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Jairo Gutierrez
Jairo Gutierrez at INFINITI Roseville

Jairo Gutierrez

Service Consultant

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of Jairo Gutierrez

February 21, 2026

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Employee Rating

Good overall service. Hard to reach service advisor at times, bit it was the holidays so understandable.Had to return for additional service but they took very good care o More

by russhunt46
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Recommend Dealer
Yes
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Feb 23, 2026

INFINITI Roseville responded

We’re so glad you felt well taken care of and appreciated the professionalism of our team. We understand the holidays can make communication a little more challenging, and we truly appreciate your patience. Thank you for trusting INFINITI Roseville with your vehicle.

February 02, 2026

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Super awesome service. Miguel was the best. Provide process of service all the time and was very knowledgeable More

by MARIA T
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Service Time
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Recommend Dealer
Yes
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Feb 02, 2026

INFINITI Roseville responded

We’re so happy to hear Miguel took such great care of you and kept you informed throughout the service process. Thank you for trusting us with your vehicle!

January 30, 2026

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The service department was careful to explain the work that needed to be done. When the repairs couldn’t be completed in one day they provided an amazing loaner vehicle. It was a pleasant experience. Jair More

by Perry G
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Recommend Dealer
Yes
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Jan 30, 2026

INFINITI Roseville responded

We’re so happy to hear Jairo took great care of you and kept you informed throughout the whole service visit. We truly appreciate your business and the 5-star review!

January 19, 2026

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I like this dealership I trust they are honest and always keeps you update on your vehicle when in the shop. More

by WPASSERO
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Sam Cruz , Matthew Berry

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Jan 26, 2026

INFINITI Roseville responded

Thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words!

January 02, 2026

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I like the valet service so one doesn't have to sit at the dealership for quite a while as I have done before. More

by JAM6060
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Ussery

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Jan 06, 2026

INFINITI Roseville responded

Jam, Thank you for the 5-star review! We’re glad our valet service made your visit more convenient and saved you time. We appreciate your patronage!

December 30, 2025

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Dealership staff friendly and accommodating. The only issue I have is that they should be open to all Insurance companies settlement payments. Also timely updates on repair timetable. More

by aldonispeterson
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Recommend Dealer
Yes
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Dec 31, 2025

INFINITI Roseville responded

Aldonis, thank you for the review and for choosing us. We’re glad Jairo Gutierrez and the team took good care of you. We hear you on insurance settlement payments and clearer, timelier updates on the repair timeline - that feedback is fair, and we’re addressing it with our team. If you’re open to it, please call Michael Jefferies, Service Manager at 916-770-8400 if you have any additional feedback to help us improve.

December 21, 2025

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My experience with Roseville Infiniti service advisors had been professional, knowledgeable and courteous. With all my visits from simple routine maintenance to extensive repairs I received their persona More

by EDD.MICHAEL
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

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Dec 22, 2025

INFINITI Roseville responded

Thank you for taking the time to share your experience! We’re delighted to hear that our service team has consistently provided professional, knowledgeable, and courteous care. We’ll be sure to pass along your special thanks to Jairo, he’ll be thrilled to know his assistance made a difference. Your trust and loyalty mean a lot to us, and we look forward to continuing to take care of your vehicle for years to come!

December 17, 2025

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Customer service was friendly and courteous but service was not able to determine cause of issue. Second time in shop More

by tomcollopy
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Workmanship
Service Time
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Recommend Dealer
No
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Dec 26, 2025

INFINITI Roseville responded

Tom, thank you for taking the time to leave a review. We’re glad to hear Jairo provided friendly, courteous service, but we understand how frustrating it is when an issue can’t be diagnosed - especially on a second visit. Because the concern appears to be intermittent, we weren’t able to replicate it in the shop during your appointment. If you find you experience the issue again, please do not hesitate to come in right away so we can experience it in real time and pinpoint the cause. You’re welcome to stop by with no appointment if it occurs again. If you have any further questions don't hesitate to reach out to our Service Manager, Michael Jefferies at 916-770-8400

December 05, 2025

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This is my first Infiniti. I took it to the shop for a Rattle I thought was in the console they figured out quickly. It was just something loose on the rearview mirror and had More

by julie weaver
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

INFINITI Roseville responded

Julie, Thank you for sharing your experience! We’re glad we could quickly identify and fix the issue with your INFINITI. It’s great to hear that our team was able to get everything resolved so efficiently and that you’re pleased with the service. We appreciate you choosing us and look forward to keeping your INFINITI running smoothly!

December 04, 2025

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I did a drop in oil change and my vehicle was received in a timely fashion. My oil change was done quickly, and my vehicle was returned cleaner than when I dropped it off. More

by BILLYSAUKKOLA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Sam Cruz, Michael Jeffries, David Spiller , Matthew Berry, Micah Caplan, Don Smith, Dylan Thayer, Alyssa Ussery

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Dec 04, 2025

INFINITI Roseville responded

Thank you for taking the time to share your experience! We're glad to hear your drop-in oil change was handled quickly and efficiently, and that your vehicle was returned even cleaner than when you arrived. We appreciate your visit and look forward to welcoming you back next time!

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