I'm giving the five stars to Tommy Nares.
He was the guy who helped me in the service department. He was very clear and helpful. I never met James Fuhs, but I'm sure he's a fine guy.
He was the guy who helped me in the service department. He was very clear and helpful. I never met James Fuhs, but I'm sure he's a fine guy.
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by KURT_SCHERZINGER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tommy Nares
Jun 08, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review, Kurt! I truly appreciate your recognition of Tommy Nares and his helpfulness in our service department. It's great to hear that his clarity and support made a positive impact on your experience at Folsom Lake Ford. We hope to see you again soon for any of your automotive needs!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James was super responsive, helpful, and accommodating
with my vehicle repairs. The price was fair and I wasn’t oversold.
with my vehicle repairs. The price was fair and I wasn’t oversold.
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by coolskeez
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful feedback! We’re thrilled to hear that you found our service responsive and accommodating for your vehicle repairs. At Folsom Lake Ford, we strive to provide fair pricing and transparency to all our customers. We appreciate your support and look forward to helping you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great truck, Love it, transaction went very well.
Good people to work with. Used their service department before, rate them highly.
Good people to work with. Used their service department before, rate them highly.
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by EHARO52
Verified Customer
Verified Customer
Jun 07, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! We’re thrilled to hear that you love your truck and that your transaction went smoothly. Our team at Folsom Lake Ford always strives to provide excellent service, both in sales and in our service department. We appreciate your support and look forward to seeing you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service rep Luis coordinated the warranty work.
Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you
Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you
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by MJGRADEK
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2025 -
Folsom Lake Ford responded
Thank you so much for your kind words! We’re thrilled to hear that Luis and our Service Department were able to assist you with your warranty work in such a timely manner. Your satisfaction is our priority at Folsom Lake Ford. We appreciate your feedback and look forward to serving you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
My last service experience made me never want to come
here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she w
here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she went to Folsom Lake Ford. They have not changed, they are awful. I had to make multiple calls all day to find out what was going on with a simple flat tire. They took so long that by the time they said the car was ready it was now too late to take it to the shop where I had a warranty on the tires. The worst part though was that I asked them to put on the spare, which they said they did, but when I got there the car was still sitting there on its flat tire. Thankfully, I guess, they had a mechanic stay late and put the spare on. This was a simple thing that should have taken 15 minutes, but it took all day and was never actually done. My last experience with them they said the problem with my other car, which they had been unable to repair for 3 years, was unrepairable and not supported by Ford anymore. Took it to another Ford dealer and they fixed it the first time and it's still working great.
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by cvkennedy71
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Folsom Lake Ford responded
Thank you for sharing your experience with us. I understand the frustration you must have felt with the flat tire service and the delays involved. It's clear that this situation was not handled to your expectations, and I appreciate you bringing it to our attention. We strive to provide efficient and reliable service at Folsom Lake Ford, and I regret that we didn't meet those standards during your visit.
If you have any further concerns or would like to discuss your experience, please feel free to reach out. We appreciate your feedback and hope to serve you better in the future.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
From sales to service Folsom Lake Ford has been top
notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been whee
notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been wheel rotation and filling the windshield wiper fluid. Service has helped with any question I have had.
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by MICHAELALANSTARK
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2025 -
Folsom Lake Ford responded
Thank you so much for your wonderful review, Michael! I truly appreciate your feedback, and am thrilled to hear that your experience with Folsom Lake Ford has been top notch, especially with your Mach-E. Our team takes pride in ensuring our customers are well-informed and supported, and it's great to know that our service department has been helpful as well. We look forward to seeing you again for your next service visit!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service as usual, helpful and accomplished exactly
what l needed. Kudos to everyone at all levels!
what l needed. Kudos to everyone at all levels!
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by DARIOPAGANI
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! I'm thrilled to hear that you received great service and that our team was able to fulfill your needs at Folsom Lake Ford. Your kind words mean a lot to us. We look forward to assisting you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Always great service, from the service advisor (James) to
the quality of the work, I’m happy to take my ford to this dealer
the quality of the work, I’m happy to take my ford to this dealer
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by mjseymour76
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Folsom Lake Ford responded
Thank you for your great feedback! I'm happy to hear that you consistently receive great service at Folsom Lake Ford. James will be glad to know he made a positive impact during your visit. We appreciate your support and look forward to assisting you again with your Ford in the future.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The employee was awesome and helpful.
I've Folsom Ford since my purchase and would recommend them every time. Great job.
I've Folsom Ford since my purchase and would recommend them every time. Great job.
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by PONCHOEMY
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2025 -
Folsom Lake Ford responded
Thank you for your kind words! I'm thrilled to hear that our team at Folsom Lake Ford provided you with awesome service and that you would recommend us. We appreciate your support and look forward to serving you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford service truly is second to none.
I would put this service department up against any of the luxury brands. Knowledgeable, top tier communication, shuttle service and has always me
I would put this service department up against any of the luxury brands. Knowledgeable, top tier communication, shuttle service and has always met their completion commitment with quality results. Been going there for nearly 25yrs and it’s been consistently great. They are obviously very good at hiring and maintaining a culture of excellence.
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by ddbyrd
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
James Willis
May 31, 2025 -
Folsom Lake Ford responded
Thank you so much for your wonderful review! I'm thrilled to hear that you've had consistently great experiences with our service department at Folsom Lake Ford for nearly 25 years. Our team takes pride in providing knowledgeable service, excellent communication, and a culture of excellence. We appreciate your loyalty and look forward to serving you for many more years to come!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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