James G. | Page 12

Awesome customer service! !!! Sage and Eliza are the best. Got my car in and out perfectly. Thanks again guys keep up the GREAT WORK. !!! Sage and Eliza are the best. Got my car in and out perfectly. Thanks again guys keep up the GREAT WORK. More

by NGUYENT98043 Verified Customer Verified Customer

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Great customer service. Very satisfied with the service on my truck. A long drive from my house though Very satisfied with the service on my truck. A long drive from my house though More

by sshannon98136 Verified Customer Verified Customer

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My car sat on the service lot for two months for a job of 1-2 days worth of labor. The repair job did not prevent a repeat failure. I had my only car towed to the dealer for warranty repairs. There were m 1-2 days worth of labor. The repair job did not prevent a repeat failure. I had my only car towed to the dealer for warranty repairs. There were many delays in the process. Some were unavoidable, such as backordered parts or a slow-to-move warranty company. But there was a point where 23 days had elapsed since a part was expected to be delivered. I called service regularly throughout that time, but there was no action taken. I had to call the parts department directly to get the issue addressed and the part re-ordered. Since the dealer did not provide a loaner car, I used up the one-week warranty-provided rental car and needed to buy a second car to get to work and run errands. My service rep for the first month of the process, James, was very kind and understanding; however during the first two weeks I felt treated like a low priority amid delays in scheduling with the warranty company to get the repairs authorized. For a repair bill totaling $3000 (of which warranty paid $2500 of), I was given a discount of $50 after I expressed my concerns. Two bolts replaced as part of the repair job fell out of their housing two months later. More

by M.B. Verified Customer Verified Customer

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First time stoping by and had amazing service and a comfy waiting room. Will certainly be coming back. waiting room. Will certainly be coming back. More

by alijahrojas Verified Customer Verified Customer

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Felt like I had an honest interaction and didn’t get scammed. Sad that’s what the industry can be, but thankful to not get price gouged. scammed. Sad that’s what the industry can be, but thankful to not get price gouged. More

by SARAHHEMMER3 Verified Customer Verified Customer

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Eliza was very helpful and explained things in a way I could understand. Thanks so much! could understand. Thanks so much! More

by sarahmariemarkley Verified Customer Verified Customer

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They always know what the problem is, and their give extensive recommendations for the ones that needs to be fixed later extensive recommendations for the ones that needs to be fixed later More

by Adedayo Verified Customer Verified Customer

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It was an awesome experience and I got what I wanted out of the deal. of the deal. More

by ELLISHOPKINS42 Verified Customer Verified Customer

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Service was fast and easy. I knew that my Jeep was in good hands and everyone was experienced and thorough. I will definitely be coming back for all my scheduled maintenance. I knew that my Jeep was in good hands and everyone was experienced and thorough. I will definitely be coming back for all my scheduled maintenance. More

by deshaunwong Verified Customer Verified Customer

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Great service. My new Jeep windshield wipers were a little streaky. I wasn’t sure how it would go but she knew within the first 12 months 12 thousand miles Jeep wou My new Jeep windshield wipers were a little streaky. I wasn’t sure how it would go but she knew within the first 12 months 12 thousand miles Jeep would still cover the expense. Took about 15 minutes and I was out the door! More

by dc Verified Customer Verified Customer

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