My service rep was friendly and explained things to me in
a way I understood.
a way I understood.
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by jenn.weir
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Folsom Lake Ford responded
Thank you for your feedback, Jenn! I'm thrilled to hear that your service rep was friendly and took the time to explain everything clearly. At Folsom Lake Ford, we strive to provide excellent customer service, and it's great to know our team met your expectations. We look forward to assisting you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
I was very happy with the service and pickup was a
benefit I appreciate thank you
benefit I appreciate thank you
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by samgoin
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Folsom Lake Ford responded
Thank you for your wonderful review! I’m thrilled to hear that you were happy with the service at Folsom Lake Ford and that the pickup was a benefit for you. I appreciate your feedback, and we look forward to serving you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Lacy was great.
The service dept was extremely dirty. Floors, counters, rugs, doors, windows. Hand prints on walls in parts, light fixtures dusty with spider webs. T
The service dept was extremely dirty. Floors, counters, rugs, doors, windows. Hand prints on walls in parts, light fixtures dusty with spider webs. The lounge smelt damp and musty. The chairs had soiled spots. The woman's restroom was out of hand soap. Garbage in the stalls was not emptied. Overall look it that appearance and cleanliness is not important. With more customers holding on yo and maintaing their vehicles, the same care that sales floor gets should also be applied to service. Reputation is important and there are other places to get service. Consider optics and conversations waiting customers have in your dealership.
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by DAWNLAE5285
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lacy was excellent.
Jun 01, 2026 -
Folsom Lake Ford responded
Thank you for your feedback, Dawn. I appreciate hearing from you and your concerns about the cleanliness of our service department. While I am glad to hear that Lacy provided great service, I take your comments about the facility seriously. We strive to maintain a clean and welcoming environment for all customers at Folsom Lake Ford. Your observations are invaluable, and I will address these issues to improve our service standards. We hope to have the opportunity to serve you better in the future. Thank you again for sharing your experience.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
My service advisor James was really great getting my
inspection completed while I waited and explaining the results.
inspection completed while I waited and explaining the results.
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by PVIGLIETTI
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Folsom Lake Ford responded
Thank you for your kind words! I’m thrilled to hear that James provided you with excellent service during your inspection at Folsom Lake Ford. I appreciate your feedback and we look forward to assisting you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Always excellent service and price value.
Highly recommend this Ford Dealer Service Dept.. Always ask for Tommy Naris to help you when you pull into the service area. He's in one of the small
Highly recommend this Ford Dealer Service Dept.. Always ask for Tommy Naris to help you when you pull into the service area. He's in one of the small units to the left when you pull in...
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by Hank Sr. EDH
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tommy Narris
May 25, 2026 -
Folsom Lake Ford responded
Thank you for your review, Hank! I'm happy to hear you consistently receive excellent service and value at Folsom Lake Ford. Tommy Naris is indeed a fantastic asset to the service department, and we're grateful for your recommendation. We look forward to welcoming you back for your next visit!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Easy to get a hold of someone when I call, and they are
always able to get me an appointment within a couple weeks.
always able to get me an appointment within a couple weeks.
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by heartriles
Verified Customer
Verified Customer
May 25, 2026 -
Folsom Lake Ford responded
Thank you for sharing your positive experience with Folsom Lake Ford! I'm glad to hear that you found it easy to reach us and that we could accommodate your appointment needs. I appreciate your feedback, and we look forward to assisting you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
I have been a customer for ten years.
, Heather performed professionally in handling my appointment
, Heather performed professionally in handling my appointment
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by LEEJOLO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Heather
May 24, 2026 -
Folsom Lake Ford responded
Thank you for your kind words, Lee! I truly appreciate your loyalty over the past ten years. It’s great to hear that Heather provided you with professional service during your appointment. We look forward to seeing you again at Folsom Lake Ford!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Very pleased with the service and the service manager.
I had a problem with the the recall and he stepped in and took care of it.
I had a problem with the the recall and he stepped in and took care of it.
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by RICHCOTTINI
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2026 -
Folsom Lake Ford responded
Thank you for your feedback, Rich! I'm glad to hear that you were pleased with the service and that we were able to assist you with your recall issue. At Folsom Lake Ford, we strive to ensure our customers have a great experience. If you need anything else, don't hesitate to reach out. We hope to see you again and earn that 5-star rating on your next visit!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fast efficient helpful thank you.
Did order parts had to follow up 2 weeks later didn't receive a call had call and ask
Did order parts had to follow up 2 weeks later didn't receive a call had call and ask
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by CARLSHAW689
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Folsom Lake Ford responded
Thank you for your feedback, Carl! I appreciate your positive comments about our fast, efficient, and helpful service at Folsom Lake Ford. I also acknowledge your experience with the parts order and follow-up. Your input is valuable, and we will use it to improve our communication. If you have any further concerns, please don't hesitate to reach out. We look forward to serving you again!
Stopped by without an appointment and I was well taken
care of by my Quicklane Advisor, Lacey Payton. Thank you Lacey!
care of by my Quicklane Advisor, Lacey Payton. Thank you Lacey!
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by TAURUS425
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lacey Payton
May 22, 2026 -
Folsom Lake Ford responded
Thank you for your kind words! I’m thrilled to hear that Lacey took great care of you during your visit to Folsom Lake Ford. I appreciate your support and we hope to see you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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