Matt Halliwell

I recently left a review where I had an issue with this dealer. Since then, I got in contact with Matt in service and he rectified the problem and we settled the matter. My issue was a charge for and updat dealer. Since then, I got in contact with Matt in service and he rectified the problem and we settled the matter. My issue was a charge for and update and the tech not resetting my oil life percentage. Because of that I noticed my tires were all listed at 35 psi on my inspection sheet, while in reality they all read 65 psi. I brought this to Matt’s attention and he told me he would speak to the technicians and make sure that it doesn’t happen again going forward. He also was able to offer me some items as a way to make the situation right. I’m happy that the issue was fixed and have confidence that customers’ vehicles will be taken better care of. I would leave a 5 star review, but because of the issues with my inspection sheet not matching the actual information on my truck, I can’t. That is a safety issue and raises concerns about the accuracy of the rest of the inspection. In the future, I hope I can leave a 5 star review. More

by STANLEYRYMARZ Verified Customer Verified Customer

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Wayne Ford has excellent service they treat you like family. I have need a customer for 20 + years. family. I have need a customer for 20 + years. More

by nluberto Verified Customer Verified Customer

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It was a great service Fast and well done I paid less than we do in NC for the same work Thank you than we do in NC for the same work Thank you More

by RODREEVES Verified Customer Verified Customer

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I’m very pleased with the service from Wayne Ford. I’ve been unfortunately cursed with a problem vehicle so I’ve used their services many times and have never been disappointed! They even were able to I’ve been unfortunately cursed with a problem vehicle so I’ve used their services many times and have never been disappointed! They even were able to drop my vehicle off to me when I didn’t have a way to pick it up which I very much appreciate! More

by Raven Verified Customer Verified Customer

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Super helpful and nice staff overly nice Bill helped me with more then everything i needed along with michelle abd matt in the service department everybody was so nice and helpful with more then everything i needed along with michelle abd matt in the service department everybody was so nice and helpful More

by MONQELLIDOMINIQUE Verified Customer Verified Customer

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The service department was great. They took care of my van. The parts department (Mr. JACKSON) Came thru by having the parts and tires. Can't say enough about the great service. Miche They took care of my van. The parts department (Mr. JACKSON) Came thru by having the parts and tires. Can't say enough about the great service. Michelle was knowledgeable and wonderful. Class service when they dropped me back to my place of business. More

by excellentlimo Verified Customer Verified Customer

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Very professional, you feel like home , and trustworthy dealer. Well spoken personality. I would recommend them with my eyes closed dealer. Well spoken personality. I would recommend them with my eyes closed More

by JOSECAB912 Verified Customer Verified Customer

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Wayne Ford is very easy to schedule service with. They have options for pick up and drop off of your vehicle or use of a loaner car. The service was done in a timely manner. I do wish a free car wash They have options for pick up and drop off of your vehicle or use of a loaner car. The service was done in a timely manner. I do wish a free car wash was included and that they would pull up the vehicle for me when I come to pick it up. I do appreciate they protect the seats and steering wheel with plastic but it would be nice to have that removed before I get in it to drive home. This the 4 stars vs 5 star rating. My other car dealership did all those things. More

by slgorter Verified Customer Verified Customer

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They made me wait they charge me 200. 00 deductible to me is very affair 00 deductible to me is very affair More

by CARMENTROVATO Verified Customer Verified Customer

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Ford Wayne has been a blessing to me with keeping my vehicle safe & reliable to us on the road, I appreciate there hospitality and loyalty to me. Wayne Ford Thank You for everything that you do in makin vehicle safe & reliable to us on the road, I appreciate there hospitality and loyalty to me. Wayne Ford Thank You for everything that you do in making your customers satisfied. More

by TAHISHAELLIS56 Verified Customer Verified Customer

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