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Jaime Zamora
Jaime Zamora at INFINITI of South Bay

Jaime Zamora | Page 18

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.6
224 Reviews
4.6

224 Reviews

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224 Reviews of Jaime Zamora

June 21, 2023

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Employee Rating

I had an outstanding experience, very helpful. The service was done in a timely manner. I am very happy with the service. More

by SHARONRIDGEWAY
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Felix Le , Jerry Vargas, Ever Villalobos

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Sep 19, 2023

INFINITI of South Bay responded

Sharon, We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

June 11, 2023

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Unsatisfied. Tried to correct oil change overcharge but dealer refused. Also some services suggested were proved unnecessary. More

by BOBROSENBAUM
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Workmanship
Service Time
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Recommend Dealer
No
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Jun 21, 2023

INFINITI of South Bay responded

Bob, We looked into your situation and understand that you returned with a coupon some time AFTER service was performed. Every special service offer has a disclaimer that includes: "Cannot be combined with any other offers. Must present coupon at time of write up. Not valid for prior purchase. Void where prohibited" We did say that we would gladly honor the coupon on your next visit, even if it had expired. We thought that was fair, and are sorry you did not agree. Carlos Robles Service Manager INFINITI of South Bay

Sep 19, 2023

INFINITI of South Bay responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

Jun 23, 2023

BOBROSENBAUM responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

June 11, 2023

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This dealership has work space while you wait for your car. Free coffee bar. Originally came in for oil change, which they use synthetic 0-20 and wash the car for under 110.00. Super deal. After inspect More

by kathleenyesnick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Sep 19, 2023

INFINITI of South Bay responded

Kathleen, It makes me smile to read your review letting me know how my team delivered, how our amenities pleased, and how our prices WOW'd! Thank you for your time to detail and explain your experience here at INFINITI of South Bay. You are a wonderful client and we greatly appreciate your business... now please tell all your friends ; ) Looking forward to seeing you again soon. Carlos Robles Service Manager INFINITI of South Bay

June 08, 2023

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Awesome Customer Service . Excellent communication skills. This place is number one on my list !!! When you have an appointment the service department is on time . Car is ready More

by TOTALEBLESSD41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Felix Le , Jerry Vargas, Ever Villalobos

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Sep 19, 2023

INFINITI of South Bay responded

We love reviews like this! Thank you for such an amazing, energetic and positive review! This is one to share with the team. Edson, Ever, Jerry, Jaime and Felix... thank you for recognizing each of them for contributing to your exceptional experience. We appreciate your loyalty and look forward to servicing your vehicle in the years ahead. Carlos Robles Service Manager INFINITI of South Bay

May 12, 2023

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Employee Rating

5 He was pleasant to deal with and very approachable I will be going to him more with any cat problems! More

by LYAN.CO@YAHOO.COM
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

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May 10, 2023

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It was smooth and quick. I felt Jaime Zamora went above and beyond. Excellent service. Thank you! More

by DANIELLEWALKERBECK
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

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April 20, 2023

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Love the service and employees in the service department all around knowledgeable and helpful people More

by NANCID0707
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Recommend Dealer
Yes
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April 06, 2023

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The service rep was extremely helpful and informative about the resources available for the current and future upkeep of our car. Very personable as well. More

by ATHOMPSON555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas, Ever Villalobos

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Apr 29, 2023

INFINITI of South Bay responded

Very nice, thank you for the feedback that our service advisors were helpful and informative. Our commitment to you, our customer, is to help you keep your vehicle in top running condition. This is for the efficiency and longevity of your vehicle as well as for general safety. We are grateful that you are our client and we thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

April 03, 2023

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Thank you, for always being courteous upon arrival! See you all next time! Ms. Shannon More

by Nedra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos, Chaz

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March 14, 2023

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Employee Rating

South Bay Infiniti is the best place to service your vehicle and if you want to buy a car, they can help with that too!! More

by DARLISA.ASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas

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