I would say this company is more like a scam.
my AC system disgnosised as outlet pipe explode.
Then chnageed, and still not blowing Cold, and charged me 1300 dollars.
Mis diagnosis and in
my AC system disgnosised as outlet pipe explode.
Then chnageed, and still not blowing Cold, and charged me 1300 dollars.
Mis diagnosis and ineffective repair get my $1300 flushed into the toilet.
Then quote me $5000 labor and plus parts for changing a evaporator.
of course not.
downtown los angles hyundai quoted: $3200.- for repair including labor,parts and tax.
ontario hyundai quoted me similar and even minimal cost of labor +500 parts cost.
I was such an idiot having chosen to buy and service in Puente hills Hundai.
Bought my car with a 8000 forced accessory purchase during pandemic time,
and now an ineffective repair, I can swear to God, I will never buy or service in this scam shop any more.
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by Johnfu1985
Service Price Transparency
Jan 04, 2026 -
Puente Hills Hyundai responded
Thanks John, we responded to your other review.
Very kind and honest.
Quickly finished. This dealership was very kind and honest. He has quickly finished my car repair.
Quickly finished. This dealership was very kind and honest. He has quickly finished my car repair.
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by ADKIM
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Dec 15, 2025 -
Puente Hills Hyundai responded
Thank you for the great review! We’re glad to hear Jae provided kind, honest service and that your repair was completed quickly. We appreciate your trust in our dealership and look forward to assisting you again in the future. - Mike L., General Manager
The staff, including Frank and Jae, have been beyond
excellent. Always catering to the every need of the client.
excellent. Always catering to the every need of the client.
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by YESENIA.FUENTES1023
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Dec 15, 2025 -
Puente Hills Hyundai responded
Hi Yesenia, thank you so much for your kind words. We’re thrilled to hear that Frank, Jae, and the rest of our team provided excellent service and ensured all your needs were taken care of. Creating a positive, attentive experience for our customers is always our goal. We truly appreciate your trust and look forward to assisting you again in the future. - Mike L., General Manager
Courteous, helpful, and straightforward technician.
Offered a no interest payment plan to help me pay for my service which was nice.
Offered a no interest payment plan to help me pay for my service which was nice.
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by SUNNY.J81
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Dec 07, 2025 -
Puente Hills Hyundai responded
Thank you for sharing your experience with us. We’re glad to hear that Jae provided courteous, helpful, and straightforward service during your visit. It’s great to know that the no-interest payment option made things easier as well.
We appreciate you choosing our dealership and look forward to assisting you again in the future. - Mike L., General Manager
Had regular maintenance scheduled the next day, which was
fantastic.
Service rep. did an outstanding job explaining what the car maintenance needed to be done.
Seems that even though I purchased extended
fantastic.
Service rep. did an outstanding job explaining what the car maintenance needed to be done.
Seems that even though I purchased extended gold maintenance coverage at the time of purchase. I still had to pay out of Pocket.
It was brought to attention that there is a recall on my car and I was willing to wait to take care the recall that same day.
Unfortunately the dealership doesn't have any of the parts for recall.
All of which means I have to schedule another appointment,but before I do that I have to wait for the recall parts to come in, which presents another problem of not knowing when approximately parts arrival.
I was happy that the maintenance repairs didn't take that long to do.
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by HMOLINAS
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2025 -
Puente Hills Hyundai responded
Thank you for the great feedback! We’re happy to hear that scheduling your maintenance was quick and convenient, and that Jae provided clear and thorough explanations of the work needed. Delivering a smooth, informative experience is always our goal, and we appreciate you taking the time to share your visit with us.
Thanks again for choosing our dealership — we look forward to serving you next time. - Mike L., General Manager
Great honest Truthful about what was needed to be worked
on my car. Great service
on my car. Great service
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by ADEE24
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Dec 07, 2025 -
Puente Hills Hyundai responded
"Truthful" is where it starts wtih Puente Hills Hyundai and our staff. Thank you for your 5-star feedback. Let us know if you have any questions. Mike L. General Manager
Good place Nice services I was hangry but coffee and
bread was self provided. Good!
bread was self provided. Good!
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by seongin1993
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Dec 07, 2025 -
Puente Hills Hyundai responded
Thank you for the great review! We’re glad to hear you enjoyed your visit and that Jae provided you with good service. It’s nice to know the coffee and snacks helped while you waited - we’re happy to offer those little touches to make the experience more comfortable.
We appreciate you choosing our dealership and look forward to seeing you again. - Mike L., General Manager
I went for a regular check up and only took around 45min.
Excellent job from Jae Lee.
Excellent job from Jae Lee.
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by tonyk76
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Puente Hills Hyundai responded
Hi Tony, thank you for the great review! We’re glad to hear your check-up was quick and that Jae provided excellent service. We appreciate you choosing us and look forward to assisting you again. - Mike L., General Manager
Excellent service professionals.
All staff I was assisted by were pleasant and welcoming. The waiting area is conducive to working while I waited for my vehicle. I will be returning
All staff I was assisted by were pleasant and welcoming. The waiting area is conducive to working while I waited for my vehicle. I will be returning to Puente Hills for all my vehicle service needs.
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by DIEGOLUNA1968
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Puente Hills Hyundai responded
Hi Diego, thank you for the excellent review! We’re glad to hear you had a warm welcome from our team and that the waiting area worked well for you. We’re especially happy to know Jae and the staff provided professional service. We appreciate your trust and look forward to seeing you again for all your future service needs. - Mike L., General Manager
Very smooth transaction, parts department is awesome,
price of the parts are acceptable compare to online, service staffs are helpful, no up sales pressure, overall awesome experience, will visit again
price of the parts are acceptable compare to online, service staffs are helpful, no up sales pressure, overall awesome experience, will visit again
More
by prestondesign
Verified Customer
Verified Customer
Other Employees Tagged:
Jae Lee
Nov 27, 2025 -
Puente Hills Hyundai responded
Hi Preston, thank you for the great review! We’re happy to hear your transaction went smoothly and that Jae and our parts and service teams provided helpful, pressure-free support. It's great to know you found our pricing fair and the overall experience excellent. We appreciate your business and look forward to your next visit - Mike L., General Manager
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