"Car Needs Thousands in Work Done"
I live in Woodbury. I drove out to Ryan Auto Mall on the recommendation of a family member after seeing a car on their website that I liked.
I purchased a used car from the budget lot. Going in, I knew the car had a lot of miles and expected that the car might need some updates. Two weeks from the day I purchased it, I had already needed to jump it twice. After going to a mechanic to have it serviced, I was told the brand-new battery that was in the car was defective and that it needed to be replaced (which stumped the mechanic). They also told me that as soon as they got in the car, they could hear a noise that indicated that my water pump was leaking (a $600 repair). I replaced the battery for $200, with the intention of having the water pump fixed later in the month. When I purchased the car, I noticed that the radio didn't come on every time (which wasn't a big deal, I could have it fixed later). A week after getting a new battery, I went to start the car and it was completely dead again. I brought it back to the mechanic that replaced the battery for me - this time they told me that the faulty radio was draining my battery, so I brought the car to my local Chevy dealership.
The Chevy dealership service told me that not only does this car need a water pump, it needs a new radio ($900 manufacture replacement, and until then the fuse has to be removed so that the car won't die again), a new alternator ($550), and radio updates ($150).
Ryan Auto had to have known about some of these issues. The car they promised me would last me through college and possibly beyond lasted 2 weeks. It's not even drivable! Both my mechanic and local Chevy dealership noticed the sound of the water pump right away - how could Ryan Auto miss it!? This leaking water pump could ruin the car's engine if left alone. This isn't "safe, affordable vehicle at a fair price" this is a car that needs thousands of dollars worth of repairs just to function properly, I could understand a few things that might not hinder with the car's ability to get from point a to point B, but this is vehicle is unreliable and unsafe.
"Great Experience "
Damien was more than helpful and knowldgeable. Although we didn’t leave in the vehicle we went to look at, he made sure we got one we would be happy with.
Other Employees Tagged:
, One other in financing(can’t remember name)
In spite of a couple glitches totally beyond Ryan's control (insurance and bank screw-ups) Ryan and Jake got the deal done and the car appears great! !Incredibly clean and had some repairs done that seem to be very helpful. Highly recommend!!!
"Jake is great to work with."
Jake is very relational, friendly and warm. I felt comfortable with him right away. His knowledge of cars was very helpful to me because I was checking out a different size and type of car than I have previously owned. He quickly looked up and showed me the history of both cars I was considering, knowing how important a car's history is in a decision to buy. I appreciated especially his no pressure approach to assisting us.
"4th Car I’ve purchased "
Tyler has always been so helpful and this is the 4th car I’ve purchased from him. He’s honest trustworthy and very knowledgeable. He’s not only a salesman I consider him a friend. If your looking for a new or used car go see TYLER at Ryan Auto Mall
"We went in just to kick tires ..."
- Happy Customer
Jake was great to work with, no pressure, just helpful. We looked one day, came back four days later, and he and Doug remembered us. We proposed a deal, and he worked on it until it work for both of us. We couldn't be happier. Honest, down to earth, and straight shooters. I'd highly recommend Jake!
"A click away dealership."
- Raw dealz
I reason I gave Ryan's auto mall 5 star's is because, I am very happy with the way Ryan personally responded to me, and the prices, were spectacularly reasonable for the model's that they have. This is why I personally am very like the company's website, and when I heard that they will deliver the vehicle to you it made me think of the time's that I had to travel far away to get a car that I didn't even get. I know that you will be happy with the service and the customer care that you will get.
"Best dealership I’ve been too!"
I’ve had my car for 6 months now and I’m in love with it! It’s had no problems and has been the best vechile I’ve ever had! I was worried about buying a car because I had no idea what I was doing, but out of all the places I went to this was the bes, it was super easy and the guys there were super nice and helpful!!
"Great all around experience "
My wife and I went in and were looking for a reasonable vehicle. Our salesman, Doug Rambow, did not try pressuring us into anything we didn't want or need. He listened to our wants and showed us only what we were interested in purchasing. This was by far my most enjoyable experience in buying a car and I appreciate all the help I was given by Doug.
Other Employees Tagged:
"Sometimes you want to hate!"
Sometimes you meet those people you just hate cause they just suck. Other times you hate because they are too nice, polite, patient, helpful, and always looking out for you. I have been to Ryan’s a few times looking around and seeing if I even wanted to take the plunge of a newer vehicle. Never felt pressured, or treated differently because they new I wasn’t buying that day. We found a vehicle though and couldn’t be happier with Scott and The Ryan dealerships!
Other Employees Tagged:
, Someone in finance since the paperwork was ready