Jaime Coates-Gantt | Page 7

Our experience with Lexus of Melbourne My wife and I have been with this dealership for well over twenty years and our has always been very positive . The focus on customer satisfaction by My wife and I have been with this dealership for well over twenty years and our has always been very positive . The focus on customer satisfaction by the staff has never wavered . There has always an emphasis on quality and continuous improvement. From our perspective the statement " Customers for Life " is very real ! More

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Very satisfied customer. I was very satisfied with the service performed on my car. Jamie Coates who attended me must be commended. She was very courteous, pleasant and prof I was very satisfied with the service performed on my car. Jamie Coates who attended me must be commended. She was very courteous, pleasant and professional. She listened attentively to the problem and spoke to the mechanic regarding the service to be done on the vehicle. Every thing went very well. Thank you Lexus. More

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Excellent, same as last vehicle we leased. This dealership goes to the max to make sure their customers are completely satisfied. Our first vehicle on first day we had an electronic problem tha This dealership goes to the max to make sure their customers are completely satisfied. Our first vehicle on first day we had an electronic problem that would require 2 weeks or more to resolve. John Cuestas and the team at Lexus of Melbourne decided to replace the vehicle with an exact duplicate and had it ready for us to pick up within 2 days. We have purchased many vehicles from several dealers but this is the only one the has gone to this extreme to make sure we were happy. We had no problem deciding where to purchase our second Lexus and we have received the same quality of experience as out first. Service appointments made with Jaime Coates are completed to your convenience and service on the vehicle is supervised by John Lohne and he makes sure nothing is missed to keep your vehicle maintained in top notch condition. My advice to prospective customers is to get with John Cuestas at Lexus of Melbourne for the best experience to purchase your new vehicle. More

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Thorough and efficient. We were very comfortable in the waiting room while our car was serviced. Jamie is always friendly and takes great care to make sure our car is serviced correctly. Thank you! waiting room while our car was serviced. Jamie is always friendly and takes great care to make sure our car is serviced correctly. Thank you! More

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Bob, You made this to easy. My wife hates going to a Bob, You made this to easy. My wife hates going to a dealership to purchase an auto. when she said that was the nicest and most informed experience Bob, You made this to easy. My wife hates going to a dealership to purchase an auto. when she said that was the nicest and most informed experience we’ve had is the truth. Everything was world class. More

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Awesome Experience Leslie and I scheduled a day to visit several dealerships and test drive our (her) next car. As a former Cadillac owner we visited Cadillac, Lincoln Leslie and I scheduled a day to visit several dealerships and test drive our (her) next car. As a former Cadillac owner we visited Cadillac, Lincoln and Lexus. Hands down our experience at Lexus of Melbourne, salesman Bob McGivney and staff we met sold us on the dealership. The ownership care experience is top notch. This dealership walks the talk. Then we drove the RX350 and that was it. Our search was over. Comfortable, quality and appearance all wrapped into one package. A painless sales process and detailed delivery process were very appreciated. Thanks Bob! More

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Service is top notch Jamie takes the time to ensure each person understands and feels comfortable with the service. The ability to use a loaner car is invaluable for a wor Jamie takes the time to ensure each person understands and feels comfortable with the service. The ability to use a loaner car is invaluable for a working person. More

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Service is amazing From the minute you walk in the door, from sales to service you feel right at home. They are attentive to every detail and make leasing a new car a pl From the minute you walk in the door, from sales to service you feel right at home. They are attentive to every detail and make leasing a new car a pleasure More

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Great service! We have always used Lexus of Melbourne for all of our service on our vehicles. Which they have been Fantastic.Excellent customer service from Jaime C We have always used Lexus of Melbourne for all of our service on our vehicles. Which they have been Fantastic.Excellent customer service from Jaime Coates.who was very helpful! More

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Outstanding service Jaime Coates provided outstanding periodic service on my 2007 RX350. Toward the end of the service a maintenance technician discovered a faulty rig Jaime Coates provided outstanding periodic service on my 2007 RX350. Toward the end of the service a maintenance technician discovered a faulty right front drive boot. The part was ordered. A loaner RX350 was provided. My car was repaired the same day. Jaime was professional and responsive during my service appointment. She reflects upon herself and the dealership. Wilbur Sappington More

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