Jaime Zamora
Jaime Zamora at INFINITI of South Bay

Jaime Zamora | Page 17

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.6
224 Reviews
4.6

224 Reviews

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224 Reviews of Jaime Zamora

October 22, 2023

Dealership Rating
Employee Rating

This dealership honestly have served its purpose assisting me more than twice. It's always a pleasure & very peaceful attending to the location much appreciated. More

by Joshua Elder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Felix Le , Jerry Vargas, Ever Villalobos

Oct 24, 2023

INFINITI of South Bay responded

Joshua, Very nice review, thank you for taking your time to give me and our team this positive and encouraging feedback. It is clients like you that make our jobs rewarding. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

October 16, 2023

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I appreciate the assistance given to me with my service for my car Infiniti. So glad I was accommodated with my light fixed as well More

by She
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Oct 24, 2023

INFINITI of South Bay responded

We are so pleased to learn that INFINITI of South Bay was able to take care of all of your service needs. Your service advisors Edson and Jaime truly do give their best for client satisfaction each and every day, and it is really reconfirming to hear when those efforts are appreciated. Thank you for taking your time to share your thoughts and thank you for your loyalty! Carlos Robles Service Manager INFINITI of South Bay.

October 02, 2023

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Amazing team and dealership and would recommend them to anyone. I appreciate your service. Thanks More

by ONEOFTHEGIFTED
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Kelvin Bratcher, Felix Le , Aldo Ginossi, Jerry Vargas, Ever Villalobos

Oct 13, 2023

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

August 24, 2023

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I l o v e t h i s p l a c e b e t t e r t h a n o t he r s More

by esco_escoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kas Yeganeh

Sep 19, 2023

INFINITI of South Bay responded

Ha! What a creative review! We are SOOO glad that you LOVE INFINITI of SOUTH BAY more than ALL the others! Thank you for your great review and thank you for your loyalty. We appreciate your business and the time you took to leave your review! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

August 12, 2023

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Don’t know where to begin, I experienced terrible service plus getting over charged. I have a screen shot from their own parts department that shows the price is $894.76 but the service department charged More

by rccmsk
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Carlos Robles , Jerry Vargas

Sep 19, 2023

INFINITI of South Bay responded

Thank you for bringing this to our attention. We would like to better understand what the discrepancy is, but we cannot research this with the information provided. Please contact me at 310-325-5555 at your earliest convenience so that we can resolve any misunderstanding. Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 10, 2023

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Dealership did not honor the free oil changes promised for the life of the lease in all fairness the paperwork they produced showed only two free oil changes however the salesman told us they would be fre More

by gwrobinson
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Recommend Dealer
Yes
Sep 19, 2023

INFINITI of South Bay responded

We apologize if something was misunderstood. All new 2023 models do come with our INFINITI PREMIUM CARE. The new integrated maintenance program provides a suite of benefits and includes coverage for up to 3 years after purchase and varies by vehicle. Services covered include oil changes and tire rotations, inspections, brake fluid changes, in cabin air filter replacements, tire road hazard and car rental assistance for some models. If your model year was prior to 2023 you may have been covered under the previous plan. Without knowing details of your purchase we cannot look it up, but would be glad to review this with you. Please call me at 310-325-5555 if you'd like to review in more detail. However, please know that there are no complimentary plans that INFINITI of South Bay offers for the life of a lease. Thank you for the opportunity to serve you. Carlos Robles Service Manager INFINITI of South Bay

August 01, 2023

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The dealer ship is very clean. People are very professional and knowledgeable and kind helpful. More

by muniqueen43
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas

June 29, 2023

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I don't ever feel good after spending money for service at this dealership. In my experience, the customer service is just sub par. My recent service experience was with Jaime from the intital introducti More

by MIKACUTIE
Service Price Transparency
Recommend Dealer
No
Sep 19, 2023

INFINITI of South Bay responded

Mika, Thank you for your feedback and we apologize for any misunderstandings. Please know and please trust that we sincerely have your best interests in mind. Your brake fluid was at "yellow" indicating future attention. Brake fluid should be changed every 20.000 miles or 2 years. You had your fluid changed in April of 2022, so you still have some time on this service. We never want to over charge our clients or recommend services that are not needed. This was an alert that this is needs future attention. It is recommended that you change your engine air filter and Jaime will call to see if we can get you back in for this under our EXPRESS SERVICE. This will help your engine run more efficiently. We appreciate your business and your feedback and look forward to resolving any concerns. Carlos Robles Service Manager INFINITI of South Bay

June 28, 2023

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The facility is always clean and neat. The employees are always extremely helpful, friendly and knowledgeable about any concerns i may have. The service is swift and thorough. I love this More

by SEXXYDLT@yahoo.com
Service Price Transparency
Recommend Dealer
Yes
Sep 19, 2023

INFINITI of South Bay responded

Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you! Carlos Robles Service Manager INFINITI of South Bay

June 23, 2023

Dealership Rating
Employee Rating

Excellent and fast service. Easy substitute vehicle. Excellent work on vehicle. Highly recommend. Excellent service manager. More

by JUNEDJOHNSON
Service Price Transparency
Recommend Dealer
Yes
Sep 19, 2023

INFINITI of South Bay responded

Juned, Thank you for sharing here on DealerRater that we provided excellent and fast service. We truly aim to deliver an exceptional client experience and when we read feedback like you have provided it gives our efforts and our jobs clear validation. Thank you for being our client and thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

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