weeks later and I still do not have the breakdown after, sending emails, leaving voicemails. Mr. Hernandez is the worst form of scum any finance office can have working for them. Unscrupulous in every sense of the word and seems to take advantage of anyone that crosses his path.
Other Employees Tagged:
, Ray Hernandez, Eric Fitgerald and Jae Chang