James Bangor

North Penn VW responded

Thank you for the fantastic review, NATALIEMARKS5! We're thrilled to hear David Marks made such a positive impression. We'll be sure to share your kind words with him—he'll definitely appreciate the recognition! Thank you for trusting our team with your vehicle, and we look forward to providing you with another exceptional service experience in the future.

North Penn VW responded

Thank you for your kind review! We're so glad James was able to help resolve your issue and that you enjoyed our comfortable waiting area while you worked. We appreciate you choosing North Penn Volkswagen and look forward to providing you with another great service experience next time. Safe travels!

North Penn VW responded

Hi Yuliya, thank you for the wonderful review! We're thrilled to hear you had a great experience with us. Keeping our customers informed every step of the way is important, and we're glad James made your visit a pleasant one. We truly appreciate your business and look forward to seeing you again at North Penn Volkswagen!

North Penn VW responded

Thank you for the wonderful review! We're so happy to hear you had a great experience with our team. It's great to know everyone was friendly and helpful, and that we made your inspection visit so comfortable that the wait flew by! We truly appreciate you choosing North Penn Volkswagen and look forward to seeing you again for your future service needs. Safe travels! 😊

North Penn VW responded

Thank you for the wonderful review! We're so happy to hear our team was friendly, knowledgeable, and kept you informed every step of the way. Providing clear communication and helpful service is what we strive for, and we're glad that made a difference during your visit. We truly appreciate your support and look forward to seeing you again at North Penn VW!

North Penn VW responded

Hi Brien, thank you for the great review! We're glad everything went smoothly and that you appreciated the timely updates throughout your service visit. We believe keeping our customers informed with technician videos and clear communication helps make the experience even better. We appreciate your trust in North Penn and look forward to serving you again!

North Penn VW responded

Hi Brien, thank you for the great review! We're glad everything went smoothly and that you appreciated the timely updates throughout your service visit. We believe keeping our customers informed with technician videos and clear communication helps make the experience even better. We appreciate your trust in North Penn and look forward to serving you again!

North Penn VW responded

Good afternoon Michael, We spoke on June 30 regarding your experience, and I wanted to follow up by reiterating my sincere apology. As we discussed, there was a clear breakdown in communication between members of our staff, and I understand how frustrating and disappointing that must have been. Your concerns should have been handled with greater urgency, and I am truly sorry that they were not prioritized the way they should have been. During our conversation, I offered several options in an effort to help restore your trust and assist with resolving the issue, including no-charge diagnostic and repair assistance at our dealership, complimentary towing and substitute transportation while your Passat was being serviced, or covering the diagnostic cost for your Passat to be inspected by another local Volkswagen dealership if you preferred to work with a different service provider. To help make that process as seamless as possible, I also proactively contacted the two Volkswagen dealerships closer to you and provided them with the necessary information so they would have pre-authorization for diagnostic assistance if your vehicle was brought to them. I also want to apologize again that you experienced the same concern after the repair was completed. If we had identified any indication that the issue was still present at the time of repair, we would not have released the vehicle back to you. If the issue has not yet been resolved and you would like to revisit any of the options I offered, please do not hesitate to contact me by email or phone. I would be glad to continue working with you toward a resolution. Sincerely, Ken Benton Service Manager kenb@northpennvw.com 267-956-1145