"James 'JR' Craft was the first the face I saw after a bad..."
James 'JR' Craft was the first the face I saw after a bad experience at Richmond Ford Glen Allen. I explained what happened & what I needed. Between him & Jaz they was able to get us in our Explorer XLT. They were very patient & understanding.
"I've purchased a few cars over the years, and my..."
I've purchased a few cars over the years, and my experience with at Richmond Ford
by far the best. Specifically, working with JR (James) to purchase my new F150 was phenomenal. From our first conversation to picking-up my car, JR communicated frequently and effectively. He was thoughtful and authentic throughout the entire process by answering my questions and setting reasonable expectations. I could easily see he had my bests interest in mind and I came to consider him more of a trusted advisor during the car buying process. I'd recommend him to anyone interested in purchasing a new car and he'll be the first person I contact when I need a new truck down the road. 10 out 10!
"The staff was very friendly and helpful. I worked with..."
- Sharda Harvey
The staff was very friendly and helpful. I worked with James and he made the process very easy and his personality is outstanding. I will definitely recommend this dealership to all my friends and family.
"I did my shopping online, which led me to the Richmond..."
I did my shopping online, which led me to the Richmond Ford Lincoln dealership. I met with JR Craft to get the details on the vehicle I was interested in and take a test drive. JR made the entire experience easy and painless. I left there as a very happy customer and would highly recommend this dealership and JR as the salesmen. Great experience, great service.
Thank you for the review! Happy to hear about to your experience.
June 06, 2020
"Awesome salesmanship, Chris answered every question I had..."
Awesome salesmanship, Chris answered every question I had about F-150s , he made sure my purchase satisfied me. I will recommend him to anyone!!!!!!!! Carmax made me feel like just a number. Chris and his team made me feel special an took care of the transition from carmax
We just purchased a Ford F150. Thanks to Kevin Chillin we found our dream truck! He listened and helped us through the process and we would recommend him highly! Great Guy! Also thank you to Jasmeet and Christ and Justin. It was great to have such a warm welcome from all and made to feel at home! Sincerely Rick and Tammy Delafosse
Thanks for both your business and also taking time out of your schedule to provide this feedback. We believe that honesty is always the best policy and we're certainly pleased to read that your experience reflects that effort. Your review means a lot and we look forward to working with you again!
April 05, 2019
I bought an Explorer from James "JR" Craft. JR was professional, polite and knowledgeable. I would highly recommend him. Terrific saleman. I also had a chance to sit down with Joshua Ross, Guest Services Coordinator. He was also very informative and explained various after purchase items without pressure and answered all of my questions. The process was comfortable and seamless..
Thank you for providing this detailed review of your recent experience to the DealerRater community. Congratulations on your new vehicle! Glad that our team could make sure feel so comfortable during your visit. Come back soon for a New Owners Seminar if you'd like to learn more about the features in your vehicle.
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