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James Barnes
James Barnes at Casey Kia
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James Barnes | Page 2

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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4.8
143 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

English English

4.8

143 Reviews

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143 Reviews of James Barnes

February 04, 2023

Dealership Rating
Employee Rating

Charles and Casey family are beyond fantastic! Great service and easy to work with. Will recommend Charles and Casey to any friends in need More

by Stowersm42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Albert “AJ” Jackson

Helpful 1
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Feb 06, 2023

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 03, 2023

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Employee Rating

Charles was professional and provided the most genuine customer service. He understood what I needed in purchasing a vehicle and he worked within my guidelines. More

by Sherman Watkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Joey Duncan, Shannon Lavender

Helpful 1
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Feb 06, 2023

Casey Kia responded

Thank you so much Sherman for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 15, 2023

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Employee Rating

I would 100% recommend going to this man. Most important part of customer service is being treated with respect, patience, and being informative. I've only known Charles for a little bit, but More

by Kheemotherapy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Helpful 1
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Jan 16, 2023

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 27, 2022

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Employee Rating

Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles More

by Fahey.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Charles Archer , Albert “AJ” Jackson, Aaron McGiffin

Helpful 1
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Dec 28, 2022

Casey Kia responded

Thank you so much Kevin for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2023 KIA Sportage Hybrid. Also thank you for the positive endorsement of your experience and my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 02, 2022

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Employee Rating

It was a painless and seamless visit and transaction. Questions were answered and the process was transparent. More

by SPitzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Jacob Martinez , Aaron McGiffin

Helpful 1
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Dec 14, 2022

Casey Kia responded

Thank you so much Shaughnessy for the five star review! We are extremely grateful for the opportunity to earn your business on your brand new Sorento. Thank you for your loyalty. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 25, 2022

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Employee Rating

HELLO WORLD! ! My experience with Charles Archer was nothing but an amazing time!! He took his time with me! He didn't rush or pressure me to do anything I wasn't More

by Alicia Johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Helpful 2
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Dec 02, 2022

Casey Kia responded

Thank you so much Alicia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 03, 2022

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Employee Rating

Jacobo Martinez is a great person, not just a great salesman. He takes the time to truly understand what our needs are. The other staff are very professional and the whole experience was the best I've More

by Jason.delossantos
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez

Helpful 1
Report | Print
Nov 10, 2022

Casey Kia responded

Thank you so much Jason for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 02, 2022

Dealership Rating
Employee Rating

Perks with the vehicle are great got a great deal for the vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day w More

by Ahliyahg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields , Hugh Mitchener

Helpful
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Nov 10, 2022

Casey Kia responded

Thank you so much Ahliya for the positive review! We are extremely grateful for the opportunity to earn your business. I apologize that we were not prepared to complete your paperwork upon arrival. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to improving our process to better serve you in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 27, 2022

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Employee Rating

Charles was very knowledgeable and helpful in the purchase of my used Jeep. Process was as smooth as a car purchase can be. More

by davidhpainter
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Helpful 1
Report | Print
Nov 10, 2022

Casey Kia responded

Thank you so much David for the five star review! We are extremely grateful for the opportunity to earn your business on your Jeep. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 15, 2022

Dealership Rating
Employee Rating

Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and More

by clhower92
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Krystal

Helpful 1
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Nov 10, 2022

Casey Kia responded

Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on your Honda Civic. Also thank you for the wonderful endorsement of Charles Archer, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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