Jake Dwinell | Page 4

Best experience I have ever had purchasing a vehicle from a dealership. I came in undecided on what I was looking for and they took the time to guide me through the process from several options to driving aw a dealership. I came in undecided on what I was looking for and they took the time to guide me through the process from several options to driving away with the perfect vehicle for my needs--not to mention a greatly discounted price, good interest rate, and just a good deal all around. If you are looking for a Ford (or any make for that matter), Heritage has the friendliest, most knowledgeable team around and you won't leave with that regret in your heart (like you would most dealerships 😆) More

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I had the best experience at the dealership. Everyone was so welcoming and I had a crew of cheerleaders helping me find the perfect new ride. There was no competition over sales, no snark about Everyone was so welcoming and I had a crew of cheerleaders helping me find the perfect new ride. There was no competition over sales, no snark about other OEMs and the whole process was transparent and comfortable. More

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I purchased a used F150 and the process couldn't have been easier. Thank you. been easier. Thank you. More

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This is the 2nd car we bought from Heritage in the last 3 years both times we had Jake Dwinell as our sales person, both times we had 5star service. years both times we had Jake Dwinell as our sales person, both times we had 5star service. More

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My recent car buying experience at Heritage Ford was a complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly st complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly straightforward transaction turned into a distressing situation that I never thought I would encounter. This was the second vehicle I purchased in 18 months from Heritage Ford and will be the last. The test drive went smoothly, and I decided to move forward with the purchase. Little did I know that this decision would lead to an unsettling revelation. After signing the paperwork and eagerly anticipating driving off with my new car, I was taken aback when I was presented with a similar vehicle with slight differences. The car handed over to me had noticeable damage and was not the vehicle I test drove. The damage, though slight, was significant enough to raise concerns about the dealership's integrity and commitment to customer satisfaction. It left me wondering if this was a deliberate attempt to pass off a compromised vehicle, assuming I wouldn't notice or care about the difference. The undisclosed damage included dings on the back of the vehicle that were easily noticeable to the eye. The damage was so great that I was advised the dealership would paint the back of the vehicle in the near future. No one should have to endure the disappointment and frustration that comes with being provided with a different, damaged vehicle after signing on the dotted line. Ultimately, after complaining to management and signing additional paperwork I was sold a similar car with no damage. More

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Jake was terrific, as well as all of the Heritage team. . (and, they do work as a team:) I will go back again! . (and, they do work as a team:) I will go back again! More

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Buying my new ford bronco sport was the easiest and most delightful experience I have ever had at a car dealership. Jake was knowledgeable, personable, and helpful throughout the process. Theresa was excell delightful experience I have ever had at a car dealership. Jake was knowledgeable, personable, and helpful throughout the process. Theresa was excellent at explaining all of the details and did not pressure me into anything I was not interested in. Heritage Ford and their employees are honest, fair, and professional. I cannot imagine going to another dealership after the excellent customer service I received at Heritage Ford. More

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Great experience with Jake, Theresa and the entire Heritage team. They were communicative, helpful, and I never felt pressured at any point in the process. Very pleased with the entire process! Heritage team. They were communicative, helpful, and I never felt pressured at any point in the process. Very pleased with the entire process! More

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Jake was awesome. Replied to all my emails, answering any and all questions we had. Theresa was very patient and helpful, especially when we found out that we hadn't r Replied to all my emails, answering any and all questions we had. Theresa was very patient and helpful, especially when we found out that we hadn't released the freeze on my credit report. Price on the van was fair, and we were allowed to go over it as much as we needed and wanted. We were pleasantly surprised to learn that we could leave with the car the same day even though we were from neighboring New York state. Completed the entire transaction timely and left very happy. We would recommend both Jake and this dealership to anyone looking for a good car at a great price with spectacular customer service. Thanks for everything. More

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I had been looking for a CPO F150 Lariay Hybrid and Jake kept searching for months to find the features, color and mileage. He delivered. Very responsive, deep product knowledge and very professional and kept searching for months to find the features, color and mileage. He delivered. Very responsive, deep product knowledge and very professional and personable. More

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