James Akinola | Page 17

Mr. Akinola took great care of me and my sister. He is very attentive and treat me well as a female very attentive and treat me well as a female More

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I will never forget my experience with this man. He listened and work with me. I am happy listened and work with me. I am happy More

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As a female going to the dealership by myself, I was very scared of how things gonna go, but when I met Mr. Akinola, he treated me with respect and he cares. He has called me more that 6 times since I bought scared of how things gonna go, but when I met Mr. Akinola, he treated me with respect and he cares. He has called me more that 6 times since I bought the vehicle just to make sure I am okay and that I understand how all the features in the vehicle works. He is a gentleman and I know I can count on him for future purchase. More

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I had a very memorable experience with Mr. Akinola. Ho goes above and beyond to make sure I understand the process of purchasing a vehicle. Despite the fact that it was my first time, he made me look like goes above and beyond to make sure I understand the process of purchasing a vehicle. Despite the fact that it was my first time, he made me look like a professional car buyer. Thanks funny man James Akinola. More

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I will always be back to this dealership just because of James Akinola. He makes me feel so comfortable and he is very funny and accommodating James Akinola. He makes me feel so comfortable and he is very funny and accommodating More

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Since December 2020 I have purchased 2 Highlander's, one XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander an XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander and waited 3 months to get it resolved. I chalked it up to poor communication. In May I leased the Rav4 without incident. (shipped it out of state to my wife). That brings us to the Platinum; I have had it a week and it's developed a strange noise coming from somewhere under the dash. When I called to get it in I was told not only that they couldn't get me in for another week (partly because of my schedule, I work nights) but if I had to leave it I would have to rent a car for as long as they had it. I have spent almost $110,000.00 this year. I'm very sorry I did that. Between never getting a return call from James A. (he can care less after he makes the sale) to their finance guy who also doesn't return calls. Even when I left him a message because my son was looking for a new car (they lost out on that sale as well). Anyway seems everyone from management down to service is more interested in the next sale and customer service isn't even a thought. When I go down in person all I get is that "they are very busy" so I guess too busy to help me. I'm going to try another dealership to address the problem I have with my Platinum and if I have a similar experience with them I will trade the Highlander for a new BMW, Mercedes or similar vehicle. I refuse to put up with lousy service. If I can't get decent service after what I've spent I will take my business elsewhere. Thanks for listening. Obviously I would not recommend this place. Update: I finally did get my issues resolved by Dustin Smith but it was a struggle to get anything done and I had to get nasty before my issue was addressed. I'm still not sure whether I will return to purchase another vehicle because I feel they take my business for granted. More

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James is the best. Ask for James at Heritage. He is your guy! He makes everything easy guy! He makes everything easy More

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He was very patient and was really helpful throughout the entire process. I strongly recommend him entire process. I strongly recommend him More

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James was a real pleasure to work with. I was trying to buy a hard to find 4 Runner and he delivered. I was buying from out of state and he made the entire process so simple. I would absolutely come back t buy a hard to find 4 Runner and he delivered. I was buying from out of state and he made the entire process so simple. I would absolutely come back to him to buy another car. This was definitely the most positive car buying experience that I have had. Thank you, James! More

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Found me a hybrid RAV4 quickly when supply was limited at reasonable price. James was personable and easy to work with. reasonable price. James was personable and easy to work with. More

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