James Herrington
James Herrington at Davis Chrysler Dodge Jeep Ram

James Herrington | Page 12

Internet Manager

Davis Chrysler Dodge Jeep Ram

464037 E State Rd 200
Yulee, FL 32097

Contact Me
4.9
127 Reviews

Dealership Experience

10 yrs, 6 mos

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.9

127 Reviews

Write a Review

127 Reviews of James Herrington

July 12, 2023

Dealership Rating
Employee Rating

I had a very good experience including the way a post sale issue was identified and handled in a fair and equitable manner. This is a dealership that shows they would like to have customers return in th More

by ssirnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Seth Webb, Ryan Cramer , Alex Masaquel

Jul 12, 2023

Davis Chrysler Dodge Jeep Ram responded

We're happy our team here at Davis Chrysler Dodge Jeep Ram of Yulee could provide a very good experience. We always value our customers and we hope to see them back again! Fair and equitable service are a few ways our team goes above and beyond. Thank you for the positive rating.

November 01, 2022

Dealership Rating
Employee Rating

Bought a brand new Jeep cash, even paid they supposed mark up. Trying to cancel the warranty that is useless. Finance James Harrington is awful. Stay away. More

by anaplevitt
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 04, 2022

Davis Chrysler Dodge Jeep Ram responded

Hello, Please know your feedback is important to us. Given the opportunity, I would like to further discuss any questions you have regarding your warranty and your overall experience with us. Please send me an email using the email address listed below at your earliest convenience. I hope to hear from you soon. Angelo Fanelli General Manager afanelli@davisauto.com

January 17, 2020

Dealership Rating
Employee Rating

Excellent purchase experience from start to finish ! Jon was a pleasure to work with. He respected and answered all my questions as well as my overall timing for moving forward. We will be back ! More

by mrkuch
Recommend Dealer
Yes

Other Employees Tagged: Jon Altman

Jan 17, 2020

Davis Chrysler Dodge Jeep Ram responded

Thank you for the great review! We're so glad to know that Jon's outstanding service made such a memorable impression on you. If we can do anything else for you, please be sure to let us know!

January 03, 2020

Dealership Rating
Employee Rating

Alex was great to work with! My wife and I purchased a 2019 Pacifica on New Year's Eve with the assistance of Alex Masaquel. She was very knowledgeable in all aspects of the Paci More

by pjf1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Masaquel

Jan 04, 2020

Davis Chrysler Dodge Jeep Ram responded

Congrats on your 2019 Pacifica! We will be sure to thank Alex and James for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

October 28, 2019

Dealership Rating
Employee Rating

Great car buying experience! We called spoke with Seth on 2018 Wrangler, told him we were on the way he had the vehicle pulled up to the front waiting on us. Excellent service, wi More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Seth Webb

Oct 28, 2019

Davis Chrysler Dodge Jeep Ram responded

Jess, thank you for the positive feedback! We are happy to know that you had a great car buying experience with us and with the help of Seth who provided you with excellent service. We value your business and we look forward to your next visit!

October 20, 2019

Dealership Rating
Employee Rating

Certified Used We purchased what we were told was a certified used Chrysler Pacifica. It is listed on our sales order as certified used. I contend that the vehicle More

by John L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emmet Spratto

Oct 21, 2019

Davis Chrysler Dodge Jeep Ram responded

John, I extend my regrets to see you felt your Chrysler Pacifica did not meet your expectations. I would appreciate the opportunity to connect and address any concerns regarding our inspection and certification. Please reach out to me with your preferred contact details to discuss further. Best, Angelo Fanelli General Manager afanelli@davisauto.com

Oct 21, 2019

John L. responded

My email is lutzowj@yahoo.com and my cell is 850-879-6404. My work desk phone is 850-245-5572. I am difficult at best to reach by phone due to the nature of my job, user support. Please leave messages or emails. I look forward to resolving this issue. We know everyone makes mistakes. Now let's work together to resolve the issues. I did forget to mention that we did not receive the 3 month subscription to satellite radio, but we wouldn't use it anyway. Thank you for the quick response.

Oct 24, 2019

John L. responded

It doesn't matter when the vehicle was inspected. What matters is the condition of the vehicle you represented as a 2018 "Certified Used" Chrysler Pacifica. When the vehicle was presented to us for the test drive, as you have already attested to, was not clean and it pulled to the right when going down the road. I agree that these were taken care of immediately. However, I still contend that the vehicle was in no way shape or form of "Certified Used" as it would NOT pass the stated detailed 175 point inspection on the day of the test drive and delivery to us, the customer. As previously stated... 1. Tread depth was 2/32nds per my tire depth gauge. Certified Used states that at least 4/32nds tread depth is required for the vehicle to be listed as Certified Used. 2. Compass is 180 degrees off. When facing west, the electronic compass says you are going east. 3. No satellite radio contract was delivered with the vehicle. Again, as stated in the Certified Used brochure, a 2 month satellite radio subscription is included. 4. The latch on the second row seat on the driver's side was broken and will not retract thus not allow the seat to be stowed. Certified Used states that the vehicle is in 100% operational condition. 5. There are 3 open recalls on this vehicle. How can it pass the 175 point inspection with open factory recalls? If the vehicle was inspected, why weren't these issues found and corrected prior to the vehicle being on the lot for sale as "Certified Used"? Bottom line, if you and your dealership stand behind the vehicle as Certified Used, you are no better than any other dealership pursuing the almighty dollar and NOT concerned with customer satisfaction. To present and represent this vehicle as "Certified Used" is downright FRAUD!

October 03, 2019

Dealership Rating
Employee Rating

From the start, the best dealership we have worked with during the process of purchasing a new car. Very professional and accommodating at all levels. They made arrangements for our previous car to be sh More

by Susan O’Donnell
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer , Rick Fergusson

Oct 03, 2019

Davis Chrysler Dodge Jeep Ram responded

Susan- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are glad to hear Ryan, Rick, and James all went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new ride! We look forward to taking care of all of your auto needs in the future.

September 06, 2019

Dealership Rating
Employee Rating

Amazing! Working with Ryan, Rick, and James was an absolute pleasure. Love my new vehicle! Hope to buy from them again. My family will return again! More

by Shelbydawn713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer , Rick Fergusson

Sep 07, 2019

Davis Chrysler Dodge Jeep Ram responded

Shelby, Thank you for sharing your experience with Ryan, Rick, and James! We appreciate it and invite you back anytime.

September 04, 2019

Dealership Rating
Employee Rating

Special Order Charger Absolutely can’t say enough good things about the whole experience. Very attentive, informative and always kept me in the loop during the factory buil More

by Hightide610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Seth Webb , Vince Edwards, Tammy White

Sep 05, 2019

Davis Chrysler Dodge Jeep Ram responded

Hi- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write an outstanding review. We're thrilled to hear Vince, James, Seth, and Tammy all went above and beyond to assist you with a high level of customer service throughout the process. We appreciate your feedback, and We look forward to taking care of any of your auto needs in the future. Thank you, again.

August 13, 2019

Dealership Rating
Employee Rating

Great Experience It was a wonderful experience. Ryan Cramer seemed to be a very genuine person. He made the entire buying experience the best I had in a long time. More

by TammyJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cramer

Aug 14, 2019

Davis Chrysler Dodge Jeep Ram responded

Thank you for the 5-star rating and great review! We are happy to know that your experience with us was wonderful and with the help of Ryan who made everything go smoothly. We hope to see you again in the near future!

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