When I bought my vehicle from Mr. Akinola, he told me to
come back if I have any question. I have been back to him 4 times in 6 months. The best thing is that he always give me all the attention. As a senio
come back if I have any question. I have been back to him 4 times in 6 months. The best thing is that he always give me all the attention. As a senior citizen, I really appreciate his attention to detail. Thanks to him.
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by Brsbb
Sep 23, 2021 -
Heritage Toyota Catonsville responded
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great service! They had me in and out with what I wanted.
I would go back for my next car.
I would go back for my next car.
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by pfenzel32
Sep 23, 2021 -
Heritage Toyota Catonsville responded
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! Safe travels!
We loved working with James! He was professional and
helped us get a great deal! He bent over backwards for us to get us the car we wanted. I’m so happy with my purchase, love my car and it was as pain
helped us get a great deal! He bent over backwards for us to get us the car we wanted. I’m so happy with my purchase, love my car and it was as pain free as car buying can be! He got us a great deal and an amazing price that we couldn’t find at any of the other dealerships we went to. HIGHLY recommend!!
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by mary.archer
Sep 17, 2021 -
Heritage Toyota Catonsville responded
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Really good service! Very friendly and patient, explained
everything very clear, he was able to get me the car I wanted in the color I wanted!
everything very clear, he was able to get me the car I wanted in the color I wanted!
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by Melissa O
Sep 17, 2021 -
Heritage Toyota Catonsville responded
Hi Melissa, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
First time dealing with Mr. Akinola, He lived up to
expectations. I will surely recommend him to anyone in the market for a new or pre-owned vehicle.
expectations. I will surely recommend him to anyone in the market for a new or pre-owned vehicle.
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by Muftau
Sep 15, 2021 -
Heritage Toyota Catonsville responded
Hi, thank you for your kind review; we are happy to pass along your comments to Mr. Akinola here at Heritage Toyota Catonsville! We are always more than happy to assist you if anything else comes up. Take care!
Very good and excellent customer service. He was very
friendly and knows how to get his customers focus. He sold me my dream car. I love my new Rav4
friendly and knows how to get his customers focus. He sold me my dream car. I love my new Rav4
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by abi
Sep 15, 2021 -
Heritage Toyota Catonsville responded
Hi Abi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
was really helpful in all. This is my second vehicle in
six months. He is awesome in sales. Will give him 5 stars in rate
six months. He is awesome in sales. Will give him 5 stars in rate
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by Tamize2020
Sep 10, 2021 -
Heritage Toyota Catonsville responded
Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
The best purchasing experience ever. Glad I was referred
to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him
to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him
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by Marites.quintino
Sep 07, 2021 -
Heritage Toyota Catonsville responded
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!
Never met a salesperson that's most caring in my 30 years
of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features.
of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features.
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by Bodeadeuyan
Sep 07, 2021 -
Heritage Toyota Catonsville responded
Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My overall experience at the dealership was mediocre,
primarily due to the salesman I had, James Akinola. However, after sharing my numerous concerns with the management team, namely Pablo, he worked to
primarily due to the salesman I had, James Akinola. However, after sharing my numerous concerns with the management team, namely Pablo, he worked to rectify some of my concerns by sending another salesman, Alexis Gutierrez, to my house in DC to give an overview of the vehicle. Alexis was amazingly thorough and gave a fantastic overview of my SUV's features and patiently answered all of my questions. I appreciate the lengths to which the dealership went to address my concerns after my car purchase, however, having attentive customer service throughout the entire car buying process would have been most appreciated and saved Alexis a nearly 3 hour commute to my house. I truly hope that the dealership takes the feedback to heart and trains its salesman to do better.
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by TO
Other Employees Tagged:
Alexis Gutierrez, LaMont Matthews, Ryan, Finance department
Sep 03, 2021 -
Heritage Toyota Catonsville responded
Thank you for taking the time to review Heritage Toyota Catonsville. We’re glad to hear you had a positive experience with our Sales Associate, Alexis Gutierrez; however, we sincerely apologize for any issues that occurred initially. We have shared your feedback with our management team and sales staff in order to improve our processes moving forward. Our Store Manager, Cris Taylor, would like to speak with you to address any remaining concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Cris directly at ctaylor@mileone.com or 443.315.5577 to allow us the opportunity to further discuss the situation, rectify any missteps and learn how we can improve. Again, thank you for your time and we hope to hear from you soon.
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28 yrs, 3 mos
