James Donaldson

I purchased a 2026 RAM 2500 Warlock, and to be honest, the experience after the sale was extremely difficult at first. The truck had multiple issues early on, and during those initial visits I felt ignore the experience after the sale was extremely difficult at first. The truck had multiple issues early on, and during those initial visits I felt ignored by my sales rep and pushed aside by management. I was already stressed about owning a brand-new truck with problems, and that lack of communication made my frustration boil over. I was angry, disappointed, and honestly felt like I had made a huge mistake. Things only started to change once I began working with Jim and Mike in the service department. When I first met Jim, I didn’t have much hope left. By that point, I felt embarrassed coming back repeatedly with the same truck, and I genuinely worried that I was being seen as a problem customer. Jim immediately took that feeling away. He listened carefully, treated me with respect, and never once made me feel like I was wasting his time. He communicated clearly, followed up when he said he would, and stayed consistent even when the situation dragged on longer than anyone wanted. Mike, the service manager, stepped in and completely shifted the tone of my experience. He didn’t dismiss what I’d been through or minimize my frustration. He acknowledged it. That alone meant a lot. From that point forward, I no longer felt uncomfortable walking into the dealership. I felt supported. I felt heard. The truck issues themselves have been stressful, and I won’t pretend otherwise. But the way Jim and Mike handled the situation made a real difference in how I experienced the entire process. They didn’t create the problems but they showed up, took responsibility for helping me through them, and treated me like a person instead of a case number. Because of Jim and Mike, what started as a very negative experience turned into one where I can at least say I was treated with professionalism, patience, and genuine care. That’s why I’m leaving this review and express how thankful I am for their patience and motivation to tell me it’s going to be ok. If you’re dealing with service issues here and feeling frustrated or overlooked, my advice is simple, ask for Jim and Mike. They are the reason I’m willing to give the service department credit, and they deserve to be recognized for the way they handled a very difficult situation. As for the truck, we are waiting for an update in the software which will take a few months. More

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I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my ex review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation. More

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