James Willis is so professional and friendly.
He was able to fit my vehicle in last minute for an oil change. They did a complete service with tire rotation, oil change, checked and topped off a
He was able to fit my vehicle in last minute for an oil change. They did a complete service with tire rotation, oil change, checked and topped off all my fluids. James made me aware that my front brake pads needed to be replaced in the next couple of months. Really appreciate the full service
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by HEIDICAMPBELL737
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
James Willis
May 19, 2025 -
Folsom Lake Ford responded
Thank you so much for your wonderful review! We're thrilled to hear that James provided you with professional and friendly service during your visit to Folsom Lake Ford. It’s great to know that you appreciated the complete service, including the oil change and tire rotation. We look forward to assisting you again in the future and ensuring your vehicle remains in top shape. Don’t hesitate to reach out if you need anything else!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Staff is friendly and outgoing.
Professional and communicative. Our car was serviced quicker than we anticipated and our kids enjoyed playing in the waiting area and watching the fi
Professional and communicative. Our car was serviced quicker than we anticipated and our kids enjoyed playing in the waiting area and watching the fish in the aquarium.
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by JETFIGHTERGO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Sexton
May 19, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Folsom Lake Ford. It’s fantastic that our staff made you feel welcome and that your kids enjoyed our waiting area. We look forward to serving you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Very satisfactory and friendly , I will recommend it to
my friends, every thing was fast
my friends, every thing was fast
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by DIAZ_ARSENIO
Verified Customer
Verified Customer
May 19, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review, Arsenio! I'm thrilled to hear that your experience at Folsom Lake Ford was satisfactory and friendly. We truly appreciate your recommendation to your friends. If you need anything in the future, don't hesitate to reach out. We look forward to seeing you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you for your excellent customer service!
I appreciate Josh for taking the time to explain everything to me on the lot, answer all of my questions, and not feeling pressured during the sale.
I appreciate Josh for taking the time to explain everything to me on the lot, answer all of my questions, and not feeling pressured during the sale.
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by VALERIE18
Verified Customer
Verified Customer
May 19, 2025 -
Folsom Lake Ford responded
Thank you so much for your feedback, Valerie! It’s great to hear that Josh provided you with excellent service and took the time to address all your questions without any pressure. At Folsom Lake Ford, we strive to ensure our customers have a fantastic experience. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Tommy was amazing.
Repairs were quickly and perfectly performed. Great experience overall. Thank you so much.
Repairs were quickly and perfectly performed. Great experience overall. Thank you so much.
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by JHESSE9100
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tommy
May 18, 2025 -
Folsom Lake Ford responded
Thank you! We truly appreciate your wonderful feedback about your experience at Folsom Lake Ford. We're thrilled to hear that our team provided quick and perfect repairs, contributing to a great overall experience. We look forward to seeing you again for any future needs!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fast service, Great to have ‘Quick lane’ .
They perform 30000 mile service in four hours.
They perform 30000 mile service in four hours.
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by DENISEKARL
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2025 -
Folsom Lake Ford responded
Thank you! We're thrilled to hear you had a great experience at Folsom Lake Ford with our Quick Lane service. It's fantastic to know that we could complete your 30,000-mile service so efficiently. We appreciate your feedback and look forward to seeing you again for your future service needs!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Jim Willis was my service person.
He was great to work with. He kept me well informed.
He was great to work with. He kept me well informed.
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by Steve-o
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Folsom Lake Ford responded
Thank you, Steve, for taking the time to leave such a wonderful review! We're thrilled to hear that Jim Willis provided you with excellent service and kept you well informed during your visit. At Folsom Lake Ford, we strive to provide the best experience for our customers. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The associate, James, who assisted me in choosing the
right service package was very courteous, pleasant and extremely helpful. He was able to look up the Recalls on my car, and explained which one coul
right service package was very courteous, pleasant and extremely helpful. He was able to look up the Recalls on my car, and explained which one could be scheduled, and he assisted me in getting an appointment to have the Recall service done. (I was previously told on the phone that I would need to call back because the parts had not come in). James assured it could be done.
James is an excellent Ford associate who is very knowledeable of what is needed on my vehicle(s) and makes sure my vehicle is running safely. In closing James goes over completely what was done and the outcome of the service on my car, and if needed any future services due to issues (which all was good with no issues).
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by HASSP
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! We're thrilled to hear that James provided you with such excellent service at Folsom Lake Ford. It's great to know he was able to assist you with your recall service and that you found him courteous and knowledgeable. We appreciate your kind words and look forward to seeing you again for your future vehicle needs. Thank you for choosing Folsom Lake Ford!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Took care of my problem without an appointment.
Much appreciated. The shuttle service was great.
Much appreciated. The shuttle service was great.
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by JANANDTRAVIS
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! We're thrilled to hear that we were able to take care of your problem without an appointment, and that you appreciated our shuttle service. At Folsom Lake Ford, we strive to make every visit as convenient as possible. We look forward to seeing you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was great!
! Got in and out quickly! I recommend them very much. Lacey was wonderful to work with!
! Got in and out quickly! I recommend them very much. Lacey was wonderful to work with!
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by SCOTTANDERSON4USC
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2025 -
Folsom Lake Ford responded
Thank you so much for your kind words, Scott! I'm happy you had a great experience with our service team and that Lacey provided excellent assistance. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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