He did an amazing job with our car?
? Jake did an amazing job! He is very accommodating, kind and considerate. He lets me change my schedule last minute and did a wonderful job keeping m
? Jake did an amazing job! He is very accommodating, kind and considerate. He lets me change my schedule last minute and did a wonderful job keeping my car up to date with the maintenance and all that goods stuff! Kudos to Jake??
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by ROWOLIVER
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
May 06, 2026 -
Lithia Hyundai of Reno responded
We're truly grateful for your five-star review! It's wonderful to hear that Jake was so accommodating and helpful throughout the process. We will be sure to pass along your kind words. Thank you for choosing Lithia Hyundai of Reno. Travel safely, and come see us again sometime!
Wonderful service mangers, great work on my car!
!!! Very happy with my experience. Love my Tucson!!!
!!! Very happy with my experience. Love my Tucson!!!
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by EVEWCOHEN
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Lithia Hyundai of Reno responded
Thank you for sharing your love for our team and your Tucson! We hope to welcome you back to Lithia Hyundai of Reno again down the road. Take care!
Willing always to help.
Courteous people in every dept. I walked in the first time for additional license plate screws and an older salesman came out of his office and I a
Courteous people in every dept. I walked in the first time for additional license plate screws and an older salesman came out of his office and I asked where the parts dept was and he said I’ll take you there. The next time in I inquired about my squealing sun roof and Jake didn’t schedule an appt he got up from his post and fixed the loose screws in the parking lot. Plus the parts dept has an amazing snack dept. I’m hooked on the sunflower seeds. 🤣. Eric
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by Krollsnest
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Lithia Hyundai of Reno responded
Hi Eric, we appreciate your business and five stars! The Lithia Hyundai of Reno team is always happy to help, and we hope you continue to enjoy our snacks!
Oil change with an appointment is fast, generally about
an hour. Nice waiting area, Jake is always great to work with.
an hour. Nice waiting area, Jake is always great to work with.
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by KerylK
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Lithia Hyundai of Reno responded
Keryl, we're glad to know Jake and our team made your experience a quick and smooth one at Lithia Hyundai of Reno. Thank you for your feedback, and we look forward to welcoming you back! Safe travels!
Good Well I just sat there until my car was done I
watched tv ...
watched tv ...
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by VINNIEP4U
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
May 04, 2026 -
Lithia Hyundai of Reno responded
Thanks for stopping in for service, Vinnie! We look forward to welcoming you back to Lithia Hyundai of Reno. See you next time!
5 Great customer service provided!
Offered me car wash!! I appreciated!! Nice guy!! Great overall!
Offered me car wash!! I appreciated!! Nice guy!! Great overall!
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by VLTMILLS
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
May 04, 2026 -
Lithia Hyundai of Reno responded
Thank you for choosing Lithia Hyundai of Reno! We love knowing your visit was 5-stars. Please come see us again for your future auto needs. See you next time!
You need to provide courtesy vehicles for warranty work
and extensive repair work where repairs are overnight
and extensive repair work where repairs are overnight
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by shop5
Verified Customer
Verified Customer
Apr 26, 2026 -
Lithia Hyundai of Reno responded
Thank you for your feedback. We understand the value of alternate transportation when repairs extend overnight. For perspective, our service department averages approximately 1,400 repair orders each month. At that volume, it is simply not practical for any dealership to provide a courtesy vehicle for every overnight or extended repair. Loaner vehicles are a limited resource, and we provide them whenever available based on repair circumstances and capacity.
When loaners are unavailable, Hyundai may offer rental reimbursement for qualifying warranty repairs, which can help offset transportation expenses. Our team works within those programs and available resources to support customers as best we can.
While we respect your viewpoint, the absence of a loaner should not be interpreted as a lack of service from our advisors, but rather the reality of managing limited transportation resources across a high-volume service operation.
We appreciate the opportunity to clarify this. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at 775-682-3352 or SRobert@Lithia.com.
Scott Robert
Customer Relations Manager
Lithia Hyundai of Reno
775-682-3352
SRobert@Lithia.com
Jake was super helpful, kind, and had great bedside
manners. Jake walked me through the services that could be taken care of, him and the techs were great at keeping me updated through the service, and
manners. Jake walked me through the services that could be taken care of, him and the techs were great at keeping me updated through the service, and there was no pressure to add on extra maintenance care when offered. Not only was I updated through the tracker and text, but Jake also personally checked in as I stayed in house. Super easy, comfortable, efficient, and quick service!
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by MCKYNZIE PIERSON
Verified Customer
Verified Customer
Apr 27, 2026 -
Lithia Hyundai of Reno responded
MCKYNZIE, we're delighted to hear Jake and the team provided such a seamless and comfortable experience at Lithia Hyundai of Reno. Thank you for your kind words and for choosing us! Safe travels!
Jake’s customer service was awesome, attentive,
knowledgeable, and helpful. Definitely would recommend Lithuanian Hyundai.
knowledgeable, and helpful. Definitely would recommend Lithuanian Hyundai.
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by aagueros78
Service Price Transparency
Other Employees Tagged:
Nicole
Apr 21, 2026 -
Lithia Hyundai of Reno responded
Your recommendation means the world to us, thank you! We will be sure to pass along your feedback to Jake and the team. Come swing by Lithia Hyundai of Reno again soon for another 5-star experience!
Very efficient and quick Waiting room had good coffee and
everything was done very professionally
everything was done very professionally
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by zjmaghari
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Lopes
Apr 20, 2026 -
Lithia Hyundai of Reno responded
Thank you for leaving such a terrific rating! We hope you will come visit our dealership again soon.
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