Jaime Zamora | Page 20

INFINITI of South Bay responded

Friendly, professional and knowledgeable... Hemal, thank you so much for this review. Looks like Jaime did a great job communicating. Thank you so much for the great review, and for your business. We appreciate great clients like you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sean, Thank you for your 5-STAR review and for letting us and others know that you always receive quick and convenient service. We appreciate your loyalty to our team as they work hard to deliver each and every day. Thank you for your appreciation and recognition. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We love custmers like you! Thank you for telling us and others that we have a great team that provides fast and attentive service. So glad you enjoy our dealerhship. We appreciate your business and look forward to your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your feedback, point well taken and we will discuss this with your service advisor. We train that customer satisfaction starts with good communication and setting expectations and if that is not happening we are grateful that you let us know. Thanks for the positive feedback on appointment process. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your great review and your feedback on your service advisor Jaime - and our receptionist too. It's important to be greeted with friendly faces and a smile. And thank you for the alert on the situation with the water, we have sent someone to replenish our stock. We appreciate your loyalty to us and our team here at INFINITI of South Bay. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

MOMLUV, We are so glad that you feel welcomed and LUVED at INFINITI of South Bay. Thank you for letting others know that you received great service and that our team was knowledgeable. And, thank you for recognizing how nice and clean our showroom and waiting area is. We strive to provide a luxury environment that matches the comfort our buyers are accustomed to at home. We lokk forward to serving you for years to come. Enjoy the new ride! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Walker, We are so sorry you feel that way, what could have ever happened? We greatly apologize that you were not greeted in a friendly manner. Perhaps our process failed? Our process is to greet all customers when they arrive to drop-off their vehicle. We go though the onboarding process and the vehicle is put into queue. When people return to pick-up their vehicles they walk up to the service advisor counter and advise that they are there to pick-up their vehicle. Either way, we apologize and we will review your post with our team today. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Lisa, Thank you for your review! We appreciate your positive comments about our staff and facilities. We are happy that your experience here at INFINITI of South Bay was a good one! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow, that's so great that you come to our location even though it's a further drive for you! We appreciate your dedication to come to our dealership, and we're so glad that our service is great enough that you keep coming back. Thank you for taking the time to leave a review, and have a great day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your review! We are happy that you had such a good experience with us. Thank you for your positive feedback. Have a wonderful day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay