Jake Gurzler | Page 99

Dealership personnel were a pleasure to deal with. I never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the trade in by negotiating harder or selling it myself for a few thousand more. But....it was as pleasant or more pleasant than other sales transactions I've been involved with and would likely go back. The new purchase was 'eased' by my companys Ford X-plan which took lots of the "pain" out. Hal Miller the sales consultant was a pleasure to deal with, as was Matt in finance. Jake was my email contact literally for months and did a good enthusiastic job of following up without being a pest. I also visited a competitor in Hartford, and Columbia Ford just felt much more comfortable. One very minor issue; the truck railing cap has a piece that is not fully inserted and a discerning eye can see that the cap is not fully in. I'll likely try to get that addressed when I bring it in for an oil change. More

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I did a lot of online shopping prior to actually going to the showroom. I shopped with many dealerships. Jake Guzier was attentive, but never pushy. My shopping lasted for a couple months, and he never once the showroom. I shopped with many dealerships. Jake Guzier was attentive, but never pushy. My shopping lasted for a couple months, and he never once bombarded mlite with emails. When I finally arrived at the showroom on Saturday, Tony Mauro worked for several hours with me to find a way to make what I wanted to happen, happen. Dale also jumped in to offer suggestions, and the gentleman in finance (I'm sorry I don't remember his name) was very pleasant and efficient. (AND, the finance person at the last dealership I went to was what made me say I will never go there again.) Thank you for a great experience, and we'll see you soon for another purchase for my husband. More

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Columbia Ford is probably one of the finast dealerships that my wife and I have done business with. Having purchased numerous Mustangs in our lives some dealerships give you the shudders when you go in. that my wife and I have done business with. Having purchased numerous Mustangs in our lives some dealerships give you the shudders when you go in. Columbia Ford makes you feel welcome and treats you like family. The atmosphere is one of comfort. Our sales rep, Eric Miller was more than helpful, in fact he bought us lunch. Eric had to make numerous trips back and forth throughout the day to complete the deal. In all our experience with Columbia Ford was GREAT and we plan to make future purchases there. Our purchase was a 2009 Shelby Mustang 500.. More

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Customer service was excellent. As soon as I submitted my online request, I received a response (on a Sunday afternoon!). I was contacted to set up an appointment to come in and view the inventory and meet w online request, I received a response (on a Sunday afternoon!). I was contacted to set up an appointment to come in and view the inventory and meet with a sales rep. The staff at Columbia Ford was exceptional from Sharon at the front desk to everyone involved with our buying experience. Eric was exceptional. Taking the time to show me the inventory, explaining the details of the vehicles. He knew his stuff and was easy to talk to. The process of putting together the numbers and deal went well (only delay was caused because I didn't bring payoff figures). Trade in value for my previous vehicle was right in line with what I researched online. Nothing but good things to say about my experience with Columbia Ford. More

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Jake made the car-buying experience the best one we've had to date. His knowledge and professionalism is unmatched. Jake worked with us to get us exactly what we wanted at the best price possible. We woul had to date. His knowledge and professionalism is unmatched. Jake worked with us to get us exactly what we wanted at the best price possible. We wouldn't hesitate to buy another vehicle from him at Columbia and would certainly refer our family and friends to them! More

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Everything went perfectly. Ed and Jake were very helpful and worked very hard to find me the car that I wanted and at the price I wanted. and worked very hard to find me the car that I wanted and at the price I wanted. More

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Ed Carpenter was a helpful as could be. He understood what I wanted from the begining (made My first visit ihn June). He kept in contact with me through out the summer. Ed was able to find me almost exac what I wanted from the begining (made My first visit ihn June). He kept in contact with me through out the summer. Ed was able to find me almost exactly what I wanted. Despite my many phone calls and my constant indicision Ed was able to decipher exactly what I wanted and needed. This experience is well worth sharing. Buying a car is not something I do every day. More

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The salesman was very helpful. Getting vehicles from other dealerships for me to see and drive. He worked to get us the best vehicle for our budget, offering alternatives to get the best quality vehicle other dealerships for me to see and drive. He worked to get us the best vehicle for our budget, offering alternatives to get the best quality vehicle for us. More

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It was a very positive experience. Eric Miller was a great help. Helped me to find the right car for me and made my decision to buy an easy one. great help. Helped me to find the right car for me and made my decision to buy an easy one. More

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I felt very comfortable with the purchase experience from the original sales contact explaining the features of the Focus, the test drive and full explanation of the options. Additional features and financin the original sales contact explaining the features of the Focus, the test drive and full explanation of the options. Additional features and financing were offered but there was never any pressure or "hard sell" techniques. A great job was done explaining rebates vs Ford financing. Aaron did a excellent job finding a Focus meeting my criteria. I drove off your lot with a new car and the best new car purchase I have experienced. Your entire team showed me respect. More

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