James Herrington
James Herrington at Davis Chrysler Dodge Jeep Ram

James Herrington | Page 13

Internet Manager

Davis Chrysler Dodge Jeep Ram

464037 E State Rd 200
Yulee, FL 32097

Contact Me
4.9
133 Reviews

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English English

4.9

133 Reviews

Write a Review

133 Reviews of James Herrington

October 28, 2019

Dealership Rating
Employee Rating

Great car buying experience! We called spoke with Seth on 2018 Wrangler, told him we were on the way he had the vehicle pulled up to the front waiting on us. Excellent service, wi More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Seth Webb

Oct 28, 2019

Davis Chrysler Dodge Jeep Ram responded

Jess, thank you for the positive feedback! We are happy to know that you had a great car buying experience with us and with the help of Seth who provided you with excellent service. We value your business and we look forward to your next visit!

October 20, 2019

Dealership Rating
Employee Rating

Certified Used We purchased what we were told was a certified used Chrysler Pacifica. It is listed on our sales order as certified used. I contend that the vehicle More

by John L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emmet Spratto

Oct 21, 2019

Davis Chrysler Dodge Jeep Ram responded

John, I extend my regrets to see you felt your Chrysler Pacifica did not meet your expectations. I would appreciate the opportunity to connect and address any concerns regarding our inspection and certification. Please reach out to me with your preferred contact details to discuss further. Best, Angelo Fanelli General Manager afanelli@davisauto.com

Oct 21, 2019

John L. responded

My email is lutzowj@yahoo.com and my cell is 850-879-6404. My work desk phone is 850-245-5572. I am difficult at best to reach by phone due to the nature of my job, user support. Please leave messages or emails. I look forward to resolving this issue. We know everyone makes mistakes. Now let's work together to resolve the issues. I did forget to mention that we did not receive the 3 month subscription to satellite radio, but we wouldn't use it anyway. Thank you for the quick response.

Oct 24, 2019

John L. responded

It doesn't matter when the vehicle was inspected. What matters is the condition of the vehicle you represented as a 2018 "Certified Used" Chrysler Pacifica. When the vehicle was presented to us for the test drive, as you have already attested to, was not clean and it pulled to the right when going down the road. I agree that these were taken care of immediately. However, I still contend that the vehicle was in no way shape or form of "Certified Used" as it would NOT pass the stated detailed 175 point inspection on the day of the test drive and delivery to us, the customer. As previously stated... 1. Tread depth was 2/32nds per my tire depth gauge. Certified Used states that at least 4/32nds tread depth is required for the vehicle to be listed as Certified Used. 2. Compass is 180 degrees off. When facing west, the electronic compass says you are going east. 3. No satellite radio contract was delivered with the vehicle. Again, as stated in the Certified Used brochure, a 2 month satellite radio subscription is included. 4. The latch on the second row seat on the driver's side was broken and will not retract thus not allow the seat to be stowed. Certified Used states that the vehicle is in 100% operational condition. 5. There are 3 open recalls on this vehicle. How can it pass the 175 point inspection with open factory recalls? If the vehicle was inspected, why weren't these issues found and corrected prior to the vehicle being on the lot for sale as "Certified Used"? Bottom line, if you and your dealership stand behind the vehicle as Certified Used, you are no better than any other dealership pursuing the almighty dollar and NOT concerned with customer satisfaction. To present and represent this vehicle as "Certified Used" is downright FRAUD!

October 03, 2019

Dealership Rating
Employee Rating

From the start, the best dealership we have worked with during the process of purchasing a new car. Very professional and accommodating at all levels. They made arrangements for our previous car to be sh More

by Susan O’Donnell
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer , Rick Fergusson

Oct 03, 2019

Davis Chrysler Dodge Jeep Ram responded

Susan- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are glad to hear Ryan, Rick, and James all went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new ride! We look forward to taking care of all of your auto needs in the future.

September 06, 2019

Dealership Rating
Employee Rating

Amazing! Working with Ryan, Rick, and James was an absolute pleasure. Love my new vehicle! Hope to buy from them again. My family will return again! More

by Shelbydawn713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer , Rick Fergusson

Sep 07, 2019

Davis Chrysler Dodge Jeep Ram responded

Shelby, Thank you for sharing your experience with Ryan, Rick, and James! We appreciate it and invite you back anytime.

September 04, 2019

Dealership Rating
Employee Rating

Special Order Charger Absolutely can’t say enough good things about the whole experience. Very attentive, informative and always kept me in the loop during the factory buil More

by Hightide610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Seth Webb , Vince Edwards, Tammy White

Sep 05, 2019

Davis Chrysler Dodge Jeep Ram responded

Hi- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write an outstanding review. We're thrilled to hear Vince, James, Seth, and Tammy all went above and beyond to assist you with a high level of customer service throughout the process. We appreciate your feedback, and We look forward to taking care of any of your auto needs in the future. Thank you, again.

August 13, 2019

Dealership Rating
Employee Rating

Great Experience It was a wonderful experience. Ryan Cramer seemed to be a very genuine person. He made the entire buying experience the best I had in a long time. More

by TammyJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer

Aug 14, 2019

Davis Chrysler Dodge Jeep Ram responded

Thank you for the 5-star rating and great review! We are happy to know that your experience with us was wonderful and with the help of Ryan who made everything go smoothly. We hope to see you again in the near future!

August 03, 2019

Dealership Rating
Employee Rating

Great service from Ryan Ryan, our salesman was knowledgeable, professional and cordial......could not have had a better buying experience of my first Jeep. I would definitely More

by Nellie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer

Aug 04, 2019

Davis Chrysler Dodge Jeep Ram responded

We are happy to know that Ryan took excellent care of you. Please let us know if there is anything else that we can do for you.

July 11, 2019

Dealership Rating
Employee Rating

Great Experience Ryan Cramer was an excellent salesman. He treated us like we were more than just the next possible sale. All the staff were friendly and courteous. Wo More

by PRYORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer

Jul 11, 2019

Davis Chrysler Dodge Jeep Ram responded

Hi there, thank you so much for sharing your review with us! We are so happy to hear Ryan has provided you with excellent service. We appreciate your business and hope to see you again!

July 09, 2019

Dealership Rating
Employee Rating

The best car buying experience ever! Even though I live in Jacksonville and have several local dealerships nearby, we traveled over an hour to Davis Chrysler Dodge Jeep Ram Dealership in More

by Selina Storm Klaybor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer , Dannie

Jul 09, 2019

Davis Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are delighted to have had the opportunity to work with you. Let us know if we can assist you with anything else in the future!

April 26, 2019

Dealership Rating
Employee Rating

excellent service! My 2017 Wrangler had some funky lites on dash, & the mechanics advised against driving her. Ms Shay rented me a car - FREE! the part arrived & fixed h More

by Wrangler Forever colleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kystle Gusman, Customer Service, Billy Skipper, Mis Shay, Ms. Rachel & every mechanic!

Apr 27, 2019

Davis Chrysler Dodge Jeep Ram responded

It is a pleasure to take care of Nemesis for you, Colleen. You can count on us to keep her running optimally for as long as physically possible. Thank you for sharing your experience and for the excellent recommendation. We look forward to your future visits. Have a wonderful day.

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