Jamal Diamond

I had a very disappointing experience with Jim Ellis Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arriv Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arrival, I was greeted by service advisor Jamal Diamond, who told me that the dealership only operates by appointment and that after 11 AM they no longer perform oil changes. This was extremely frustrating, especially since I had driven 1 hour and 15 minutes to get there. Despite explaining this, there was no attempt to accommodate me. I ended up scheduling an appointment for the following week for an oil change and replacement of four tire pressure sensors. On Tuesday, April 28th, I arrived at 9:30 AM for my scheduled appointment. What should have been a routine service took nearly 9 hours I didn’t get my vehicle back until 5:50 PM. Things became even more concerning when I received an automated text with a technician video inspection. The video sent to me was not even my vehicle it belonged to another customer. I had to go back to the front desk to point this out, which raises serious concerns about their organization and customer privacy. Later, around 11:30 AM, I finally received a video of my actual vehicle. The technician claimed there was corrosion in the tire pressure monitoring module wiring, which prevented proper sensor readings. I was then charged $460.10 for two hours of labor to address the corrosion, plus an additional $220 in labor for installing the tire pressure sensors. At no point did the service advisor clearly communicate or walk me through these issues before the charges were applied. Despite having my oil changed today, my vehicle’s system indicated that the oil change wasn’t actually due for another 58 days. Yet the service advisor still instructed me to return again once the oil light comes on. This makes it feel like the dealership is more focused on generating unnecessary service visits rather than providing honest recommendations. Communication throughout the entire process was poor. I was left waiting for hours with little to no updates. To make matters worse, the service advisor didn’t even remember my name and at one point confused me with another customer, calling me about someone else’s vehicle. Additionally, for a luxury dealership, basic expectations were not met. Many dealerships provide a complimentary car wash after service, but this location did not despite their so-called “Jim Ellis Promise,” which includes respecting customers’ time, providing excellent service, and treating customers like family. Based on my experience as a first-time customer, none of those promises were upheld. Between the excessive wait time, lack of communication, billing concerns, and unprofessional handling of customer information, this was a very frustrating experience. I will not be returning. More

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Jamal always does an excellent job with my service request. He is very customer oriented. Thank you! request. He is very customer oriented. Thank you! More

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First time visit was an absolute pleasure. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. More

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Jamal Diamond is a true professional, and I always see him when I take my Alfa in for service. This entire dealership is first class. him when I take my Alfa in for service. This entire dealership is first class. More

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It was extremely professional and all my questions and concerns were answered. Jamal always does a great job with the maintenance of my vehicle. concerns were answered. Jamal always does a great job with the maintenance of my vehicle. More

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It has been a pleasure to work with Jamal in the service department. I feel everything is well explained and done thoroughly. department. I feel everything is well explained and done thoroughly. More

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Had issue with my Levante. Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & service set Jim Ellis Maserati miles above! More

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Thank you Mr Jamal Diamond! Great service! Will be back again next time I need additional assistance Great service! Will be back again next time I need additional assistance More

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Jamal has been helping me get car service. This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal More

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I'm 60 years old and I have dealt with dozens of dealerships in my life and Jim Ellis is the worst dealer I ever seen. Super bad service, unfriendly and incompetent staff. Big big mistake also to bu dealerships in my life and Jim Ellis is the worst dealer I ever seen. Super bad service, unfriendly and incompetent staff. Big big mistake also to buy Maserati. xxxxty car. next day after I purchased it brand new I started having major problems with suspension. I took it twice to the dealer they kept lying to me saying it was a software update issue. They kept the car 18 days and the problem is still there. on top they didn't even have the courtesy to clean my car before giving it back to back to me. Big huge difference between Jim Ellis dealers and and Penske. More

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