James Bangor

North Penn VW responded

Thank you so much for the incredible review! We’re thrilled to hear that James, Erin, Jesse, Ken, and our entire North Penn Volkswagen service team continue to provide you with such a great experience. We believe in keeping our customers informed and giving you the information you need to make the decisions that are right for you and your Volkswagen. We’re especially glad you enjoy the technician videos and the transparency they provide. Your trust and loyalty mean so much to our entire team, and hearing that you wouldn’t take your VW anywhere else is one of the best compliments we could receive. Thank you for being part of the North Penn VW family—we look forward to taking care of you and your VW for many more miles! 👏🚗

North Penn VW responded

Thank you for the great review! We’re glad our North Penn Volkswagen team was able to quickly take care of the issue, keep you informed, and get you back on the road. We truly appreciate your trust in us and look forward to helping you again whenever you need us!

North Penn VW responded

Hello Shannon, Thank you for your recent visit to North Penn Volkswagen. We're sorry to hear you are dissatisfied with your recent experience. We did perform diagnostic work and evaluate your concern over a two day period. We were unable to verify the concern your presented in your photo. As an effort to resolve this intermittent concern, our technician did reprogram the battery control module to ensure the battery is being regenerated at the proper level, we performed several battery tests which all passed, and lastly we performed a capacitive discharge to reset the other electrical systems in case another module was staying awake intermittently. Please let us know if you continue to experience this issue. A video showing the conditions you are experiencing would be helpful so we can escalate this with Volkswagen's technical support team. We look forward to hearing from you. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you for the fantastic review! We’re so glad you continue to receive excellent service and clear communication from our team. Keeping you informed about your vehicle’s progress, costs, and any recommended services is always important to us. We truly appreciate your continued trust in North Penn Mazda and are happy to hear you enjoy our comfortable waiting area as well. We look forward to taking care of you and your Mazda again next time! 🚗😊

North Penn VW responded

Thank you so much for the wonderful review! 😊 We’re so happy to hear that our North Penn Volkswagen team always makes you feel welcome and gets you back on the road as quickly as possible. We truly appreciate your trust and kind words. Thank you for being part of the North Penn VW family—we look forward to seeing you again! 🚗💙

North Penn VW responded

Thank you for the great review! We’re happy to hear that our team consistently makes your experience easy and keeps you informed throughout the process. We truly appreciate your continued trust and business, and we look forward to seeing you again!

North Penn VW responded

Thank you for the great review! We’re happy to hear that our team continues to provide excellent service. We truly appreciate your business and look forward to taking care of you again!

North Penn VW responded

Thank you for the wonderful review and recommendation! We’re so glad Erin and the entire team are always helpful and make your visits enjoyable. It means a lot that you recommended us to your sister. We truly appreciate your trust and continued support!

North Penn VW responded

Thank you for your feedback! We’re glad James kept you informed throughout your visit. We also appreciate your patience and apologize that the wait was longer than expected. We value your business and hope to provide a more timely experience on your next visit!

North Penn VW responded

Thank you for the fantastic review, NATALIEMARKS5! We're thrilled to hear David Marks made such a positive impression. We'll be sure to share your kind words with him—he'll definitely appreciate the recognition! Thank you for trusting our team with your vehicle, and we look forward to providing you with another exceptional service experience in the future.