James Bangor

North Penn VW responded

Thank you, ftdillon, for the great review! We’re so happy to hear that our North Penn Volkswagen service team was able to get your 2017 Volkswagen Jetta taken care of quickly and efficiently! We know your time is valuable, and providing prompt, reliable service is always our goal. We truly appreciate your trust in our team and look forward to keeping your Jetta running smoothly for many more miles! 🚗😊

North Penn VW responded

Thank you, volvobillusa, for your wonderful review! We’re so happy to hear that our team at North Penn Volkswagen provided you with excellent communication and fast, efficient service. Keeping our customers informed and making the entire service process as convenient and seamless as possible is always a top priority. We’re especially glad you found our online communication tools helpful! We truly appreciate your kind words and trust in our team, and we look forward to assisting you again in the future!

North Penn VW responded

Thank you, Peg, for your kind words and recommendation! We're so glad our team was able to address your concerns right away and make your experience a positive one. Providing prompt, reliable service and making sure our customers leave satisfied is always our priority. We truly appreciate your support and look forward to welcoming you back to North Penn Volkswagen!

North Penn VW responded

Thank you, Peg, for sharing your experience! We're so happy to hear that our North Penn Volkswagen service team was able to resolve your concern quickly and get your vehicle back to you the same day, freshly washed! We know how important convenience is, and we're glad the complimentary loaner made your visit even easier. We truly appreciate your trust in our team and look forward to providing you with the same excellent service every time!

North Penn VW responded

Thank you for sharing your wonderful feedback! We're so glad you appreciated our clean facility, the detailed technician video, and the clear communication from Jim. We believe our customers deserve to understand exactly what's happening with their vehicles so they can make informed decisions with confidence. We'll be sure to share your kind words with Jim and our service team. Thank you for trusting North Penn Volkswagen with your vehicle, and we look forward to seeing you again!

North Penn VW responded

Thank you for the great review! We’re happy to hear you had a great experience with our North Penn Mazda Service Team and appreciated the communication and pricing. Our technician videos are a great way to keep you informed and show you exactly what’s happening with your vehicle. We appreciate your business and look forward to seeing you again!

North Penn VW responded

Hello Pamella, Thank you for your recent visit to our Volkswagen Service Department. We're sorry to hear that the experience you received from another Volkswagen dealership was less than ideal. We appreciate that you've chosen to service at North Penn VW and look forward to many years of helping you with everything VW! You'll be happy to learn that VW recently revised their substitute transportation policy. We've double our fleet of loaners, and they're now available (first come, first serve) for ALL appointments! When scheduling via online portal, text, email or phone call, just request a service loaner and we'll happily provide one of our latest models for you to drive. There is no daily rental fee, we just ask that you bring the vehicle back in the same condition and replace the gas that you use. We look forward to seeing you again soon! Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you, Scott! We’re glad to hear your service was completed in a timely manner and that everything went smoothly. We appreciate you choosing North Penn and look forward to taking care of you again!