Jaime Zamora | Page 21

INFINITI of South Bay responded

Silvia, Thank you for leaving such a great review! We are glad to hear that you found our dealership to be nice and clean, and that our employees were kind. Thank you for your recommendation! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kevin, Thank you so much for your review! We are so happy to hear that your car was serviced to your satisfaction, and that you found the prices to be reasonable. Thank you for recognizing some of our employees in your review; we're always glad to hear that our employees were friendly and helpful. Good to hear you had an excellent experience! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Felix, We are very happy to hear that you had polite and excellent service. Here at INFINITI, we strive to provide our customers with the best service possible. Thank you for the recommendation and for your business! We also appreciate that you recognized so many employees in your review. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your loyalty to the INFINITI brand for over 30 years of ownership. Seems that when you find a good thing that you stick with it. Thank you for your positive review of my team and your experience at INFINITI of South Bay. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We would never recommend a service that our technicians did not deem necessary. Now when you do come in for service we do advise on items that we notice that may need maintenance or that you should start thinking about considering. It is our duty to you, our customer, to help you maintain a safe and efficient vehicle. We apologize if there seems to be some misunderstanding. We can't find your record based on the name in this review, but if you'd like to discuss this then please feel free to contact me at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving this great review about your service experience with us here at INFINITI of South Bay! Our service team is incredibly knowledgable and understanding, they are constantly going out of their way to ensure that our customer's needs are met. I am so glad that they were able to help you out and make sure that everything was taken care of. We always strive to provide our customers with excellent customer service, thank you for recognizing our hard work! We thank you for your business and hope that you visit us for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

I am happy to hear that your service experience with us was a positive one, thank you for taking the time to leave this great review! Our service team always makes sure to keep the client informed about their vehicle every step of the process and strives for excellent communication. We hope to have you back at INFINITI of South Bay for your future servicing needs, thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving such a great review online about your positive experience here at INFINITI of South Bay. Our team is constantly working hard to provide exceptional customer service, thank you for recognizing their hard work. I am happy to hear that you even received great service over the phone, we are always able to accommodate customers whether it is working with them over the phone or in person at the dealership. Thank you for your business and we hope to see you again! Andrew Kim General Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Carla, Thank you so much for detailing your experience. It seems like there were some issues that we were ultimately able to work out, and we apologize for the frustration. We have made notations on your client record to help ensure these issues are not repeated. We are glad to learn that your car now runs fantastic! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Desiree, Thank you for leaving a 5-star review. I am so pleased to hear you had a great experience with our team. Thank you for choosing us and I hope you come see us again soon! Carlos Robles Service Manager INFINITI of South Bay