James Bangor | Page 2

mykellyhome responded

I have no complaints of North Penn Volkswagen or Mazda. I have two Volkswagens and one Mazda and with regards to quality experiences with both brands North Penn handles both with the ultimate professionalism. When I go there for service or buying a vehicle every encounter I have had for 8 years has been nothing but a pleasure. Every employee greets with a smile. Thank you Mike Kelly

North Penn VW responded

Thank you so much for the kind words, DZEITLOW! We truly appreciate your trust and loyalty. It means a lot to hear that you feel welcomed and well informed during your visits. We’ll be sure to share your feedback with the team. We look forward to seeing you again next time!

North Penn VW responded

Thank you so much for your kind words and for choosing us! We’re thrilled to hear that Fang provided you with a professional, knowledgeable, and patient experience throughout your purchase. We’ll be sure to share your compliments with him — he’ll truly appreciate it! Your recommendation means a lot to us, and we look forward to helping your friends and family in the future. Enjoy your new vehicle! 🚗

North Penn VW responded

Mr. Crawford, We completed a replacement of the brake booster vacuum pump in December 2025. Your vehicle has been back for other diagnostics or routine maintenance twice since then with no issues. I review previous videos you've been sent for service visits and the brake booster vacuum pump is visibly installed in the correct orientation. When you came in with a check engine light concern, it had a fault for the same system and the pump we replaced 3k miles ago was not functioning. The technician found the wiring harness that activates this pump had the outer shielding tape frayed and after removing the tape, damage to the wiring was found, exposing bare copper wires related to the open circuit fault you're experiencing. The damage is consistent with rodent damage. Our recommendation is to repair this damage wiring and retest the system. If the off chance that the pump we installed is faulty, after the wiring is corrected, that component does include a part and labor warranty with Volkswagen and North Penn VW. If you wish to discuss the situation further, you can reach out to me directly at kenb@northpennvw.com or 267-956-1157. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you, SELLERSVILLEBELLES, for the wonderful feedback! We’re thrilled to hear you’ve had a great experience with both our sales and service teams. Providing thorough, reliable service from start to finish is always our goal. We truly appreciate your support and look forward to continuing to deliver the solid performance you expect from North Penn VW!

North Penn VW responded

Thank you again, DZEITLOW, for the great feedback and understanding! We appreciate you pointing out the mix-up with the CPO insurance deductible, and we’re glad it was able to be resolved quickly. It’s wonderful to hear you still had a great service experience and were able to take advantage of the shuttle service. Thanks for your continued trust and support — we look forward to seeing you next time!

North Penn VW responded

Thank you again, DZEITLOW, for the great feedback and understanding! We appreciate you pointing out the mix-up with the CPO insurance deductible, and we’re glad it was able to be resolved quickly. It’s wonderful to hear you still had a great service experience and were able to take advantage of the shuttle service. Thanks for your continued trust and support — we look forward to seeing you next time!

North Penn VW responded

Thank you, ARTIKOVA2011, for your kind words! We’re so happy to hear James provided you with great service and took good care of you during your visit. We truly appreciate your feedback and your trust in North Penn VW. We’ll be sure to share your thanks with James!

North Penn VW responded

Thank you, wparkton, for your feedback! We’re glad to hear your overnight recall visit went smoothly and that the rental car process was seamless. It’s great to know the repair was completed in a reasonable timeframe as well. We truly appreciate your trust in North Penn VW and look forward to assisting you again in the future!