James Wilis and team were perfect!
We had an appointment, and they were here early. The communication was perfect, they asked if they could come early, I was prepared for it and it wor
We had an appointment, and they were here early. The communication was perfect, they asked if they could come early, I was prepared for it and it worked out great. When finished he explained the findings, and the cost. He even threw in a free car was. I settled with him and was impressed at how clean the car came back. they had covers on the seat and floor (which they took with them), no mess at all. Not only will I be back, I made an appointment for next week, my truck is due. I wouldn't hesitate to take it back to Jim and the team at Folsom Ford Quick Lane!
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by COMMFIXER
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Folsom Lake Ford responded
Thank you for the fantastic review! I'm thrilled to hear that you had a great experience with our team at Folsom Lake Ford, especially with James and the work done in our Quick Lane. We take pride in our communication and care for your vehicle, so it’s wonderful to know that you appreciated the cleanliness and service. We look forward to seeing you next week for your truck appointment! Safe travels until then!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The service personnel was kind and helpful.
service was relatively quick, easy, informative, and thorough.
service was relatively quick, easy, informative, and thorough.
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by sjsoccerdad
Service Price Transparency
Mar 09, 2026 -
Folsom Lake Ford responded
Thank you for your kind words! I'm so pleased to hear that you found our service personnel at Folsom Lake Ford to be kind and helpful, and that your experience was quick and informative. We appreciate your feedback and look forward to assisting you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Brought my car in for low tire pressure and it wa
diagnosed and fixed right away. Dave Laughlin and the techs are great.
diagnosed and fixed right away. Dave Laughlin and the techs are great.
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by LINDA.CARPENTER46
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Folsom Lake Ford responded
Thank you for your wonderful review, Linda! Dave and our technicians are glad they could quickly address your tire pressure issue. At Folsom Lake Ford, delivering excellent service is a top priority, and it’s great to know your expectations were met. We look forward to welcoming you back soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The quick lube service has been excellent and I
appreciate James and the way he handles the public and his communication. He seems enthusiastic about his job.
appreciate James and the way he handles the public and his communication. He seems enthusiastic about his job.
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by BriniB
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2026 -
Folsom Lake Ford responded
Thank you for your wonderful review, Brini! I'm thrilled to hear that you had an excellent experience with our quick lube service at Folsom Lake Ford. It's great to know that James made a positive impression with his communication and enthusiasm. I appreciate your feedback, and we hope to see you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Nick Saxton, as always was very pleasant and easy to
understand. Everything was explained to me and there were no surprises. Definitely a home run!
understand. Everything was explained to me and there were no surprises. Definitely a home run!
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by david@lifesupportalliance.org
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick
Feb 27, 2026 -
Folsom Lake Ford responded
Thank you for the fantastic review, David! I'm thrilled to hear that Nick provided you with a pleasant and informative experience. At Folsom Lake Ford, we strive to ensure everything is clear and straightforward for our customers. We appreciate your kind words and look forward to seeing you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Everyone is very helpful and polite.
They completed the work within the timeframe they told me.
They go through everything with you at the end, so you are clear if there's items tha
They completed the work within the timeframe they told me.
They go through everything with you at the end, so you are clear if there's items that may need future attention.
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by IKStone24
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Heather
Feb 27, 2026 -
Folsom Lake Ford responded
Thank you for your wonderful review! I am thrilled to hear that you found our team at Folsom Lake Ford helpful and polite. It's great to know that we completed the work within the timeframe we promised and that you appreciated our thoroughness in discussing future items. We look forward to serving you again next time!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
I was in and out in in a good time with out having an
appointent.
appointent.
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by CLOUGH.BRAD47
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Folsom Lake Ford responded
Thank you for your review, Brad! I'm thrilled to hear that you had a smooth and efficient experience at Folsom Lake Ford, even without an appointment. We appreciate your feedback and look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fast, friendly and competent.
Thank you for your service. Coffee too! Can’t beat that!
Thank you for your service. Coffee too! Can’t beat that!
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by numberseven7
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Folsom Lake Ford responded
Thank you for your review! I'm glad to hear you had a fast, friendly, and competent experience at Folsom Lake Ford. It's great to know you enjoyed the coffee as well. We look forward to seeing you again soon and appreciate you sharing your positive experience.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Probably the worst experience ever purchasing a vehicle.
The aftermath was so rough after they accidentally added my personal identifying information on another customers purchase . Including dmv paperwork
The aftermath was so rough after they accidentally added my personal identifying information on another customers purchase . Including dmv paperwork
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by MONA2011Y
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2026 -
Folsom Lake Ford responded
Thank you for sharing your experience with us, Mona. I understand your frustration regarding the handling of your personal information, and I take these concerns seriously. Your feedback is important, and I encourage you to contact me at Folsom Lake Ford directly so I can address this matter further. I appreciate your input, as it helps us maintain the high standards we strive for.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
They always provide the best services.
If you have any questions don't hesitate to ask. They got your back! Always a pleasure to see the staff. I'm always happy pulling up to the service a
If you have any questions don't hesitate to ask. They got your back! Always a pleasure to see the staff. I'm always happy pulling up to the service area. Best dealership hands down..
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by ARABA.GAISIE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kwaku Gaisie
Feb 25, 2026 -
Folsom Lake Ford responded
Thank you so much for your amazing review, Araba! I'm pleased to hear that you consistently receive the best service at Folsom Lake Ford and that our staff always makes your visits enjoyable. Your support means a lot to us. We look forward to seeing you next time!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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