Jaime Concepcion | Page 14

Bob & Jaime went the extra mile to ensure we were set with our pre-owned purchase. They provided resolutions to items that we had concern for and made it right with our deal. It's refreshing to see tha with our pre-owned purchase. They provided resolutions to items that we had concern for and made it right with our deal. It's refreshing to see that there are still dealerships that have their priorities straight, keeping things honest with their customers and being practical. I will repeat my business with Wayne Ford in the future! More

Report | Print

Wayne Ford August 16, 2023 Re: 2020 Explorer I want to thank team Jordy, Patrick, (and Jamie) for helping me on Saturday, August 12, 2023. I am a repeat customer at Wayne Ford. In March 2022 I want to thank team Jordy, Patrick, (and Jamie) for helping me on Saturday, August 12, 2023. I am a repeat customer at Wayne Ford. In March 2022 I was in a parental crisis and at the same time in need of a car. The new Bronco’s had just come out and I instantly fell for its style and history. I needed to break away from the personal issue I was going through and came to Wayne Ford and worked with Jordy and Jamie, I fell for the showroom model. Within an hour I had purchased that car. I financed it, the objective was to pay it off early and pass it onto my daughter. After making 6 payments, I paid off the loan in September. Some personal issues occurred, I decided I had to part with it and sell it, then look forward a few more months to a different style. I had another small ‘errand’ car (non-Ford) but an issue arose with that car at the same time, and I found myself looking for a replacement for that car. I decided to pay a visit to my Ford dealer, Wayne Ford. I met with Jordy again and he introduced me to Patrick, a personable, new professional sales team member. Patrick and I discussed what I was looking for, I loved the model in the showroom, but Patrick sensed something else in their inventory would be even more desirable. After viewing a few models outside, we came across a different model, I was instantly sold, it was a more-mod model with the coolest wheels, color, and style. After much discussion and hard to work to make the numbers work out, we decided to hold off for now and to keep this model on the burner for a future purchase. Jordy and Patrick went huddled up, they didn’t want to see a customer of theirs disappointed. After another hour of hard work, they came up with a solution, a beautiful Explorer. After working diligently and going through the numbers Jordy came out of his office with thumbs up. An alternative choice for 2023, one with lots of retained value, that when paid off in 2024, can be used for the desired Bronco. Team Jordy and Patrick worked hard, they knew I needed a vehicle and fast. They were so professional, did not push anything, and I ended up with a beautiful Explorer. It’s possible this will be a keeper and I am still looking forward to that Bronco in 2024. The Team of Jordy, Patrick and Jamie are a winning trio for Wayne Ford, I am happy they are there, and I look forward to seeing them in six months. More

Report | Print

Great experience, usually you do a lot of sitting and waiting.. but not this time. Jamie in the financing department is great(Very nice and friendly guy), made things quick, easy. Still can’t believe the waiting.. but not this time. Jamie in the financing department is great(Very nice and friendly guy), made things quick, easy. Still can’t believe the deal he was about to work out for my wife and I. Love and enjoying my new F150 and Explorer. More

by KEITHHERNANDEZ55 Verified Customer Verified Customer

Report | Print

Best people I have dealt with in a very long time. Staff and service were excellent when it came to me purchasing my new vehicle. Staff and service were excellent when it came to me purchasing my new vehicle. More

by JAVIDALLAHAM Verified Customer Verified Customer

Report | Print

Super helpful and really customer-friendly. They strive to provide the best service and work with each customer's individual needs. Highly recommend. They strive to provide the best service and work with each customer's individual needs. Highly recommend. More

Report | Print

My wife and I were greeted immediately upon entering the dealership. We were introduced to our salesman 1st face to face meeting after literally exchanging emails over the previous 18 months. Total buying e dealership. We were introduced to our salesman 1st face to face meeting after literally exchanging emails over the previous 18 months. Total buying experience was awesome. 1st Ford car i ever purchased. Jaime was incredible and very knowledgeable. Answered all of our questions and totally transparent. Very impressed with this dealership. More

by garretk Verified Customer Verified Customer

Report | Print

The best and most attentive service I have ever had in a lifetime of buying cars lifetime of buying cars More

by philip16 Verified Customer Verified Customer

Report | Print

Siempre pendiente en el servicio de los vehículos, bien socialmente con los cliente y buenas comunicaciones socialmente con los cliente y buenas comunicaciones More

by Fredy c santos Verified Customer Verified Customer

Report | Print

Excellent & professional staff. Easiest car buying experience from order placement, status communication, delivery, financing and pick up. Highly recommend the staff especially Eric Easiest car buying experience from order placement, status communication, delivery, financing and pick up. Highly recommend the staff especially Eric & Jaime. The GM of this dealership was a pleasure to deal with. We were immediately greeted upon entering the dealership. The entire process was so easy and simple. This was my 1st Ford purchase and was extremely impressed. Staff was very knowledgeable and provided personalized service. Highly recommend! More

Report | Print

They did a phenomenal job! Service they gave to us when we were looking for a new car was outstanding! Made you feel like family! Service they gave to us when we were looking for a new car was outstanding! Made you feel like family! More

by RICHARDMUSTANG201150 Verified Customer Verified Customer

Report | Print