My service experience was as expected with one small
exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from m
exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from me toward the restroom. I consider this rude. I wear hearing aids and could only hear muffled voice as he walked away. I need people in my direction to hear them. Rude + ineffective. Will I return? Probably. But when I replace my Escape w/188k miles I will think twice.
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by DAN.N.BOGGS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The employee was not the one who took care of my service. So I rated him average.
Everything was great.
Fast, easy and exactly what I needed. Will definitely be going back.
Fast, easy and exactly what I needed. Will definitely be going back.
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by MOESZY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tommy nares
Oct 28, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! I'm glad to hear that everything was great and that you found the process fast and easy. We appreciate your support and look forward to seeing you at Folsom Lake Ford again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Today I visited Ford Folsom Lake for regular maintenance
on my F-150 and to address a few issues with my truck.
First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excell
on my F-150 and to address a few issues with my truck.
First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excellent listener, communicated clearly between the customer and the service department, and made the process very smooth. I was very happy working with her, and I’ll definitely look for Sammie again next time I come in for service.
Additionally, I wanted to replace my tires. Sammie and James William took the time to explain the best tire options for my truck, focusing on fit, quality, and warranty. I’m very satisfied with their guidance and recommendations.
When I came back to pick up my truck, Zoe Dublin assisted me. I had a few additional questions, and she kindly spoke with her manager to make sure everything was fully answered.
All three employees were amazing. I’m truly happy with the service I received and would highly recommend this dealership to others.
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by AMINFARHANG86
Service Price Transparency
Other Employees Tagged:
Sammie
Oct 27, 2025 -
Folsom Lake Ford responded
Thank you for your fantastic review! I am delighted to hear about your positive experience at Folsom Lake Ford with Sammie, James, and Zoe. It's wonderful to know that Sammie's attentive service and the guidance on tire options met your needs. We appreciate your recommendation and look forward to serving you again for your Ford F-150's maintenance. Don't hesitate to reach out if you need anything in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellent been purchasing from this dealer for 40 years
for business and personal will continue to buy vechicles
for business and personal will continue to buy vechicles
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by MIKETRAINOR56
Verified Customer
Verified Customer
Oct 25, 2025 -
Folsom Lake Ford responded
Thank you so much for your kind words, Mike! I truly appreciate your loyalty to Folsom Lake Ford over the past 40 years, both for your business and personal needs. We look forward to continuing to serve you in the future. See you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The mobile service tech was on time, polite and
efficient. The service was excellent and I would use it again.
efficient. The service was excellent and I would use it again.
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by Mach-e Mama
Verified Customer
Verified Customer
Oct 25, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! I'm thrilled to hear that our mobile service tech was punctual, polite, and efficient during your visit. At Folsom Lake Ford, we strive to provide excellent service, and I'm glad to know you would use it again. We look forward to assisting you in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The most impressive service we have received from any
dealer service ever! Loved all the touches with the lounge, water to go, door opening, car washing, timely service that seemed accurate with the mec
dealer service ever! Loved all the touches with the lounge, water to go, door opening, car washing, timely service that seemed accurate with the mechanics work, shuttle service available. Great job!
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by craiganddeborah
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review, Craig and Deborah! I'm thrilled to hear that you had such an impressive experience with our service at Folsom Lake Ford. It’s great to know that you enjoyed the amenities we offer and found our service timely and efficient. We appreciate your kind words and look forward to welcoming you back for your next visit!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service and communication by service department.
Kept me in the loop the entire time.
Kept me in the loop the entire time.
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by RAMKAM10
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Folsom Lake Ford responded
Thank you for your kind words! I appreciate your feedback and am thrilled to hear that you had a great experience with our service department at Folsom Lake Ford. Keeping you informed is important to us, and I'm glad we could meet your expectations. We look forward to seeing you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Went out of their way to take care of an issue with my
truck. Fixed the problem and worked to get me a great deal
truck. Fixed the problem and worked to get me a great deal
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by shelynneeisemann
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Folsom Lake Ford responded
Thank you for your fantastic review, Shely! We appreciate your kind words about how we handled the issue with your truck. At Folsom Lake Ford, we strive to provide excellent service and ensure our customers get the best deals. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James with Folsom Lake Ford provided exceptional customer
service. He had me in and out for service and recall work in a fraction of the time I thought it would take.
service. He had me in and out for service and recall work in a fraction of the time I thought it would take.
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by jaredemartin
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful feedback, Jarede! I'm thrilled to hear that James provided you with exceptional service during your visit to Folsom Lake Ford. It's great to know we could get you in and out quickly for your service and recall work. We appreciate you taking the time to share your experience, and we look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Easy to schedule home visit for Mach e recall issue done
on time extra words
on time extra words
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by Taanstafl
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2025 -
Folsom Lake Ford responded
Thank you for your positive feedback! It's great to hear that scheduling the home visit for your Ford Mustang Mach-E recall issue was easy and that the service was completed on time. We appreciate your support and look forward to assisting you again at Folsom Lake Ford.
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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