Toby Gray

Fair and professional staff made my buying experience smooth and stress free from the outset. smooth and stress free from the outset. More

by rickracela Verified Customer Verified Customer

Report | Print

Scott was fantastic. Knowledgeable, very helpful, worked hard to make a deal happen. Most important-Scott was honest. Knowledgeable, very helpful, worked hard to make a deal happen. Most important-Scott was honest. More

by LTC365 Verified Customer Verified Customer

Report | Print

Lexus of Sarasota County was a terrific dealership to work with, on our recent purchase. Each employee we were worked with was top tier! Knowledgeable ,friendly, helpful and not pushy. Honest and upfron work with, on our recent purchase. Each employee we were worked with was top tier! Knowledgeable ,friendly, helpful and not pushy. Honest and upfront, wonderful communicators and kind and caring. We had been car shopping for a month. We visited at least a dozen dealerships in the Sarasota, Venice and Bradenton area.. Most if not all the other dealerships were rude, unhelpful, unknowledgeable and kept trying to up sale us, to a different vehicle. The other dealerships prices, when we were getting a written offer were full of all kinds of add ons to the process proposal and quick, and tried yo use pressure to get to sign paperwork, without reading the firms. This was not the sales tactic a Sarasota Lexus. . As a female buyer, the other dealerships, in the area, assumed they could manipulate the old blonde. Didn’t happen to this gal! Not at this dealership. Sarasota Lexus was amazing Straight, honest answers, factual information and everyone treated me with respect, No rushing, no pressure, just a business with good old fashion integrity and customer service.. Professional all the way! The salesman listened to our needs and he delivered! He had the car ready and cooled down for me for my test drive.:Sarasota Lexus was the ONLY dealership that let me try the vehicle out in tge interstate. Every other dealership take let you go a right hand, around the block test drive. Wonderful car buying experience. All the paperwork was in perfect order. Any time I’ve had questions after the sale, the response time has been quick. When you decide you want to purchase your next vehicle, you will be pleased with their process! ⭐️⭐️⭐️⭐️⭐️ . More

by krc314 Verified Customer Verified Customer

Report | Print

Good afternoon: To start, I am, and always have been a GM-line vehicle man. It was again, time, to purchase a new vehicle for my wife. Her last two vehicles were Buicks, both cars; however, we were lookin GM-line vehicle man. It was again, time, to purchase a new vehicle for my wife. Her last two vehicles were Buicks, both cars; however, we were looking for something in an SUV. We headed out in search of a vehicle for her, heading to multiple dealerships in search of her luxury vehicle. We've always been happy with GM and their line of more luxury vehicles. Couldn't find anything, anywhere they had in inventory that she liked, a medium-sized SUV with nicer quality accessories inside the vehicle. Her must haves are cooled seating, moon/sunroof, a few different color choices. No luck! We decided to go elsewhere and give other manufacturers' different models a shot. Acura, most very nice and reliable, yet didn't strike up a spark in her. Honda, Ford, Nissan, etc. would prove to provide no fruit to bear as well. We stopped by Lexus of Sarasota were we were greeted by Austin Guzman. Extremely professional, pleasant and respectful! Great personality, and proved to be invaluable to our requests, especially our "must haves " This young man was the exact reason we left there with a Lexus RXH-350. He alone made that sale to us. Austin's knowledge of Lexus products is nothing short of fantastic. Once we decided that was going to be our new vehicle, we went to financing. I know, the dreaded finance department everyone loves. However, we met with Finance Leader, Toby Gray! Once again we felt the love from Toby, and he made that whole process very easy to tolerate and get through. He answered every question we asked fully and in detail, if it was necessary. We were never made to feel dumb by some questions or that we were beneath him. We were equals, and he listened intently to every question. Toby was another phenomenal staff member who truly looked out for us and our bottom dollar. While Austin and Toby were doing their respective jobs for us, and the dealership itself, they were persistent, yet neither one was pushy or aggressive trying to sell us something. I am aware this is a "for profit" business; fortunately for us, the entire staff works hard to ensure repeat customers and they deserve it. I'd also also like to personally thank the Finance Director, Ryan Durso! He was super busy running around taking care of customers, but he stopped to ask how our experience was, and about our new purchase. Ryan was Incredibly professional and friendly. He shared some of his experiences and ensured he would oversee the maintenance items performed that we purchased with the vehicle. Overall, phenomenal experience as well as working with these magnificent folks who, you can obviously see, work so hard to give you the best experience possible when purchasing a vehicle. Everyone there I spoke with was amazing. The front reception desk and those ladies when you walk in, the folks keeping the drinks and snacks full, to those who made those delicious chocolate cookies, those who contribute to the magnificent cleanliness around the place, oh, and there's major construction going on the currently. Without a doubt, Lexus of Sarasota is beyond reproach! Hands down the best dealership I've ever worked with. Outstanding job by all!!! Respectfully, Marty Tetrick More

Report | Print

Everyone we dealt with at Lexus of Sarasota was amazing. From first contact with sales advisor Jamie Dickinson to delivery of vehicle and education with Caleb, our experience was wonderful. Lexus of Sarasot From first contact with sales advisor Jamie Dickinson to delivery of vehicle and education with Caleb, our experience was wonderful. Lexus of Sarasota exceeded our expectations and treated us with kindness, honesty and respect at all times. Would definitely recommend giving them a visit when car shopping. More

Report | Print

Fantastic! !! Mark was very helpful throughout the entire process. it was truly a pleasure to work with him. I highly recommend him to all of your clients... !! Mark was very helpful throughout the entire process. it was truly a pleasure to work with him. I highly recommend him to all of your clients... More

by mflinchbaugh59 Verified Customer Verified Customer

Report | Print

Scott was professional, responsive, and made the entire process smooth and easy. Would highly recommend him. process smooth and easy. Would highly recommend him. More

by mdagostino1 Verified Customer Verified Customer

Report | Print

I leased my 2026 Lexus a few weeks ago. I was very specific about the options I wanted and all but one thing was perfect. However. I was very unhappy about the one item being unavailable. H I was very specific about the options I wanted and all but one thing was perfect. However. I was very unhappy about the one item being unavailable. However, the General Manager, manager, Head of service and lead technician worked extremely hard and did resolve the issue. I could not have been more impressed with their dedication to customer service and professionalism! Even the corporate Lexus personnel did not have confidence that we could resolve my issue; Sarasota Lexus continued to work diligently and efficiently and resolved my issue. I was constantly kept informed and assured that if we could not resolve my issues that we would find another solution to ensure that I was satisfied. Unbelievable customer service. More

by DEBBYWREYNOLDS Verified Customer Verified Customer

Report | Print

This is a dealership that wants to know what you want and advices on what best suits your needs. NO pushing sales pitch but honest advice. advices on what best suits your needs. NO pushing sales pitch but honest advice. More

by ramiro.curiel Verified Customer Verified Customer

Report | Print

James Gardell was very knowledgeable and an excellent sales person. I will definitely ask for James again. sales person. I will definitely ask for James again. More

by tmarshall2009 Verified Customer Verified Customer

Report | Print