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James Donaldson
James Donaldson
Service Advisor
Larry H. Miller Chrysler Jeep Dodge Ram Surprise
13165 North Autoshow Ave.
Surprise, AZ 85388
3 Reviews
I am all about customer service. My whole family works in the automotive industry. I have been in the automotive industry for over 26 years as a service rep and a service manager. In my spare time I love spending time with my beautiful wife and our 5 amazing kids. Love watching and going to nascar. I am a dirt track racer at heart. Have been in Arizona since 1996 grow up in a small town in upstate New York.
Read moreDealership Experience
1 yr, 6 mos
Industry Experience
30 yrs, 1 mo
Languages Spoken
English
3 Reviews of James Donaldson
March 15, 2026
They can not fix the uconnect box after several attempts with no resolution. Very disappointing. with no resolution. Very disappointing. More
by grnclover74
Other Employees Tagged: Michael Queen
March 12, 2026
They provide great customer service and take the time to make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. More
by vanessa.sarabia
Other Employees Tagged: Jon Rohde, Sean Clarke, Erik Melendez, Blake Goodloe, Michael Ramos, Wyatt Quinn, Mickey Langer, Craig Finkey
November 05, 2025
I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my ex review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation. More
by Dominik Blesin
Other Employees Tagged: Sean Clarke, Michael Queen, Edgar Bustillos
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