James Hobbs
James Hobbs at Med Center Mazda

James Hobbs | Page 20

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.6
1,269 Reviews

Dealership Experience

15 yrs, 7 mos

4.6

1,269 Reviews

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1269 Reviews of James Hobbs

December 19, 2024

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Employee Rating

They did a great job. It was very thorough, and the video inspection was very helpful and informative. The website for the video and service recommendations was user frien More

by Meg4auburn88
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Recommend Dealer
Yes

December 15, 2024

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Great job. Scheduling The appointment was easy to do and the waiting area was nice and clean More

by cyber
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers, Anthony Beaman

December 14, 2024

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They were great! ! And got the job done!!! Only thing that could have been better is to have completed it faster!! Although I understood the holidays made it longer!! More

by lisab2277
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 14, 2024

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I have been more impressed with earlier visits - this time they started doing work before I approved it - tire rotation - and when I said I did not want this and it’s fee , they said well ok I think he’s More

by aplmiller
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Recommend Dealer
Yes
Dec 18, 2024

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for any miscommunication or discomfort you felt during your recent visit. We understand how important it is for you to feel confident in the services we provide. Your feedback has been shared with our team to ensure this situation is addressed and does not happen again. In the meantime, we’d like the opportunity to make things right and regain your trust. Please feel free to contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss your experience further and find a way to resolve your concerns. Your satisfaction is very important to us, and we hope to serve you better in the future.

December 10, 2024

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Easy to schedule appointment. Service team not friendly. Felt like I was bothering them. Not crowded at all but seemed uninterested in helping. When picked up my truck still no More

by rick.bonner
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Recommend Dealer
No

Other Employees Tagged: Barry Burns

Dec 11, 2024

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback. While we’re glad to hear that scheduling your appointment was easy and that our payment team made a positive impression, we’re truly sorry to hear about your experience with the service team. Providing friendly, helpful, and thorough service is our top priority, and we regret that we didn’t meet those expectations during your visit. We also understand how important it is to have a clear explanation of the work performed on your vehicle. This is an area we’ll address with our team to ensure we communicate more effectively moving forward. Please don’t hesitate to reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, and we’ll work to make things right. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

December 07, 2024

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Great service , I liked the video monitoring the oil change and wheel rotation. Overall happy More

by laa0029
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 06, 2024

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Refuse to address car real issue. This is very unfortunate. Car issue is not the tires. Clearly a lemon and will take legal actions. More

by mumozoga22
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Recommend Dealer
No

Other Employees Tagged: Barry Burns

Dec 11, 2024

Med Center Mazda responded

Hi there, Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your frustrations and the challenges you’ve faced with your vehicle. Ensuring our customers feel heard and supported is extremely important to us, and we regret if we’ve fallen short in addressing your concerns. We’d like to better understand the situation and work with you toward a resolution. Please reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, so we can review your vehicle’s history and discuss possible next steps. Your satisfaction matters to us, and we’re committed to addressing your concerns thoroughly and fairly.

December 06, 2024

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great service as always. .recommend this dealer to anyone who really cares about their car...great dealker and great Mazda More

by BIBLENHAND
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Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson , Barry Burns

December 05, 2024

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Thorough and professional But took a little longer than usual! Overall good job. But front end shakes when applying brakes, tires were balanced and rotated, have appointed to bring in the 10th, brakes wer More

by joecannestra61
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

November 30, 2024

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MEDCENTER MAZDA HAS ALWAYS BEEN HANDY, COMPETENT, AND COURTEOUS. I WOULD BUY FROM THERE AGAIN. More

by mrgibbons55
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

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