James Bangor | Page 2

North Penn VW responded

Mr. Dowd, The repair process on your ID.4 was nothing short of an experience for all of us involved, but we're happy that all repairs have been completed with success and your safe and reliable commuter is back in your possession. Thanks for hanging in there with us and we look forward to seeing you at your next scheduled maintenance visit. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you so much for your kind words! We're happy to hear that our North Penn Volkswagen team made you feel comfortable and supported throughout your visit. Keeping our customers informed and creating a welcoming, stress-free experience are always top priorities for us. We truly appreciate your trust in our team and look forward to seeing you again!

North Penn VW responded

Thank you so much for the fantastic review! We love hearing that your Jetta is running like new again! David will be thrilled to know his hard work and expertise made such a positive difference. We're lucky to have him on our North Penn Volkswagen team! We truly appreciate your kind words and look forward to helping you with any future service needs!

North Penn VW responded

Good Afternoon, Thank you for your recent visit to our service department. The diagnostic fee covers the time and testing required to identify the cause of a concern, and when multiple systems are reporting faults, each may require a separate diagnostic process to determine the underlying cause. In your specific situation, we performed over one hour of diagnostic testing for the related system faults, and billed for one hour of time that we had you authorize, There were additional concerns that would require further diagnostics and time investment for engine faults, therefore an additional charge would be applicable. If you wish to have the remaining concerns investigated, we're here to help you! Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you, ftdillon, for the great review! We’re so happy to hear that our North Penn Volkswagen service team was able to get your 2017 Volkswagen Jetta taken care of quickly and efficiently! We know your time is valuable, and providing prompt, reliable service is always our goal. We truly appreciate your trust in our team and look forward to keeping your Jetta running smoothly for many more miles! 🚗😊

North Penn VW responded

Thank you, volvobillusa, for your wonderful review! We’re so happy to hear that our team at North Penn Volkswagen provided you with excellent communication and fast, efficient service. Keeping our customers informed and making the entire service process as convenient and seamless as possible is always a top priority. We’re especially glad you found our online communication tools helpful! We truly appreciate your kind words and trust in our team, and we look forward to assisting you again in the future!

North Penn VW responded

Thank you, Peg, for your kind words and recommendation! We're so glad our team was able to address your concerns right away and make your experience a positive one. Providing prompt, reliable service and making sure our customers leave satisfied is always our priority. We truly appreciate your support and look forward to welcoming you back to North Penn Volkswagen!

North Penn VW responded

Thank you, Peg, for sharing your experience! We're so happy to hear that our North Penn Volkswagen service team was able to resolve your concern quickly and get your vehicle back to you the same day, freshly washed! We know how important convenience is, and we're glad the complimentary loaner made your visit even easier. We truly appreciate your trust in our team and look forward to providing you with the same excellent service every time!

North Penn VW responded

Thank you for sharing your wonderful feedback! We're so glad you appreciated our clean facility, the detailed technician video, and the clear communication from Jim. We believe our customers deserve to understand exactly what's happening with their vehicles so they can make informed decisions with confidence. We'll be sure to share your kind words with Jim and our service team. Thank you for trusting North Penn Volkswagen with your vehicle, and we look forward to seeing you again!

North Penn VW responded

Thank you for the great review! We’re happy to hear you had a great experience with our North Penn Mazda Service Team and appreciated the communication and pricing. Our technician videos are a great way to keep you informed and show you exactly what’s happening with your vehicle. We appreciate your business and look forward to seeing you again!