James Desimone

My name is Sergio Galuzo. Zero stars for Route 10 Nissan in Denville, NJ. Very irresponsible and unprofessional employees. The salesman Moe Awaad did not pay attention to hi Zero stars for Route 10 Nissan in Denville, NJ. Very irresponsible and unprofessional employees. The salesman Moe Awaad did not pay attention to his direct responsibilities. I chose car for lease , but the contract and all the paper work were issued for a different car, with a different color and a different VIN number, due to the mistake by salesman Moe Awaad. The lease agreement was concluded on January 10, 2024. On January 19, 2024, I found an error in the documentation and returned to the dealership Route 10 Nissan in Denville , NJ with a request to correct everything in the Nissan system and issue me a new contract for the correct car and correct VIN number. Financial manager - Dmitry Tsvilikhpovski allowed me to sign a new contract and said that he would put a new car in the Nissan system, and will remove the old contract and the wrong car from the system. On February 16, 2024, my car ran out of temporary plates and temporary registration. I arrived at the dealership. Ask again why the permanent license plates and permanent registration are still not ready. Financial manager Dmitry Tsvilikhpovski told me that we would now conclude a new contract for my car and promised that he would definitely provide a new VIN number in the system and delete the old one from the Nissan system. After signing the new, third contract, he gave me new temporary license plates and a new temporary registration. 2 weeks later, on February 29, 2024, I myself decided to check whether my car appeared in the Nissan system or not. I called the company and was very surprised that my car was not in the system, but there was still a car in the system on my name, with a different VIN number, and I already had past due payment for the car which I do not have. I had to call the support service, costumer service , financial department, and the consumer affairs department all day long and convince and prove that I was right, while sending pictures of all the documents with my car and the correct VIN number. Financial manager Dmitry Tsvilikhpovski lied to me that he had done and corrected everything. For 6 weeks he did NOTHING. I've been driving with temporary license plates for 2 months now. This is unacceptable and outrageous. Because of these irresponsible, unprofessional and deceitful employees in Route 10 Nissan in Denville , NJ , I am very upset and disappointed in the entire Nissan company. I will never go back to this brand again. More

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Horrible Experience here! Found vehicle online, spoke to dealership to make appointment & was told price had some negotiation room if I came in. Loved the car but as others Found vehicle online, spoke to dealership to make appointment & was told price had some negotiation room if I came in. Loved the car but as others reviewed, total price was inflated by $8k more in fees added that they say are not optional (window etching, warranty for $2,500, etc). When questioned and advised - not interested in the options, i came in for the advertised price-plus taxes and fees- manager refused and insisted on increased pricing. Complete Bullsh**, False Advertising just to get you in! Dont waste your time here. I will be reaching out to Frank Esposito to file complaint. More

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I am writing to express my extreme dissatisfaction with purchasing a new car at your dealership. I visited 1/10/24 and I was assigned sales representative Moe Awaad, who did a good job describing differ purchasing a new car at your dealership. I visited 1/10/24 and I was assigned sales representative Moe Awaad, who did a good job describing different models, availability, differences and features. I agreed to purchase a car for the quoted price of $29,975. I asked if there were any dealer prep charges or other upfront costs and was assured that there were none. Much to my surprise, Moe assumed I would take the new car right then and leave my trade-in, even though I expected to keep my car and return and come back with a down payment and car title. I made clear that I did not want new plates.. He agreed and insisted I take the new car immediately, as this was customary. After waiting a half hour to sit down with the finance manager, I was told it would be another half hour. I could not wait, so they quickly proceeded to take possession of my old car along with the registration and insurance forms. My new car was quickly made ready and was running for me to take home. I asked if I could see the breakdown of the total charges before I left. I was told this would be ready when I returned to finalize the sale. My appointment to finalize was the next day. I became uncomfortable immediately when I was asked to sign a form showing that I would receive new plates. I reiterated (for the third time) that I was not getting new plates and had in fact removed the temporary tags and installed my old plates on the new car. He told me it would be cheaper if I got new plates through them. This did not make sense and I told him to remove the charge. After thrusting many forms and powers of attorney before me to sign, he eventually asked me to sign the final retail purchase agreement and retail installment contract. Much to my surprise and chagrin, there were several charges I had not been told about. I questioned the charge for providing new plates, reminding him (again) that I chose to transfer and install my old plates. He said he “forgot” and lowered the cost to $152.50. He claimed this was a required DMV charge. When I asked why there was a charge when there was no involvement by the dealership, he could not explain it. I said I could notify the DMV myself as I have done in the past when buying a used car. He said I could not do that. I then noticed a charge of $695 for “Premium Maintenance”. He explained it was for “free” maintenance service for 3 years. I told him no one had mentioned it prior and that I did not want it. After checking with the manager, Richie, he agreed to remove it. There was also a charge of $799 – a documentary service fee. When asked, he said that was to cover the paperwork. I told him it was too high. I was never told about it and it only took 15 minutes for him to prepare and have me sign them. It represents a fee of $200/hr. that was never mentioned! He told me that it was up to the dealer to charge in the range the state allowed. The range, he said, allows up to $1000 and that $799 was less than they were allowed to charge. I then saw a fee of $322.50 (NJCar 16.00 / tire 7.50 / Windo 299). I asked for an explanation of these additional costs, and he said that is what the state charges for the documents. I asked why I was paying for both Nissan’s and the State’s paperwork. He shrugged. I asked for the $799 to be reduced to a more justifiable amount. After speaking to his manager (Richie), he said he was not allowed to change it. The extra charges which I was not told about in advance came to $1,274. Now I finally understand the unethical tactics Route 10 Nissan deployed. They had my old car in their possession, along with the registration and insurance. I had signed all the papers before I saw the final breakdown of costs and was left with no real alternative except to pay the higher loan amount than we had negotiated. I find it hard to believe that Route 10 Nissan is allowed to get away with such deceitful and dishonest practices. More

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I am 20 days later; the NYS DMV is telling me they haven't received any documents from Route 10 Nissan. I am getting Mr. Esposito's phone number, and I am going to tell him and the NYS Attorney what a haven't received any documents from Route 10 Nissan. I am getting Mr. Esposito's phone number, and I am going to tell him and the NYS Attorney what a nightmare is doing business with you guys; sleeky lied on the deal, took advantage, and added $8,000 in fees (according to Rich who called me crying to give him a good review after he screws me up) which I did sent him a message since I felt he was going to lose his job. I tried to contact Staling Almonte via phone, but there was no response. Today, I am contacting an attorney to see if I can get this car back to you and get my money back. I had never, ever dealt with someone like these crooks, liars. I want my money back or a response from The CEO of Route 10 Nissan. I want either the general manager or the CEO to explain to me why is it that the sales guy never answers. The bank is already asking me for a payment, and I want to pay the bank in full or get the car back and my money back. Otherwise, I am going public with this xx. More

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We had a great experience with this dealer. Their pricing on cars was competitive, the purchase process was easy. I walked out of another dealership because they wanted to charge me more than t Their pricing on cars was competitive, the purchase process was easy. I walked out of another dealership because they wanted to charge me more than the listed price, pushing their extended warranty. Ivan and the sales manager here were polite and not pushy in any way. The extended warranty was offered, discounted, and then removed when requested. I wasted 3+ hours at another dealer, then completed our purchase here in less that an hour. If I could give them more than 5 stars, I would. More

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I worked with Moe on a pre owned Lexus. He was very courteous and informative. Moe worked to meet my needs and he made my transaction less stressful than I thought it would be. He didn’t pr He was very courteous and informative. Moe worked to meet my needs and he made my transaction less stressful than I thought it would be. He didn’t pressure me like so many car salesmen do …..I would highly recommend him and the entire staff at Route 10 Nissan, they were all helpful and friendly….thanks Moe! More

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Clearly shady things going on here. I wanted to buy a car from them but its a 5 hour drive so I asked for the out the door price so I could see any hidden fees. They told me only the sa I wanted to buy a car from them but its a 5 hour drive so I asked for the out the door price so I could see any hidden fees. They told me only the sales manager could do that at the dealership. I didn't want to negotiate I just wanted the total price and they wouldn't give it to me and were rude about it! Telling me to shop closer to home. More

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I could give a lesser rating if possible. They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their t They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their tune and increased the price by $3000. DO NOT TRUST this dealer unless you get things in writing, and make sure you get a copy of what they agreed. More

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Great service!! Shortly after I walked in I knew my search was over. My salesman, Ricardo Fernandez was informative and respectful of my time. Best decision I made. Thank you Route 10 Nissan!! search was over. My salesman, Ricardo Fernandez was informative and respectful of my time. Best decision I made. Thank you Route 10 Nissan!! More

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I’ve been coming here since 1997! Always have fantastic customer service and personable friendly staff. I Plan on coming another 20 + years !! Extremely satisfied! customer service and personable friendly staff. I Plan on coming another 20 + years !! Extremely satisfied! More

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