Jaime Zamora | Page 18

INFINITI of South Bay responded

Kimbrly, It is so nice of you to take your time to leave is a review and some feedback, this is most appreciated. And, thank you for letting us know that you liked our luxurious waiting area. Clients driving a luxury vehicle expect a luxurious facility, so we stive to keep it fresh, quiet and clean. Thank you for your business and for this great review! We appreciate your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the thoughtful review of your visit with our team here at INFINITI of South Bay. It's great to hear that our team of service advisors were welcoming, that they took really good care of you, and most importantly that they listened. At INFINITI of South Bay we like to make your experience easy, it's the INFINIIT of South Bay way! We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What wonderful feedback! Thank you for such great accolades... polite, courteous, accommodating, knowledgeable and professional. That nails it and is exactly what we stive to achieve every day! We appreciate the time you took to leave this review, it was so very kind and thoughtful of you. Thanks, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joshua, Very nice review, thank you for taking your time to give me and our team this positive and encouraging feedback. It is clients like you that make our jobs rewarding. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so pleased to learn that INFINITI of South Bay was able to take care of all of your service needs. Your service advisors Edson and Jaime truly do give their best for client satisfaction each and every day, and it is really reconfirming to hear when those efforts are appreciated. Thank you for taking your time to share your thoughts and thank you for your loyalty! Carlos Robles Service Manager INFINITI of South Bay.

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ha! What a creative review! We are SOOO glad that you LOVE INFINITI of SOUTH BAY more than ALL the others! Thank you for your great review and thank you for your loyalty. We appreciate your business and the time you took to leave your review! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention. We would like to better understand what the discrepancy is, but we cannot research this with the information provided. Please contact me at 310-325-5555 at your earliest convenience so that we can resolve any misunderstanding. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We apologize if something was misunderstood. All new 2023 models do come with our INFINITI PREMIUM CARE. The new integrated maintenance program provides a suite of benefits and includes coverage for up to 3 years after purchase and varies by vehicle. Services covered include oil changes and tire rotations, inspections, brake fluid changes, in cabin air filter replacements, tire road hazard and car rental assistance for some models. If your model year was prior to 2023 you may have been covered under the previous plan. Without knowing details of your purchase we cannot look it up, but would be glad to review this with you. Please call me at 310-325-5555 if you'd like to review in more detail. However, please know that there are no complimentary plans that INFINITI of South Bay offers for the life of a lease. Thank you for the opportunity to serve you. Carlos Robles Service Manager INFINITI of South Bay