Jake Gurzler | Page 99

This was our first time purchasing a vehicle at Columbia. We were cautiously optimistic starting a new relationship at a dealership we were unfamiliar with. I must say it was a great experience! We were w We were cautiously optimistic starting a new relationship at a dealership we were unfamiliar with. I must say it was a great experience! We were welcomed as we pulled into a parking space and everyone we came in contact with greeted us with a hello or a smile. Our car is beautiful and John Senick was very patient with all of our questions regarding our purchase. It really felt like we have been doing business with Columbia for a long time. Thank you! Deb Jackson More

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IT WAS A PRESSURE FREE ATMOSPHERE BUYING MY BRANDY NEW 2013 F150 LIMITED AT COLUMBIA FORD. I WAS GIVEN A FAIR TRADE IN VALUE FOR MY FORD EDGE. FRANK WAS PLEASANT TO WORK WITH AS WELL AS ALL THE OTHERS I 2013 F150 LIMITED AT COLUMBIA FORD. I WAS GIVEN A FAIR TRADE IN VALUE FOR MY FORD EDGE. FRANK WAS PLEASANT TO WORK WITH AS WELL AS ALL THE OTHERS I SPOKE TO, JAKE, CHRIS & HENRY. THANKS FOR THE LUNCH HENRY IT'S WHAT SWAYED ME LOL. ITS A VERY NICE PLACE TO BO BUSINESS AT. NOT ALL BRICK AND MORTAR LIKE A LOT OF OTHER DEALERSHIPS. I LOOK FORWARD TO GETTING MY REGULAR SERVICE THERE AS WELL. More

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Overall the experience was good, the only thing I can complain about was Eric. He did not know his rebates and was hesitate working with us. He seemed nervous and lacked confidence. Once we went back to complain about was Eric. He did not know his rebates and was hesitate working with us. He seemed nervous and lacked confidence. Once we went back to working with Jake ( we had been working with him online and when we came in we were "passed" off to Eric) everything was great. Jake was honest and did everything possible to make the sale go smoothly. I will picking up my Kia Sorento tomorrow, 3/1, and cannot wait! I am very excited to drive my new Kia and work with this dealership. I also meet with one of the general managers, Chris, who was amazing as well. Overall, this experience was good. It would have been great except for the hiccup in the beginning when we first arrived, but Chris and Jake definitely made up for it. More

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Jake was very helpful while working on the finance end. Chris as always was helpful as well. The rating is mostly for the day that I went to pick up my car. The appointment was for 10am and my car wasn't Chris as always was helpful as well. The rating is mostly for the day that I went to pick up my car. The appointment was for 10am and my car wasn't ready until almost 11:30am. More

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This experience was by far the BEST I've ever had in buying a car. Aaron was extremely knowledgeable about every aspect of the transaction, finance and staying within my budget. The entire process was s buying a car. Aaron was extremely knowledgeable about every aspect of the transaction, finance and staying within my budget. The entire process was stress free and quite enjoyable. I will DEFINITELY be back to purchase another car from Columbia Ford/Kia. More

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On Monday 1/14 we came in to schedule service on our 2005 King Ranch. We ran into Tony and started talking and asked what they had for deals? One thing lead to another and the next day returned and made a p King Ranch. We ran into Tony and started talking and asked what they had for deals? One thing lead to another and the next day returned and made a purchase of a new 2012 King Ranch. More

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For me, car buying is always a harrowing experience. This time it was not. No pressure to upgrade, no pressure to BUY NOW, patience on the salesman's part, answers to all my questions and a straight answer w time it was not. No pressure to upgrade, no pressure to BUY NOW, patience on the salesman's part, answers to all my questions and a straight answer when he did not have the answer. His honesty was refreshing. Craig Gates has done a wonderful job in putting customer satisfaction and customer service first. The whole atmosphere of the dealership was customer oriented. It will be a pleasure to take a book in, sit in front of a fire on a comfortable couch and wait for my car to be serviced. Perhaps I will have a snack while I wait. Eric Miller was an outstanding customer service person. He is pleasant, engaging and knowledgeable without being pushy or aggressive. He went out of his way to accommodate me and be sensitive to my needs ie: time schedule etc. This was a very different experience, a pleasurable one. Thank you Craig Gates for making a dealership that responds to the customers needs and wants. More

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Dealership personnel were a pleasure to deal with. I never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the trade in by negotiating harder or selling it myself for a few thousand more. But....it was as pleasant or more pleasant than other sales transactions I've been involved with and would likely go back. The new purchase was 'eased' by my companys Ford X-plan which took lots of the "pain" out. Hal Miller the sales consultant was a pleasure to deal with, as was Matt in finance. Jake was my email contact literally for months and did a good enthusiastic job of following up without being a pest. I also visited a competitor in Hartford, and Columbia Ford just felt much more comfortable. One very minor issue; the truck railing cap has a piece that is not fully inserted and a discerning eye can see that the cap is not fully in. I'll likely try to get that addressed when I bring it in for an oil change. More

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I did a lot of online shopping prior to actually going to the showroom. I shopped with many dealerships. Jake Guzier was attentive, but never pushy. My shopping lasted for a couple months, and he never once the showroom. I shopped with many dealerships. Jake Guzier was attentive, but never pushy. My shopping lasted for a couple months, and he never once bombarded mlite with emails. When I finally arrived at the showroom on Saturday, Tony Mauro worked for several hours with me to find a way to make what I wanted to happen, happen. Dale also jumped in to offer suggestions, and the gentleman in finance (I'm sorry I don't remember his name) was very pleasant and efficient. (AND, the finance person at the last dealership I went to was what made me say I will never go there again.) Thank you for a great experience, and we'll see you soon for another purchase for my husband. More

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Columbia Ford is probably one of the finast dealerships that my wife and I have done business with. Having purchased numerous Mustangs in our lives some dealerships give you the shudders when you go in. that my wife and I have done business with. Having purchased numerous Mustangs in our lives some dealerships give you the shudders when you go in. Columbia Ford makes you feel welcome and treats you like family. The atmosphere is one of comfort. Our sales rep, Eric Miller was more than helpful, in fact he bought us lunch. Eric had to make numerous trips back and forth throughout the day to complete the deal. In all our experience with Columbia Ford was GREAT and we plan to make future purchases there. Our purchase was a 2009 Shelby Mustang 500.. More

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