Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
112 Reviews

Languages Spoken

English English

4.5

112 Reviews

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112 Reviews of Jalen Graves

July 15, 2026

Dealership Rating
Employee Rating

I believe that I qaa blind sided in my purchase of this vehicle. Have only driven it for a few hours and it has been in the shop since May. More

by jahruan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2026

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 23, 2026

Dealership Rating
Employee Rating

Good experience. They took me and my daughter to a restaurant and picked us back up. Service was fast! More

by DPURSELJR
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 21, 2026

Dealership Rating
Employee Rating

When the deal is done & then they beg for all 10's on their ratings that's it... I made an appointment for an oil change 6/20/26 for 11:30 and it took almost two hours. Then send you a video of what they More

by raystire06
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 21, 2026

Dealership Rating
Employee Rating

5 It was a simple and fast process. Although this last time it took a little longer than usual in spite of me being early. But it was still a good experience. More

by GRAYFOX.ALEX2018
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 20, 2026

Dealership Rating
Employee Rating

Very professional and quick Very attention to detail explaining all work done on vehicle and work that is recommended More

by Neworleans69
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 19, 2026

Dealership Rating
Employee Rating

Extremely overpriced! $191.00 for a battery hold down is highway robbery, especially when the piece itself is $8.00 and it would've taken 2 mins max to change it out. More

by mbarr1985
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 19, 2026

Dealership Rating
Employee Rating

Setting an appointment was easy, waited for me car to be done in a comfortable lounge area, service was quick and done professionally. Was kept informed of any/all progress. More

by vbfdfirefighter
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 24, 2026

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 17, 2026

Dealership Rating
Employee Rating

Good , great and nice Good,great,nice and they're fantastic Good,great,nice ,they did an fantastic job doing my car More

by breeda08201970
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 17, 2026

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 14, 2026

Dealership Rating
Employee Rating

He was extremely helpful. He also gave me a better understanding about my vehicle. Very straightforward. More

by lola23009
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 16, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2026

Dealership Rating
Employee Rating

I really appreciate the free oil change and tire rotation. I'm really disappointed that the technician found a nail in the tire and didn't offer any options to repair it. He said it wasn't leaking a More

by randy.bunker
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Jun 16, 2026

Southern Nissan Chesapeake responded

We value and appreciate your business, Randy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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