Jamal Baiji | Page 2

Gregory was the one who welcome us at the Parking lot and showed us the vehicle and gave us the drive test. Had it not been for his introduction, we would not have bought the vehicle. Jamal was very good as showed us the vehicle and gave us the drive test. Had it not been for his introduction, we would not have bought the vehicle. Jamal was very good as a sales man. Though we were trying to lower the price of the vehicle, he did not buy into that because he knew the value of the vehicle he was selling us. He went into every detail. The finance man, Jean Lacock was super in going into details about the financing and to have us sign the documents re: the sales. He wanted to make sure all our questions were answered. All three of them wanted to make sure that the vehicle was ready to go that evening. They detailed the vehicle, fill the gas tank, installed the floor mats, clean the windows. then handed us the key. They told me if I ever buy a smart phone stop in any time and let them install it for me. Quite a treat. I believe the entire staff at Toyota Orlando has for goal to satisfy the clients. Thank you Toyota. I am very pleased with my car. Vaugelas Pierre More

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When we went to Toyota of Orlando we did not know what to expect, however we were pleasantly pleased with our salespeople, Jay. Jamal and our finance specialist Shawn Sibley. Our 2012 Sequoia is currently in expect, however we were pleasantly pleased with our salespeople, Jay. Jamal and our finance specialist Shawn Sibley. Our 2012 Sequoia is currently in the service department getting some accesories put on and so far Mike Natale has been great, I will definitely consider Toyota of Orlando for future purchases and recommend them. So far so good... The Alvarez Family More

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Went to the dealership for a 2 car deal and was greated and shown the lot. The greeter did a great job making me feel welcome. Although the lot is fenced and you are prevented from browsing by the fence an and shown the lot. The greeter did a great job making me feel welcome. Although the lot is fenced and you are prevented from browsing by the fence and greeters. After looking at some cars for a few minutes, not even asked if I wanted a test drive, I went inside and was handed off to someone else to work numbers. Jamal was very timid and wanted my car keys, credit from my wife and I immediately (wife was at home). I said hey I just want numbers so I can decide what dealer I will buy from. He refused to give me numbers until I provided credit, So I gave him my car keys, my wifes information, and my information I even had my wife provide him with an email copy of her license. After running my credit, not my wifes who has a 700 credit score, I was told by Jamal that his sales Manager James Lyle would not provide me with numbers until I provide him with someone qualified to buy a car he then said out loud my credit score, loud enough for the two employees in the next cubical and guest at the table behind me to hear. I was extremely embarassed, I then expalined the situation to Jamal and that my credit is that way because of school loans that I have not paid in 5 years and my credit has not changed since leasing my 2 Toyota's from Central Florida Toyota almost 3 years ago. I also reported that I was first on the loan and had my mother cosigned the last loan who has a 850 credit score, who is willing to cosign again. I then asked will you get me the numbers so I can see if I want to buy a car from your dealership, Jamal went back to James and came back very quickly and said he can not sell me a car, very loudly. I then got up and said you really do not want to sell me a car? and Jamal just looked at me. I then walked into the sales manager office and confronted James who looked right at me and said I do not see anyone that can Lease a car. I start to leave and by now there is an audience, so I turned around and called James a swindler. Next James tells me to leave and don't come back, mind you I can not go because they have hidden my Toyota Prius keys from me, so I turn back around and James says leave now before I can say something. I turn toward the door and anounce to all the eyes watching that they refuse to give me numbers until I provide them with credit that can buy and they are trying to swindle me and trick people into buying cars. I was then told to leave now loudly as I was walking out. I went outside and waited out front and two employees headed toward me fearing for my life I called the police, now I still can not leave as they are holding my car hostage. I stepped farther away from the building walking toward the street the direction off the property and leave my car. I then announced to the employees following I was calling the police they then turned and walked away. A few minutes later I was on the phone with the police and someone came up behind me with my keys. I then walked to my car and drove away. More

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The experience at this dealership was exceptional. Buying a car is a bitter-sweet process but as long as bother parties walk away happy then the experience is good. a car is a bitter-sweet process but as long as bother parties walk away happy then the experience is good. More

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I HAVE GIVEN THIS DEALERSHIP A RATING OF GREAT OR EXCELLENT BECAUSE EVEN THOUGH MY HUSBAND AND I ARRIVED THERE AFTER 9 PM ON A SATURDAY NIGHT WE WERE TREATED WITH THE MOST COURTEOUS AND PROFFESSIONA EXCELLENT BECAUSE EVEN THOUGH MY HUSBAND AND I ARRIVED THERE AFTER 9 PM ON A SATURDAY NIGHT WE WERE TREATED WITH THE MOST COURTEOUS AND PROFFESSIONAL SERVICE. THE SALES PERSON DENNIS TOOK THE TIME TO SHOW US THE VEHICLE WE WERE INTERESTED IN. INSIDE MR. BAIJI EXPLAINED TO US THE DIFFERENCE OF LEASING AND BUYING AND THE PROS AND CONS. AT THE END MR. CHRISTENSEN HELPED US FILL OUT OUR DOCUMENTS AND EXPLAINED ALL THE DETAILS TO US. IN CONCLUSION WE WALKED OUT NOT JUST WITH THE VEHILE WE WANTED BUT WITH THE VEHICLE THAT BEST SUITED OUR FINANCIAL NEEDS. More

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