Sean Smartt

Tyler was great. Good communication, friendly, explained the process well. Management and financing was an absolutely joke. They refused to honor the pricing on their Good communication, friendly, explained the process well. Management and financing was an absolutely joke. They refused to honor the pricing on their website and in addition told me that corporate required me to buy an additional $1999 in coverages that I 100% didn’t want. They would not budge even though this was false advertising and not mentioned in their website pricing. After purchase, I looked at the extra coverage pages. It states on the bottom that it’s NOT required to purchase these. My trade-in was also given at least $500 less than Kelly blue book estimate for a trade-in and that was AFTER I got them to increase their offer price. I would never ever, ever do business with these crooks again. Instead of leaving happy with a new car, I’m angry and spent so much more than I planned based on their website pricing, all while hearing “this is the cheapest price around” which is NOT true. More

by Unhappy Customer Verified Customer Verified Customer

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Great experience both Denise and Kitt also Sean were really great to work with friendly and knowledgeable really great to work with friendly and knowledgeable More

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I had an amazing car buying experience with Asa at Key Acura! The process was fast and there was no pressure to purchase. Asa was extremely patient and very knowledgeable and gave me great advice when dec Acura! The process was fast and there was no pressure to purchase. Asa was extremely patient and very knowledgeable and gave me great advice when deciding on a vehicle purchase. The financing team worked quickly and efficiently to get me approved on the spot. Would highly recommend and would definitely come back to buy my next vehicle. More

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Buying a car is never a quick process I guess. I was trading in a car and paying cash for the difference and yet it took hours. However, Tom Sullivan was very nice to work with and stayed and tal I was trading in a car and paying cash for the difference and yet it took hours. However, Tom Sullivan was very nice to work with and stayed and talked to me while all the wheels were turning. He could have shuffled me off to sit and wait but he did not. That was greatly appreciated. More

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Friendly staff that goes the extra mile to help you with your new Acura purchase. your new Acura purchase. More

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The place was clean and the people I had final contact with were great including the service department. My initial contact was okay at first then it fell apart. Derek, Sean, and Kitt were fantastic and r with were great including the service department. My initial contact was okay at first then it fell apart. Derek, Sean, and Kitt were fantastic and really were able to complete my sale in a very professional manner. A shout out to those three! More

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Take a look at Key Acura of Reno! We have been "window shopping" for a Honda CR-V for a few months: private party, other local dealers, etc. Key Acura had a few options to choose f We have been "window shopping" for a Honda CR-V for a few months: private party, other local dealers, etc. Key Acura had a few options to choose from. Each was in great condition for being previously owned. They do a great job at making a previously used car feel like a new one. Tom S. was very helpful as we looked at two different options. We hadn't planned to purchase that day, but the team went above and beyond to help us create a deal we were satisfied with. Thank you, Tom S., Kitt, Tom and David for staying late and sending us on our way with the "new to us" CR-V. More

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No pressure sales pitch, very knowledgeable about Acura vehicles and helpful in choosing the right model for the buyers needs. vehicles and helpful in choosing the right model for the buyers needs. More

by JANETTE Verified Customer Verified Customer

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Very friendly and professional group. Easy to work with. Very good selection of vehicles. No issues at this point. We will see how service goes, but right now, solid car buying experience Easy to work with. Very good selection of vehicles. No issues at this point. We will see how service goes, but right now, solid car buying experience. Would recommend. More

by JCERAGIOLI Verified Customer Verified Customer

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Friendly staff and pleasant experience. Our salesman was especially kind and easy to work with. Our salesman was especially kind and easy to work with. More

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