Jake Mueller

"Valley imports is alway very accommodating and easy to..."

- JWALZ4 Verified Customer

Valley imports is alway very accommodating and easy to work with. We walked away getting an excellent deal and their finance manager was so knowledgeable!

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"Amazing service! I was warned that I probably wasn’t..."

- natasjamoyle Verified Customer

Amazing service! I was warned that I probably wasn’t going to be treated good here because I wasn’t buying an expensive car but that was completely wrong! My sales person Nathan was so friendly and helpful. He answered every question I had and let me take my time on making the decision and wasn’t pushy at all.

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"I contacted Sean about a 2013 Lexus I was interested in..."

- my4sonshines Verified Customer

I contacted Sean about a 2013 Lexus I was interested in at about 4 in the afternoon, and I drive it home at 7:30 that night. This is coming from an hour away! He made it happen even though it was going to go into closing hours. Great experience at Valley Imports!

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"Your team of professionals we’re very kind and courteous..."

- caillierdean Verified Customer

Your team of professionals we’re very kind and courteous clean and easy negotiation with an outcome that we could both live with in a matter of minutes hats off to the whole team

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"Matt Pyle is worlds above when it comes to..."

- austingh Verified Customer

Matt Pyle is worlds above when it comes to accommodations, customer service, and overall help. It was truly a pleasure to purchase another vehicle from valley imports

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"The people who helped me were so amazing and they helped..."

- HELLENNYAKOE Verified Customer

The people who helped me were so amazing and they helped made the decision and showed me some features l didn’t know about the car and Joe even made a concern and call me to find out how am doing with the new car..l really recommend The 2 people.

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"Fantastic people to work with. Picked me up at the..."

- jace.redd Verified Customer

Fantastic people to work with. Picked me up at the airport and everything was ready to go when I arrived. Great crew to do business with!!

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"Robbie was great in working with us over a couple months..."

- PEVRESWYK Verified Customer

Robbie was great in working with us over a couple months to ensure every question was answered while also presenting us with options, and fresh ideas. Zero pressure, lots of laughs, and happy customers driving off the lot with a quality Audi we plan to own for a very long time.

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"Everyone is helpful knowledgeable. Bought our 2nd car in..."

- bnelson Verified Customer

Everyone is helpful knowledgeable. Bought our 2nd car in 8 months. Demitry our salesman is exceptional. Prices and quality are unbeatable. They do not hound you and find out what you need and make suitable recommendations. Highly recommended

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"My experience was not the greatest that it could have..."

- CGARZ Verified Customer

My experience was not the greatest that it could have been. I was able to make an appointment with Philip but he was on vacation so he had Nathan fill in his place. I was able to look at the vehicle and test drive with no issue. Nate was kind enough to let me go and see if it would fit in my garage with no issue. After returning to the dealership, I was greeted by Nate and told to wait in his office while they began the process of evaluating my trade in. After they took my vehicle for a test drive, I saw an email for the “KBB Cash Value” of my car. After waiting some more time, I received another email that my “offer” was no longer valid. Then came the fun part. I was working with Nate when I began the negotiation process and it was very straight forward until I wanted a little more for my trade in. Nate wanted to confirm with the “pre-owned manager” that the price I wanted was feasible. The “manager” and Nate came back to his office and I was immediately disrespected from Jake Mueller for wanting more for my trade. Now I understand, the dealership needs to make money on my trade, but I dont think I deserve to be talked down to like I didnt know what I was talking about. After all, I worked for Valley Imports back in 2015, so I know how the place runs and what goes on. Ultimately, I was so furious at being disrespected and miss treated that I decided to walk away from making a deal. Fast forward an hour, I called Nate back and we were able to come to an agreement with no issues. I drove back to the dealer and Nate and I sat in his office while I waited for the paperwork to be finished, but at this time I was informed that since I was working with USAA, I was not able to take possession of the vehicle until the payment had cleared. Luckily enough, Nate was kind and able to have me use my trade in vehicle until they could deliver my new vehicle. The financial part was a breeze and no troubles there, just had to wait until three days after the day I filed all of the paperwork to actually “own” the vehicle. I know plenty of others that have gone in this direction with other dealerships with no issues. To sum this up, don’t expect too much from a trade in and either finance with them or have a certified check from a bank. I expected more from Valley Imports, but I dont think I will buy a vehicle from them again. And now, my vehicle has a chip in the windshield that wasnt there from my test drive. Hope my review helps some others.

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