Jaime Bolanos | Page 4

About as good a service as you can get anywhere. They addressed our issues, diagnosed the problems, fixed them, and sent a video showing exactly what was wrong and what they did. They addressed our issues, diagnosed the problems, fixed them, and sent a video showing exactly what was wrong and what they did. More

by Connie Verified Customer Verified Customer

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Jamie, was most helpful. He kept us informed at all points. There is a definite improvement in the service he provided compared to the past. Many thanks! He kept us informed at all points. There is a definite improvement in the service he provided compared to the past. Many thanks! More

by KVCROW Verified Customer Verified Customer

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Now that our "free" maintenance has expired and we've done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charg done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charge more for the tires that had just arrive at the dealership for us, and with the exception of one or two service folks, this attitude like they have enough work and don't need us. We also had one warranty issue when our front rotors warped. They had new rotors in for us, but said Subaru would only turn ours, Turning removes material, and I was sure the issue would inevitably pop up again to which the service person acted like I was stupid with that claim. Sure enough though, as predicted, shortly after turning them, warpage returned. Chose not to pursue this as we'll use drilled and slotted on the front as there isn't enough cooling for the front, underspeced, rotors. And don't get me started on how long simple services take. We could have an appointment and watch "Express" people be handled and sent on their way before our car ever even made it back to a bay. All we had was a simple 24k service and that took two hours while waiting on a slow day. Our record though was the 6 hours on the rotor fiasco (that previously had a three hour service in order to justify ordering the rotor upgrade kit that they never used on the return service.). Add the time in dealer plus the two hours there and back, and simple services turned into all day ordeals. If only the finance office and service was as nice as our sales guy. We've had such a bad experience here starting at the finance office on that the wife never wants to deal with Subaru again. More

by OzarkTim Verified Customer Verified Customer

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Very friendly staff, hard working and supportive service department, very client conscious, comfortable and amicable surroundings department, very client conscious, comfortable and amicable surroundings More

by kkwhite.0753 Verified Customer Verified Customer

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The customer service was very polite and helpful. They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and my vehicle. More

by TOYADOG Verified Customer Verified Customer

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I appreciate the feedback during the inspection and the videos provided by the service tech walkaround. videos provided by the service tech walkaround. More

by gkakirtman Verified Customer Verified Customer

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Everything went smoothly and seamlessly. I didn’t have to lift a finger. I was completely satisfied. I didn’t have to lift a finger. I was completely satisfied. More

by vlreeves00 Verified Customer Verified Customer

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Not happy that they said I need a new battery when it was just replaced June 2025. When questioned they blew it off as faulty battery tester, but were more than willing to have me buy a new one. just replaced June 2025. When questioned they blew it off as faulty battery tester, but were more than willing to have me buy a new one. More

by BCKDONAHUE Verified Customer Verified Customer

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I’ve always been treated with respect and kindness from everyone at Subaru. They are the best dealership that I’ve ever dealt with, bar none everyone at Subaru. They are the best dealership that I’ve ever dealt with, bar none More

by falcont103 Verified Customer Verified Customer

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He was very friendly and my service was very quick. Since this was my first service of my 2025 Crosstrek, he explained the results to me that was on my paperwork. I really appreciate him taking the ext Since this was my first service of my 2025 Crosstrek, he explained the results to me that was on my paperwork. I really appreciate him taking the extra time for that. More

by TRACYABURKS Verified Customer Verified Customer

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