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James Fuhs
James Fuhs at Folsom Lake Ford

James Fuhs | Page 120

Service Director

Folsom Lake Ford

12755 Folsom Blvd
Folsom, CA 95630

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4.8
1,262 Reviews
4.8

1,262 Reviews

Write a Review

1262 Reviews of James Fuhs

February 11, 2024

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Employee Rating

Nick Sexton was very helpful and got me in and out in record time. All of the staff that I dealt with were very professional and helpful. More

by AVALT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2024

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

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I love taking my car to Folsom Lake ford because I know they respect my time my vehicle, and they always do an amazing job More

by ANNCANRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Payton

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Feb 15, 2024

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

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Employee Rating

The people were friendly and courteous. The building is clean .And I was kept informed of the progress of my car service. More

by DAVID1240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Payton

Print
Feb 15, 2024

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

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Service and help was great. Jim is always a great guy to talk to. Thank You More

by MOORETOGIVE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2024

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 09, 2024

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The work on my F250 was done quickly and efficiently. The service crew were excellent and treated me well. Thank you More

by mikes0163
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Print
Feb 14, 2024

Folsom Lake Ford responded

Mike, I am elated to hear about your positive experience with our service team! Our team works very hard to put customers first. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

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Employee Rating

Service was excellent and Louis was the best. I appreciate their promptness in getting my truck back to me. More

by DALEBEVERETT
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Louis in Service

Print
Feb 14, 2024

Folsom Lake Ford responded

Thank you for your wonderful feedback, Dale. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

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Employee Rating

For my Maverick recall, the service time was very short (about 2 hours). All the service people I dealt with were great. I also really appreciate the shuttle service provided to and from my home. More

by BNEASTMENT
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 14, 2024

Folsom Lake Ford responded

I am so glad to read that you had such a positive experience at our dealership! We can't wait to see you again next time you need routine service or maintenance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

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Employee Rating

They did a nice job. They got everything fixed and I am happy. They always do. More

by jpduran
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Print
Feb 08, 2024

Folsom Lake Ford responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Folsom Lake Ford. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

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Employee Rating

Although one recall was not addressed due to unavailable parts, my truck was serviced. It runs smother now. As usual, Jaye Ford was exceptional in providing customer service. He facilitated the service and More

by GENT9272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skye Mascadri , Jaye Ford

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Feb 08, 2024

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jaye was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2024

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Good service, communication on what was going on with my vehicle could have been better, but overall my experience was good. More

by SABRINA.DAWN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 08, 2024

Folsom Lake Ford responded

Thank you for taking the time to write this review, Sabrina. We are pleased to hear that our team was able to provide an efficient and overall positive experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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