Jaime Ramos Rosado | Page 2

We are very pleased with our used car purchase. It was worth the drive from Pinellas county and we will be looking at this dealership first for our next vehicle. It was worth the drive from Pinellas county and we will be looking at this dealership first for our next vehicle. More

by mandyalabovitz Verified Customer Verified Customer

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Jaime was very easy to work with. .No pressure and very accomodating. Made buying car easy .No pressure and very accomodating. Made buying car easy More

by michaelpasen Verified Customer Verified Customer

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They seem like they really cared enjoy the experience and I think if I need help with something with the car we bought we can still ask them and they would give us some help I think if I need help with something with the car we bought we can still ask them and they would give us some help More

by searayjim Verified Customer Verified Customer

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Jamie was a pleasure from the first phone call! He’s knowledgeable, respectful and not pushy at all! I highly recommend him! I will definitely contact him when we’re looking for our next vehicle He’s knowledgeable, respectful and not pushy at all! I highly recommend him! I will definitely contact him when we’re looking for our next vehicle! More

by sbump3 Verified Customer Verified Customer

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Professional and knowledgeable team that helped us with the purchase of a previously owned Lexus. the purchase of a previously owned Lexus. More

by tommyreed1227 Verified Customer Verified Customer

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On November 22, 2025, I purchased a 2019 Lexus NX 300 from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivere from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivered with only one key. Prior to purchase, I asked about obtaining a second key. Mr. Ramos Rosado explained that the service department did not have a blank key in stock but offered to have one made at dealer cost. He provided documentation reflecting this arrangement and instructed me to visit my local Lexus dealership. However, Palm Beach Lexus did not honor the discount, and I incurred an additional expense of $117.37 (+ taxes) beyond the agreed dealer cost. CarPlay Feature: The car was advertised on your website as having Apple CarPlay. After taking the vehicle home to Boynton Beach, I discovered CarPlay was not installed. My research confirmed that while CarPlay became standard in 2019, vehicles manufactured prior to October 2018 required a dealership software installation. On November 24, 2025, I contacted Mr. Ramos Rosado, who acknowledged the website error but incorrectly stated that the vehicle was not CarPlay compatible. On December 5, 2025, Palm Beach Lexus successfully installed the CarPlay software, at a cost of $175.99 (+ taxes). I spoke John Knight (manager) on Monday, 12/08/25, and explained the issues and requested restitution for the cost I incurred due to the inaccuracies from the salesperson. He asked for documentation for these costs and said I would get a check back on the weekend. I emailed him the documentation on 12/08/25. On 12/16/25, 8 days later, I still had not heard anything or received a check. I followed up with John Knight (manager) to get the status on the check. It was quickly discovered that he did recall the issue and had not read/acted on my email of 12/08/25. I I forwarded my original email (with documentation) to Dean Serafine. He reviewed the email and was able to expedite a check for the reimbursement. Overall, it's a great car. However, what should have been a simple cash sale became a prolonged, frustrating experience due to the ignorance and apathy of a few employees More

by jearles Verified Customer Verified Customer

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They made the process easy, quick and efficient. I was happy with the communication and quick responses I was happy with the communication and quick responses More

by mark.matijevich1 Verified Customer Verified Customer

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Responsive and fair to deal with. Some of the best inventory within 100 miles of Tampa Some of the best inventory within 100 miles of Tampa More

by fsuman79 Verified Customer Verified Customer

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The team was friendly and very informative. They answered all our questions and made sure we were happy with our new purchase. Great team to work with. They answered all our questions and made sure we were happy with our new purchase. Great team to work with. More

by d_wass143 Verified Customer Verified Customer

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Overall a satisfying experience; we bought the car we wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. More

by simsjr Verified Customer Verified Customer

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