James Chiu

Good service I brought in my car to service department for recall issue. My service advisor works efficiently and timely for the work.During the time ,new century I brought in my car to service department for recall issue. My service advisor works efficiently and timely for the work.During the time ,new century gave me a loaner ,thanks for their team work! More

Helpful 0

Report | Print

Excellent service I needed to have my vehicle inspected for a few possible issues. As it turned out, everything was fine. James was my service advisor and he was very h I needed to have my vehicle inspected for a few possible issues. As it turned out, everything was fine. James was my service advisor and he was very helpful. Furthermore, everyone I dealt with during the process was very helpful and professional. More

Helpful 0

Report | Print

Great Services , beautiful environment, kind staff. Beautiful show room. The person who helped me was very kind and professional. He kNows just about everything I ne , beautiful environment, kind staff. Beautiful show room. The person who helped me was very kind and professional. He kNows just about everything I need. More

Helpful 0

Report | Print

Accommodating & efficient James Chiu is very accommodating, efficient and easy to work with. Highly recommended New Century BMW service department and Service Advisor James Chi James Chiu is very accommodating, efficient and easy to work with. Highly recommended New Century BMW service department and Service Advisor James Chiu for all your BMW needs. More

Helpful 0

Report | Print

Problems Solver The service advisors at this dealership are great at troubleshooting problems I reported. The service technicians are also efficient at fixing and re The service advisors at this dealership are great at troubleshooting problems I reported. The service technicians are also efficient at fixing and resolving issues service advisors listed. More

Helpful 0

Report | Print

thorough service we live far but always make appointments with the service center at new century. our advisor, james chiu is honest and thorough in his work and commun we live far but always make appointments with the service center at new century. our advisor, james chiu is honest and thorough in his work and communication. we can always rely on him to be efficient and meet our schedule needs. More

Helpful 0

Report | Print

Great Service Recommend James in Service Department. He is quick to get things done and always knows the latest updates on the car. Even when he is very busy, he is Recommend James in Service Department. He is quick to get things done and always knows the latest updates on the car. Even when he is very busy, he is friendly and takes the time to answer all my questions. More

Helpful 0

Report | Print

Best BMW dealership EVER This is by far the best dealership! My entire family has been buying/leasing from new century for more than 10+ years and the outstanding service has This is by far the best dealership! My entire family has been buying/leasing from new century for more than 10+ years and the outstanding service has been very consistent throughout the years. This year was the first time I purchased/leased a car on my own, which was a big deal for me! Everyone was very helpful, patient and just overall really great! Before I made the decision on my car, I did my homework online and I scheduled a time to look at the cars I liked, Ken the manager waited for me (LA/Hollywood traffic is the worst, and yes, I drove all the way from Hollywood to lease my car Here!) He explained the difference between the cars and gave me some really good advices. The day I went to pick up my car, the process was easy and painless; I did wait for the financial part but that's a given when you buy a car! A week or so after I got the car, there was an issue with the rear view camera so I called them and they got me a loaner car and fixed it in two days!! Ken was really great, I had such a great experience! The service advisor James Chiu was also very helpful; I had a question about my car after I left the dealership and he was so responsive which made me feel really great. I also work in the customer service industry so I am very picky when it's my turn to be a customer/consumer and I am confident to say that my experience with Ken, Steve and James were the best by far! I have serviced my previous BMWs at other dealerships and I have always left unhappy or upset because of the service. I will definitely be making the far drive because I know I will always be well taken care of. Thanks New Century BMW! More

Helpful 1

Report | Print

Ultimate Service Advisor I have never received service as attentive or as professional as New Centruy BMW. I had been to other dealerships in the past but once I started comi I have never received service as attentive or as professional as New Centruy BMW. I had been to other dealerships in the past but once I started coming to New Century I will never go back. My service advisor, James Chiu, is wonderful. He always greets me with a smile and is always available to answer my questions and does not hesitate to provide explanations when needed. With this kind of service why go anywhere else? I will definitely recommend my friends to New Century. Not only does New Century have the Ultimate Driving Machine, they also have the Ultimate Service Advisor. More

Helpful 0

Report | Print

Professional & knowledgeable James Chiu is my service advisor. He is professional, knowledgeable and efficient, and that is the main reason I only come to this place to service my James Chiu is my service advisor. He is professional, knowledgeable and efficient, and that is the main reason I only come to this place to service my BMW. I'll definitely purchase my next BMW from New Century because of James. More

Helpful 0

Report | Print