Jairo Gutierrez

INFINITI Roseville responded

Jam, Thank you for the 5-star review! We’re glad our valet service made your visit more convenient and saved you time. We appreciate your patronage!

INFINITI Roseville responded

Aldonis, thank you for the review and for choosing us. We’re glad Jairo Gutierrez and the team took good care of you. We hear you on insurance settlement payments and clearer, timelier updates on the repair timeline - that feedback is fair, and we’re addressing it with our team. If you’re open to it, please call Michael Jefferies, Service Manager at 916-770-8400 if you have any additional feedback to help us improve.

INFINITI Roseville responded

Thank you for taking the time to share your experience! We’re delighted to hear that our service team has consistently provided professional, knowledgeable, and courteous care. We’ll be sure to pass along your special thanks to Jairo, he’ll be thrilled to know his assistance made a difference. Your trust and loyalty mean a lot to us, and we look forward to continuing to take care of your vehicle for years to come!

INFINITI Roseville responded

Tom, thank you for taking the time to leave a review. We’re glad to hear Jairo provided friendly, courteous service, but we understand how frustrating it is when an issue can’t be diagnosed - especially on a second visit. Because the concern appears to be intermittent, we weren’t able to replicate it in the shop during your appointment. If you find you experience the issue again, please do not hesitate to come in right away so we can experience it in real time and pinpoint the cause. You’re welcome to stop by with no appointment if it occurs again. If you have any further questions don't hesitate to reach out to our Service Manager, Michael Jefferies at 916-770-8400

INFINITI Roseville responded

Julie, Thank you for sharing your experience! We’re glad we could quickly identify and fix the issue with your INFINITI. It’s great to hear that our team was able to get everything resolved so efficiently and that you’re pleased with the service. We appreciate you choosing us and look forward to keeping your INFINITI running smoothly!

INFINITI Roseville responded

Thank you for taking the time to share your experience! We're glad to hear your drop-in oil change was handled quickly and efficiently, and that your vehicle was returned even cleaner than when you arrived. We appreciate your visit and look forward to welcoming you back next time!

INFINITI Roseville responded

Thank you for sharing your experience! We’re thrilled to hear that Jairo provided such responsive and helpful service across email, phone, and text. We pride ourselves on providing honest, pressure-free guidance, so it’s great to know that stood out to you. Your feedback means a lot, and we look forward to taking care of you again in the future!

INFINITI Roseville responded

Thank you for your kind words! We’re delighted to hear that you found our service excellent, our team friendly, and scheduling appointments easy. We truly appreciate your recommendation and are glad you love our dealership!

INFINITI Roseville responded

Thank you for sharing your experience! We’re glad your oil change was completed right on time and that you enjoyed the complimentary car wash. We’re also happy to hear that the texted recommendations and easy mobile approval process made things convenient for you. We appreciate your trust in us and look forward to serving you again in the future!