My experience with the dealership was excellent.
The employees were very accommodating and courteous. The service I received was done in a timely manner.
The employees were very accommodating and courteous. The service I received was done in a timely manner.
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by teeteespug
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
Jul 01, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you so much for your wonderful feedback! We’re thrilled to hear you had an excellent experience with our dealership. It’s great to know our team was accommodating, courteous, and completed your service in a timely manner.
Providing exceptional customer service and efficient care for every customer is what we strive for every day. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again!
Fast service and everyone was very professional.
The experience was one that I hope to repeat with my next oil change.
The experience was one that I hope to repeat with my next oil change.
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by yahyehs2009
Verified Customer
Verified Customer
Service Price Transparency
It was a great experience everyone was nice to talk with
polite and friendly Well intelligent people
polite and friendly Well intelligent people
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by macknations
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
Jun 29, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience with our team. It’s wonderful to know everyone was polite, friendly, and knowledgeable throughout your visit.
Providing exceptional customer service and making every customer feel welcome is what we strive for every day. Thank you for your support and for choosing us—we truly appreciate your business and look forward to serving you again!
Good, the only thing is this is the 3rd or 4th survey
that I have been sent, one should be sufficient.
that I have been sent, one should be sufficient.
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by bhhodges33
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
Jun 22, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you for your feedback. We’re glad to hear you had a good experience with us. We also appreciate you bringing the survey issue to our attention.
We understand that receiving multiple survey requests can be frustrating, and we apologize for the inconvenience. Your feedback is important to us, and one survey response should certainly be enough to share your experience. We appreciate you taking the time to respond despite the repeated requests.
Thank you for your support and for choosing us. We truly value your business and your honest feedback.
My experience was great.
Walt Massey does a great job. They're fast and easy to deal with
Walt Massey does a great job. They're fast and easy to deal with
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by Courtlynmy
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
Jun 19, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you for your kind feedback! We’re thrilled to hear you had a great experience with our team. Providing fast, efficient service while making the process easy for our customers is exactly what we strive for every day.
We truly appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing Walt Massey, and we look forward to seeing you again in the future!
Everyone is nice welcoming and friendly Very helpful and
understanding would recommend them to everyone
understanding would recommend them to everyone
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by shykenya4
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
Jun 17, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you so much for your kind words! We’re thrilled to hear our team was welcoming, friendly, helpful, and understanding throughout your experience. Providing exceptional customer service is our top priority, and it means a lot to know that it made a positive impression.
Your recommendation is one of the greatest compliments we can receive. We truly appreciate your support and thank you for choosing us!
I was disappointed with my recent service experience.
What should have been a simple tire repair ended up taking 2½ days to complete, largely due to a lack of communication. Throughout the process, there
What should have been a simple tire repair ended up taking 2½ days to complete, largely due to a lack of communication. Throughout the process, there seemed to be confusion about the status and location of my vehicle. At one point, the service department believed I had my car when it had actually been at the dealership the entire time. Later, I received a call saying my vehicle was ready for pickup, only to arrive and find that it was not actually ready.
The poor communication and lack of coordination were frustrating and caused unnecessary inconvenience. This experience has left a bad impression, and we will likely consider other Chevy dealerships for future service needs.
I do want to recognize Patricia, the Service Manager, for being kind, professional, and helpful throughout the situation. She made a positive impact despite the issues I encountered. With better communication and internal coordination, the overall customer experience could be greatly improved.
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by elissamae99
Verified Customer
Verified Customer
Service Price Transparency
A great place to get your Vehicle service or purchase a
new vehicle at Walt Massey in Hattiesburg
new vehicle at Walt Massey in Hattiesburg
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by judycbrown2
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you for your kind words! We’re thrilled to hear you consider us a great place for both vehicle service and purchasing a new vehicle. Our team works hard to provide an outstanding experience in every department, and we truly appreciate your support.
Thank you for choosing Walt Massey Chevrolet, and we look forward to serving you again in the future!
Good customer service skills to the customer.
Good car service skills for the vehicle.
Thanks
Good car service skills for the vehicle.
Thanks
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by Cwill38th
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you for your kind words! We’re glad to hear you were pleased with both our customer service and the care provided for your vehicle. We truly appreciate your support and thank you for choosing us!
Everyone was polite and attentive.
The process was easy to understand throughout as a result of being updated regularly.
The process was easy to understand throughout as a result of being updated regularly.
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by Aarontate23
Verified Customer
Verified Customer
Other Employees Tagged:
James Foley
May 22, 2026 -
Walt Massey Chevrolet Hattiesburg responded
Thank you for your kind feedback! We’re glad to hear our team was polite, attentive, and kept you informed throughout the entire process. Providing clear communication and an easy experience for our customers is always our goal. We truly appreciate your support!
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