I have used the dealership for all my service in this
Infiniti and the one had before.
Infiniti and the one had before.
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by AMYM0309
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 26, 2024 -
INFINITI of South Bay responded
Amy, hello and thank you! It's so great to read your review! We appreciate your loyalty to INFINITI of South Bay, and I will let your service advisor, Jaime, know about your positive feedback. We appreciate your business. Please check your monthly newsletter for sales and service offers, coupons, and discounts!
Carlos Robles
Service Manager
INFINITI of South Bay
They really didn't follow up on the work that need to be
done to my mother-in-law's car. It was a lot of talk, but I had big issues with the car.
done to my mother-in-law's car. It was a lot of talk, but I had big issues with the car.
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by James007hound
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 26, 2024 -
INFINITI of South Bay responded
007,
We know how important it is to deliver for your mother-in-law. Just know that there is no secret mission here; we are all about exceptional service and complete client satisfaction. Please let me know how we can make you another satisfied client. You can reach me at 310-325-555 to discuss how we can help with any outstanding issues. If it helps, please know that we regularly post service specials and discounts on our website and monthly newsletter.
Carlos Robles
Service Manager
INFINITI of South Bay
You should pull up my records I've leased 2x I've had
tire issues, they said I needed new breaks... I didn't, my seat stopped moving up and back - took 10 MONTHS to get the part in & I
tire issues, they said I needed new breaks... I didn't, my seat stopped moving up and back - took 10 MONTHS to get the part in & I
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by JTUTTLE5
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jaime remembered me from my previous visit and serviced
my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the
my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the car, what additional services it needed and provided me with the information I needed to make an informed decision about the services. I was thoroughly taken care of, the service was fast and effective, Jaime's customer service was superior and exactly what every customer needs, and the lounge, support staff and accommodation provided in the waiting room were perfect. I will return to Infiniti of South Bay.
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by asaiya
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Jan 02, 2024 -
INFINITI of South Bay responded
Asaiya,
What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them.
Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay.
Carlos Robles
Service Manager
INFINITI of South Bay
Everyone was pleasant and professional Jaime was very
helpful and kept me informed with the progress of my service.
helpful and kept me informed with the progress of my service.
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by lovestesso
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Dec 21, 2023 -
INFINITI of South Bay responded
Thank you for the great feedback! We train our Service Advisors on how important it is to be professional and helpful and to communicate during a client's visit. It looks like we nailed it! I will surely share this with Jaime, as he will appreciate your accolades. Hoping for a Great Holiday and a Happy New Year to you! Thank you for your business.
Carlos Robles
Service Manager
INFINITI of South Bay
The dealership was clean, the team was very nice, and we
appreciated the vacuum and car wash
appreciated the vacuum and car wash
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by Jendhill318
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Dec 21, 2023 -
INFINITI of South Bay responded
Thank you for the nice thoughts on your service! Our team strives to keep our dealership as clean and as comfortable as the luxury homes in which our clients live. So, we love it when we get a 5-STAR review because it makes all the effort so worth it! We appreciate your business and we appreciate you for taking the time to let others know that we did good!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Awesome service all around!
!!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti
!!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti
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by Joelperedo310
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2023 -
INFINITI of South Bay responded
Joel,
Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated.
Carlos Robles
Service Manager
INFINITI of South Bay
Very expensive!
Repair work was done on time but the cost far exceeded my expectations.
Repair work was done on time but the cost far exceeded my expectations.
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by RJNIGHTR
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2023 -
INFINITI of South Bay responded
We provide an estimate of the cost of every repair in advance of service, so we are concerned that the cost exceeded your expectations. Our team should have communicated with you in advance and we apologize if this did not happen. Please know that we shop our competition monthly to ensure that we are in-line with current repair prices. Also please understand that we are going to be more expensive than the repair center on the corner. This is because our technicians are certified and INFNITI trained. Often you'll save money with us because we can diagnose and repair the issue better and faster than a tech that is not trained on the INFINITI brand. Also, if cost is a concern, please remember to check-out our website for monthly service specials. Thank you for your business.
Carlos Robles
Service Manager
INFINITI of South Bay
The service department at the dealership is very
responsive to my requests, providing me with appointments in a timely manner and fixing the car within the time frame provided. The team is very acco
responsive to my requests, providing me with appointments in a timely manner and fixing the car within the time frame provided. The team is very accommodating and do a great job.
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by YAVRINE
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2023 -
INFINITI of South Bay responded
Yavrine,
We appreciate your business and thank you for the detailed review of your service experience with us here at INFINITI of South Bay. I'm pleased to know that my team was accommodating, responsive and timely... in fact, these are the main points of all of our training in an effort to deliver exceptional client service. If there is ever anything that we could do better, please let us know and we will make it right. Thank you.
Carlos Robles
Service Manager
INFINITI of South Bay
Infiniti Torrance has always been good to me and my car
which is an older G35. My issues are always explained clearly and taken care of. My car is always washed before I leave which is very much appreciate
which is an older G35. My issues are always explained clearly and taken care of. My car is always washed before I leave which is very much appreciated. Technicians are very good at taking pictures or videotaping issues that need immediate attention or something to look into in the future. They’re attentive to my concerns. Location is convenient. Glad they’re in the South Bay.
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by DLAXAMANA
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2023 -
INFINITI of South Bay responded
What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us!
Carlos Robles
Service Manager
INFINITI of South Bay
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