Jaime Ramos Rosado | Page 2

On November 22, 2025, I purchased a 2019 Lexus NX 300 from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivere from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivered with only one key. Prior to purchase, I asked about obtaining a second key. Mr. Ramos Rosado explained that the service department did not have a blank key in stock but offered to have one made at dealer cost. He provided documentation reflecting this arrangement and instructed me to visit my local Lexus dealership. However, Palm Beach Lexus did not honor the discount, and I incurred an additional expense of $117.37 (+ taxes) beyond the agreed dealer cost. CarPlay Feature: The car was advertised on your website as having Apple CarPlay. After taking the vehicle home to Boynton Beach, I discovered CarPlay was not installed. My research confirmed that while CarPlay became standard in 2019, vehicles manufactured prior to October 2018 required a dealership software installation. On November 24, 2025, I contacted Mr. Ramos Rosado, who acknowledged the website error but incorrectly stated that the vehicle was not CarPlay compatible. On December 5, 2025, Palm Beach Lexus successfully installed the CarPlay software, at a cost of $175.99 (+ taxes). I spoke John Knight (manager) on Monday, 12/08/25, and explained the issues and requested restitution for the cost I incurred due to the inaccuracies from the salesperson. He asked for documentation for these costs and said I would get a check back on the weekend. I emailed him the documentation on 12/08/25. On 12/16/25, 8 days later, I still had not heard anything or received a check. I followed up with John Knight (manager) to get the status on the check. It was quickly discovered that he did recall the issue and had not read/acted on my email of 12/08/25. I I forwarded my original email (with documentation) to Dean Serafine. He reviewed the email and was able to expedite a check for the reimbursement. Overall, it's a great car. However, what should have been a simple cash sale became a prolonged, frustrating experience due to the ignorance and apathy of a few employees More

by jearles Verified Customer Verified Customer

Report | Print

They made the process easy, quick and efficient. I was happy with the communication and quick responses I was happy with the communication and quick responses More

by mark.matijevich1 Verified Customer Verified Customer

Report | Print

Responsive and fair to deal with. Some of the best inventory within 100 miles of Tampa Some of the best inventory within 100 miles of Tampa More

by fsuman79 Verified Customer Verified Customer

Report | Print

The team was friendly and very informative. They answered all our questions and made sure we were happy with our new purchase. Great team to work with. They answered all our questions and made sure we were happy with our new purchase. Great team to work with. More

by d_wass143 Verified Customer Verified Customer

Report | Print

Overall a satisfying experience; we bought the car we wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. More

by simsjr Verified Customer Verified Customer

Report | Print

The entire process from beginning to end was flawless. Jaime was very informative and knowledgeable about what needed to happen, especially since we were communicating over the phone and videos. It was im Jaime was very informative and knowledgeable about what needed to happen, especially since we were communicating over the phone and videos. It was impressive enough for me to fly to sarasota to get a better look and feel of the vehicle. That sealed the deal and I bought the vehicle. Thank you for making the experience a great one. More

by bigspeaks Verified Customer Verified Customer

Report | Print

Jamie Ramos Rosado was awesome from our initial call to taking receipt of my new ES350. The chemistry made the difference in which dealership I went to. He listened and provided my wife and I with a fai taking receipt of my new ES350. The chemistry made the difference in which dealership I went to. He listened and provided my wife and I with a fair deal for both the dealership and us which is all you can ask for. No pressure and a "can do" attitude. I recommend him highly. Always respectful and his follow up continued beyond the sales. More

by bobmc58 Verified Customer Verified Customer

Report | Print

Jaime Rosado and Devyn Williams were great to work with they made the purchase so very easy.I highly recommend Lexus of Sarasota. they made the purchase so very easy.I highly recommend Lexus of Sarasota. More

by dpower5 Verified Customer Verified Customer

Report | Print

Excellent customer service, we’re very eager to find the car we wanted and keep us happy. car we wanted and keep us happy. More

by JUDYULZHEIMER Verified Customer Verified Customer

Report | Print

He was a good professional took care of my needs and with the excellent team and Lexus we were able to make the deal the excellent team and Lexus we were able to make the deal More

by ernestoronderos Verified Customer Verified Customer

Report | Print