Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves | Page 2

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
112 Reviews

Languages Spoken

English English

4.5

112 Reviews

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112 Reviews of Jalen Graves

June 14, 2026

Dealership Rating
Employee Rating

Overall a good experience. Staff was professional and helpful. Services delivered as expected. Great service More

by SETH.BUSHORE
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 16, 2026

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 14, 2026

Dealership Rating
Employee Rating

True professionalism with the customers and help all of us out even when it got busier. Very friendly stuff and shows we can get questions answered. More

by Jondevine28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 13, 2026

Dealership Rating
Employee Rating

It was extremely hard to get an appointment. No one picks up the phone in the service department. When you leave a message, no one ever calls back. I had to physically go to the dealership to ma More

by 50ladytee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf

Jun 16, 2026

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 12, 2026

Dealership Rating
Employee Rating

All right No one investigated the check engine light on my 2016 Sentra even after I told Jalen that I planned to keep my car for 1 more year! More

by mosescperez
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 16, 2026

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

Jun 19, 2026

mosescperez responded

I don't know why Jalen didn't take the initiative to have the "Check Engine" notification checked out on my 2016 Nissan Sentra, especially after I stated that I was keeping my car for at least one (1) more year! I've been completely satisfied by my previous service writer's at this Southern Nissan Dealership! Very Respectfully, Moses Perez

June 11, 2026

Dealership Rating
Employee Rating

Very professional service. Customer satisfaction seems to be key in interactions. Appreciated the fact that they took time to answer questions. More

by MARSHA2BV
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 16, 2026

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 09, 2026

Dealership Rating
Employee Rating

I called set me up an appointment Showed up in and out in great experience More

by Glendaysr
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 10, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 08, 2026

Dealership Rating
Employee Rating

Great dealership, they inspected my car fast and topped all my fluids off and have a very friendly staff More

by bookie376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 08, 2026

Dealership Rating
Employee Rating

As usual and as expected, Southern Nissan and their colleagues gave me an ex gave excellent service and exceeded my expectations. Thank you, Southern Nissan. More

by HARVEYSEARGEANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf, Roland Felipe

Jun 10, 2026

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 07, 2026

Dealership Rating
Employee Rating

Great experience with service department and advisor. My car was finished quickly and I was on my way. However, during my wait, I was approached by a member of the sales team, and I was sexually harassed More

by WYATTDAMRON91
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

June 06, 2026

Dealership Rating
Employee Rating

Always pleasant and friendly visit. Time promised and time delivered is always spot on Wouldn't choose a better place for my services. The technicians are always also reassuring and edu More

by Hassellkkh21
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 10, 2026

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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