Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 8

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

Contact Me
4.8
235 Reviews
4.8

235 Reviews

Write a Review

235 Reviews of James Hatchett

July 02, 2025

Dealership Rating
Employee Rating

Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Rob Snipe , Liz Cornelius, Kevin Hernandez, Cory Kazienko, Tony Scanlon, Huda abed

Report | Print
Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

July 01, 2025

Dealership Rating
Employee Rating

James is a great service rep. He was the only one assisted me after waiting 45 minutes for help More

by WALKERTRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 01, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We’re glad James was able to assist you and appreciate your patience during the wait. We’re sorry for the delay and are working to improve wait times so every visit is smoother. Best Wishes, BMW Of Orland Park

June 29, 2025

Dealership Rating
Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Rob Snipe , Liz Cornelius, Kevin Hernandez, Cory Kazienko, Tony Scanlon

Report | Print
Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 25, 2025

Dealership Rating
Employee Rating

James is an excellent professional representative of Zeigler BMW! First time receiving the service technicians video summary. Nice touch. Happy with my service visit, More

by TED.CROWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 25, 2025

BMW of Orland Park responded

We're happy to hear that James and the team at BMW of Orland Park provided you with excellent service! It's great to know you appreciated the video summary from our technicians. Thanks for choosing us, and we look forward to your next visit!

June 25, 2025

Dealership Rating
Employee Rating

Great service provided with BMW. Always welcomed with a handshake and service. Greatly appreciate the attention I receive with James & Tony with my vehicle and the services needed. More

by SALAS_FRANCISCO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Report | Print
Jun 25, 2025

BMW of Orland Park responded

We're happy to hear that James and Tony provided you with excellent service at BMW of Orland Park! Your appreciation means a lot to us, and we're here whenever you need assistance. Safe driving!

June 23, 2025

Dealership Rating
Employee Rating

Everyone is always very friendly and helpful. It’s a nice location, but the service department does seem to take a long time to process requests. More

by PHILIPMAY91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Kazienko

Report | Print
Jun 24, 2025

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear you find our team friendly and the location welcoming. We appreciate your patience and will work on improving our service processing times to better serve you. Best Wishes, BMW Of Orland Park

June 23, 2025

Dealership Rating
Employee Rating

The service members went above and beyond to make sure that my vehicle was in great running condition More

by RENFRO.ANTWANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 23, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad our service team went above and beyond to ensure your vehicle is running at its best. We appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 22, 2025

Dealership Rating
Employee Rating

Friendly, courteous and efficient. My car appears to be repaired after bringing it back twice for the same issue. More

by HAYESB
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

Report | Print
Jun 23, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park. We're glad to hear that our team was friendly and efficient, and we appreciate your patience in resolving the issue. If there's anything else we can do for you, please let us know!

June 20, 2025

Dealership Rating
Employee Rating

James provided excellent customer service while providing me with up to date info of my vehicle! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 23, 2025

BMW of Orland Park responded

Here at BMW of Orland Park, we are always thankful for positive feedback from our customers. Thank you, Manny!

June 18, 2025

Dealership Rating
Employee Rating

The dealership tries, but somehow the job has not gotten done. I bring my BMW there under the assumption that it would be diagnosed and fixed if I pay the money, but that has not been the case. Nick,( who d More

by mxavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 20, 2025

BMW of Orland Park responded

We’re sorry for the ongoing issues and frustration. Please contact our service manager so we can help resolve this and get your BMW back on the road. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

Jul 02, 2025

mxavier responded

Thank you for your response. I gave you a call last week, and I visited today. James showed me where with the recall that I came in for, the wrong water pump was installed and the new one was going to be installed today. In addition, the IVM, which needed be manufactured in and shipped from Germany, was there today too and would be installed. I could not wait because I had already driven there. I brought my 2013 BMW X3 95,000 miles there for a recall repair. After the repair I am being told (Connor) I could not drive the car home 25 miles because the IVM could not connect to the new water pump (which as it turns out was the wrong water pump, the recall). I will follow up with a phone call sir and I thank you in advance for your attention to this matter.

1
...
7
8
9
...
24

Dealership Inventory (360 Vehicles)

used 2021 BMW 330 car, priced at $25,199
2021 BMW 330
used
Mineral White Metallic exterior
Automatic
All-wheel Drive
$25,199
View Details
used 2023 BMW X3 car, priced at $39,236
2023 BMW X3
used
Jet Black exterior
Automatic
All-wheel Drive
$39,236
View Details
used 2026 BMW X6 car, priced at $80,955
2026 BMW X6
used
Alpine White exterior
Automatic
All-wheel Drive
$80,955
View Details
used 2023 Honda Odyssey car, priced at $36,950
2023 Honda Odyssey
used
Sonic Gray Pearl exterior
Automatic
Front-wheel Drive
$36,950
View Details
used 2026 BMW 430 car, priced at $55,282
2026 BMW 430
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
$55,282
View Details
used 2022 BMW X5 car, priced at $34,481
2022 BMW X5
used
Arctic Gray Metallic exterior
Automatic
All-wheel Drive
$34,481
View Details
View All Inventory