James Akinola | Page 33

I had to trade in my Wife's Two Door Vehicle to accommodate our growing family. I have purchased a ton of cars but it was my 1st time trading in a vehicle so I was a little nervous. James Akinola w accommodate our growing family. I have purchased a ton of cars but it was my 1st time trading in a vehicle so I was a little nervous. James Akinola was our salesman and he was fantastic. He was very attentive and made the process very smooth. I would also like to express how grateful I am for Dean Ciccarelli, who worked very hard to put us in the Vehicle we wanted. My good friend is a former car dealer and he informed me that the deal I got on my vehicle was excellent. I have a ton of experience with Untrustworthy Car Dealerships and I can say without a shadow of a doubt that Dean, James, and the rest of the crew at Heritage Toyota had some of the greatest integrity I have witnessed from a car dealership. I would highly recommend Heritage Catonsville to anyone who is looking for an honest car dealer who function with great professionalism. More

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I have buy my 3 vehicles in this location, it’s not perfect, but is client friendly. always being heard and helped. I have always being satisfied with my cars and the service. perfect, but is client friendly. always being heard and helped. I have always being satisfied with my cars and the service. More

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James made it happen for me I have been looking online at cars for many months and going to different dealerships and driving different types of Toyota Avalons. I found one on ca I have been looking online at cars for many months and going to different dealerships and driving different types of Toyota Avalons. I found one on carguru that I really liked and it was at the Heritage dealership in Pennsylvania. I talked to James and I told him that he is the one I would really like to buy a car from because I trusted him. He not only got that car for me from Pennsylvania but he was so patient with us and he sat in the car with me for over 30 minutes showing me how everything worked. If you want to buy a car, I highly recommend James. Thank you James! More

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JAMES ANKINOLA - To infinity and beyond We had been researching and searching for an SUV with third row seating, DVD system, capacity for 7 or more and no older than 2016. We had been to a f We had been researching and searching for an SUV with third row seating, DVD system, capacity for 7 or more and no older than 2016. We had been to a few dealerships with no success. Our son works near the Heritage Toyota dealership so we thought we would try it even though it was a 45 minute drive from where we lived. On September 27th, my wife suggested that I go there and look at a few vehicles. So I drove to the dealership and I parked on the side of the building in the service parking lot. I walked around the complete building and looking at various vehicles. I thought that a sales person would come out and talk to me. However, that was not the case. I was dressed in extremely casual attire and didn’t have the appearance of an owner of a corporation. I also had an recent injury which caused me to walk with a limp. After not obtaining a sales person’s attention I went inside and stood at the receptionist’s desk. Unfortunately, there was no receptionist due to a cut back on staff. So I waited and waited and waited. Then finally JAMES ANKINOLA walked by and asked if I had been helped. I said no. And thats when I became familiar with the GOLD STANDARD that every sales person should follow. It was then that JAMES ANKINOLA should me all the vehicles that we were interested in, and some we had not even considered. In addition, I received spec sheets and a prices on each vehicle and a detailed explanation in language that I could understand. During this whole process, I became more knowledgeable about each vehicle. It was the professional , knowledgeable and personable behavior that JAMES ANKINOLA exhibited at all times that kept my attention. It was very eveident that James loves his job and would do anything he can for his clients to get the vehicle they desire. When I asked him what were his work hours he said just call him on his phone because he is always on the job. On October 5th, my wife and I went back to see JAMES ANKINOLA to look at and test drive a few vehicles. At the end of the night, my wife decided and which vehicle she wanted. So we made plans to come back at 9 am on October 5th and complete the deal. My wife could only stay for an hour. Well we didnt make it to the dealership due to a vehicle issue. So I worked on the vehicle and my wife went to her meetings. When I arrived at the dealership at 5:10 pm I was worried because the dealership closed at 6pm. It was JAMES ANKINOLA’s calm and reassuring words that we will get the deal completed today. He had the paperwork ready to be signed by my wife since it was going to be her vehicle. However, due to her schedule she could not come to the dealership. I was told that the dealership would arrange transportation for me to get home. All this time my wife was dreading having to go to the dealership on Monday or Tuesday to sign papers knowing that I would be out of town for business. It was pretty apparent from JAMES ANKINOLA that my wife was extremely upset and disappointed. It was then that he approached the manager and said that he was willing to drive our new vehicle to our home to get my wife’s signature on all the documents and to pick up our vehicle that we were trading in. We drove to my house when all the while my wife thought that she would not get her vehicle that day. We drove up the driveway and I texted my wife that I needed some cash to tip the Toyota employee that drove me home. She came out and had an expression of anger that she had to provide the cash to tip the diver. When she approached us she still didn’t know that we had brought her the SUV that she wanted. That was until JAMES ANKINOLA stepped outside the vehicle and he was beaming with that electrical mesmerizing smile of his. At that time , my wife realized that this was her car. She immediately started crying. I asked her if she was crying because she was getting her SUV. She said that she was crying because JAMES ANKINOLA’ s came up to deliver her the SUV. It was also his commitment and resolve to do whatever he can do for his clients. On this night JAMES ANKINOLA, took time away from his own family and went beyond the boundaries of very good customer service. He was able to have his management approve him driving our vehicle to our home to complete the transaction. I have purchased many vehicles from various manufactures thru the 46 years that I have been driving. During this time I have never had a sales person exhibit such profound and professional behavior. He went above and beyond what was expected and what was needed to complete the deal. But for JAMES ANKINOLA with his warm and friendly personality, his personable way of explaining the entire vehicle purchasing process. Even though we had only met JAMES ANKINOLA only one week ago, It felt like we had known each other our entire life. He has rekindled my belief in all what’s good about the human race. It’s all too often that we see and hear hostile behavior, wars, law suits, verbal toxicity, allegations of cheating, verbal outbursts of hatred to others and gun fights over territory. But yet while everyone is concerned about the possible loss of the kingdom, money, property and power, JAMES ANKINOLA was working behind the scenes to get this vehicle delivered for my wife. As I said earlier, my wife cried tears of happiness to see the vehicle but more importantly to see JAMES ANKINOLA there to make sure that it happened. He is truly one of a kind salesman who does and did go beyond what we were expecting. All JAMES ANKINOLA needs now is a superhero cape to go along with his super powers of communication, persuasion, knowledge and his attitude. Don’t go to anyone else when you need a vehicle. There is only one truely dedicated and resolved salesman that you should trust. That person is JAMES ANKINOLA. More

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James Akinola James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James h James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James has over 20 years of experience and will not guide you the wrong way. Go see James if you want a seem-less car buying experience. More

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Service experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recomm experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recommended More

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Alexandra Sanderson - service advisor Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. She's a prime example of what customer service is all about. Thank you. The entire staff @Heritage are awesome. Thanks again for going above the call of duty to satisfy your customers. Signed a customer for life More

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Daniel P!!!!!!!!!!! Daniel has been the best guy in the service department that I have dealt with since 2016!!!! Very efficient and knowledgeable!!!! I will be back!!!! T Daniel has been the best guy in the service department that I have dealt with since 2016!!!! Very efficient and knowledgeable!!!! I will be back!!!! Thank you Daniel P!!!! More

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Years of amazing sales experience James is highly recommended if you looking for wonderful honest vehicle purchase. Straight forward man with the best personality. He definitely looks James is highly recommended if you looking for wonderful honest vehicle purchase. Straight forward man with the best personality. He definitely looks out for his customers.. When you are ready for the financing ask for Kadeem Rogers. He is great and they both have warm pleasant attitudes. Kadeem explains step by step on what you are purchasing and the price. He also recommends and explains all the extra packages with his suggestions. With these 2 guys you are guaranteed an excellent experience on purchasing a vehicle. More

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Outstanding Customer Service I went into this dealership and was looking to do a quick buy on a vehicle that I found online. Representative James Akinola and Manager Darryl Jeffer I went into this dealership and was looking to do a quick buy on a vehicle that I found online. Representative James Akinola and Manager Darryl Jefferson were very helpful. They were very efficient and customer friendly and made sure that I was squared away in my new vehicle and was able to drive off the lot elated and left in better spirits than I did when I came in. I am overly appreciative for having my first experience at this Heritage Toyota be an enjoyable one. More

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