James Duggan

This is my 4th Leased MDX and I've always had superior customer service in both sales and service. This service call was for a transmission issue I experienced in Los Angeles. The Tustin dealer were nice customer service in both sales and service. This service call was for a transmission issue I experienced in Los Angeles. The Tustin dealer were nice but didn't appreciate my situation. I took a chance to make it back to Key Acura. I made my appointment with James who totally understood my issue making my appointment first thing Monday morning. The problem was diagnosed I was given a loaner car and car fixed within 48 hours. Everything was Great. More

by Shanetalbot1774 Verified Customer Verified Customer

Report | Print

James Duggan is great and very thorough explaining things. Great experience for the first time it with Acura service things. Great experience for the first time it with Acura service More

by hondalover Verified Customer Verified Customer

Report | Print

Quick, reliable, trusting service! And they are always able to accommodate me last minute since I travel from a distance. And they are always able to accommodate me last minute since I travel from a distance. More

by gparrish111 Verified Customer Verified Customer

Report | Print

?? James is always polite, helpful, and efficient. Service is quick but very thorough and the waiting area is pleasant. Service is quick but very thorough and the waiting area is pleasant. More

by Clark.Marthe Verified Customer Verified Customer

Report | Print

An excellent dealership that consistently takes care of me and my family, whether it’s resolving issues or providing general support. I wouldn’t consider going anywhere else—10/10 to the entire staff. me and my family, whether it’s resolving issues or providing general support. I wouldn’t consider going anywhere else—10/10 to the entire staff. More

by DIAZDUSTIN0908 Verified Customer Verified Customer

Report | Print

Very professional No No No I don't want to say anymore. Enough is enough Bye Enough is enough Bye More

by Jetrejo13 Verified Customer Verified Customer

Report | Print

They help me out of a bad spot on another car I had. They were friendly and treated me like family. They were friendly and treated me like family. More

by SBEVILLE0 Verified Customer Verified Customer

Report | Print

The staff is very friendly and knowledgeable about any questions I have regarding my car! questions I have regarding my car! More

by Pricedianne53 Verified Customer Verified Customer

Report | Print

He was extremely helpful and went the extra mile to try to help me out with my problem. to help me out with my problem. More

by Cheriegal66 Verified Customer Verified Customer

Report | Print

Personable, knowledgeable, sympathetic person. Hospitable, friendly, clean comfortable waiting area, on time service, non-coercive sales technique. Keep up the good work! Hospitable, friendly, clean comfortable waiting area, on time service, non-coercive sales technique. Keep up the good work! More

by Rgeorge6100 Verified Customer Verified Customer

Report | Print