Jake spoke to fast when explaining the work that was
going to be done to my car. He seemed like he was under a lot of pressure and was not very personable. He was very knowledgeable about my car, but ca
going to be done to my car. He seemed like he was under a lot of pressure and was not very personable. He was very knowledgeable about my car, but came accustomed very uninterested or unfriendly at times.
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by Mary
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Lithia Hyundai of Reno responded
Hi Mary, thanks for your feedback. We're sorry for the rushed experience with Jake. We'll address this and hope to provide a smoother interaction next time. Your business is important to us; we hope to better serve you in the future. -Lithia Hyundai of Reno
Everyone is kind and attentive.
Went smoothly and pretty close to scheduled amount of time. I was recommended to have my air filter replaced which felt unnecessary and as a way to g
Went smoothly and pretty close to scheduled amount of time. I was recommended to have my air filter replaced which felt unnecessary and as a way to get me to pay more. My car is barely a year old with 8k miles. It could have been cleaned and not replaced. Sucks to feel like expenses are being added on unnecessarily and makes me consider going elsewhere for work after my included services are done.
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by DONNERKAHLNV
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan
Aug 06, 2026 -
Lithia Hyundai of Reno responded
We're glad to hear our team was kind, attentive, and able to complete your visit close to the expected timeframe. We also appreciate you sharing your thoughts about the air filter recommendation, as transparency is important to us. We'd welcome the opportunity to discuss your experience and answer any questions you may have. Please reach out to me through the contact information below, and I'd be happy to speak with you directly.
Best,
Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com
Nicole Condron was very helpful.
I noticed she is not in the list to rate.
Jake has also helped me in the past super helpful.
I noticed she is not in the list to rate.
Jake has also helped me in the past super helpful.
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by AIRXSITE
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Lithia Hyundai of Reno responded
Thank you for sharing your five-star feedback! We're happy to hear both Nicole and Jake have been so helpful to you. Your kind words mean a lot to them and all of us here at Lithia Hyundai of Reno. See you next time!
Nicole Condron was very helpful.
I noticed she is not in the list to rate.
Jake has also helped me in the past super helpful.
I noticed she is not in the list to rate.
Jake has also helped me in the past super helpful.
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by AIRXSITE
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Lithia Hyundai of Reno responded
We're grateful for your five-star feedback! We'll make sure to share this with Nicole. We appreciate your support of Lithia Hyundai of Reno and hope to see you again soon! Take care!
Nice people and great service Jake is always great and
works with me on what I can afford at the time of service.
works with me on what I can afford at the time of service.
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by TBACACRP
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Jul 29, 2026 -
Lithia Hyundai of Reno responded
We are so happy to hear Jake provided you with such helpful and accommodating service here at Lithia Hyundai of Reno! Thank you for your support, and we'll see you next time!
Jake always helps me out getting everything ready quick
and easy, explains all my options properly and always gives me the best advice on what can benefit the service my truck needs.
and easy, explains all my options properly and always gives me the best advice on what can benefit the service my truck needs.
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by jay.ap
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Jul 28, 2026 -
Lithia Hyundai of Reno responded
We appreciate you recognizing Jake for making your service visits quick and easy. It’s great to hear he takes the time to explain your options and provide helpful recommendations based on what your truck needs. Thank you for choosing Lithia Hyundai of Reno, and we look forward to assisting you again.
Good communication great customer service Easy to set up
an appointment. Very helpful with all the reminders
an appointment. Very helpful with all the reminders
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by ROBERTODELL23
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Jul 20, 2026 -
Lithia Hyundai of Reno responded
Thank you for sharing your feedback! We are pleased to hear about your experience and hope you turn to us for any future automotive needs. Take care, -Lithia Hyundai of Reno
I was met out on the service drive, the guy smiled the
whole time, we joked around a bit, then we went in, I told him what I wanted, later I received a video straight from the technician detailing what I
whole time, we joked around a bit, then we went in, I told him what I wanted, later I received a video straight from the technician detailing what I needed, I added the recommended services then took my car home.
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by srobert0
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Jul 20, 2026 -
Lithia Hyundai of Reno responded
We love hearing feedback like this! At Lithia Hyundai of Reno, providing friendly service and keeping customers informed throughout the process is a top priority. We're happy to know you had a smooth experience and found the technician’s video update helpful and informative.
Going in for basic maintenance is always good.
I specifically choose Jake as my service advisor because I’ve never had a bad experience with him. He’s fantastic.
I specifically choose Jake as my service advisor because I’ve never had a bad experience with him. He’s fantastic.
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by Megan
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Lithia Hyundai of Reno responded
Megan, we’re thrilled to hear Jake is always fantastic to work with. Thank you for choosing Lithia Hyundai of Reno and for sharing your feedback!
Jake was great.
Kept us up to date on my car service. I appreciate all the updates.
Kept us up to date on my car service. I appreciate all the updates.
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by JEANNIE
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Jul 14, 2026 -
Lithia Hyundai of Reno responded
We're lucky to have you as a customer, Jeannie. Thank you for supporting Lithia Hyundai of Reno!